JT Pickfords Reviews 

621
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty

Rated 5 out of 5 stars

Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... See more

Rated 5 out of 5 stars

Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... See more

Rated 5 out of 5 stars

Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Plumber

Written by the company

JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.


Contact info

4.1

Great

TrustScore 4 out of 5

621 reviews

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1-star

No recent history of asking for reviews

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4.1

All reviews

(621)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul

Fantastic service everything I wanted and all on time, would recommend to anyone

October 28, 2020
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Reply from JT Pickfords

Thanks for your feedback Paul

Kind Regards
JT Pickfords

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Rated 5 out of 5 stars

Matching up tiles to…

After being on the lookout for tiles to match our bathroom, came across JT Pickfords, They came securely packed in only a few days..... Brilliant

October 26, 2020
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Reply from JT Pickfords

Thank you for your lovely review Graham

Kind Regards
JT Pickfords

Rated 2 out of 5 stars

On 12th Oct

On 12th Oct. I ordered and paid for 17 boxes of tiles. An email later told me the tiles were now discontinued. By the 19th Oct the money has still not been refunded onto my debit card. An email from Bridgit was appreciated but discontinued tiles should be removed from the website and payment should have been stopped. Very disappointed at the delay in refunding over £330. Angela Fairhurst.

October 25, 2020
Rated 5 out of 5 stars

Bathroom wallboards

Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & invoice. The delivery man text to say what time he would be here on the Monday morning and arrived at the time he gave , so thank you.
Excellent service , product excellent quality , good price,.
We also recommended this company to a friend & he also ordered & placed goods .

October 25, 2020
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Reply from JT Pickfords

Thank you for your review Judith

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, thank you Bridget for all your help in getting replacement fitting instructions for me!

October 23, 2020
Unprompted review
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Reply from JT Pickfords

Thanks for your feedback Gavin

Kind Regards
JT Pickfords

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Rated 5 out of 5 stars

Amazing service

Amazing service, the most lovely and polite staff I've ever come across and great prices. I've used them for an new ensuite, new downstairs toilet and a replacement shower. Nothing too much trouble even if you order the wrong thing. Couldn't be happier and have told everyone I know....its a little gem 😀

October 23, 2020
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Reply from JT Pickfords

Thanks for your lovely review Clare

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Very good service

Product was just as described without any issues! Would definitely use this company again as delivery was very quick and also beat the price of other sellers.

October 17, 2020
Unprompted review
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Reply from JT Pickfords

We appreciate your feedback Thomas

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Bathroom Virgins

We were a bit unsure of what type of new fitments we could have, due to us having a very small bathroom. We were quite overwhelmed with the task of choosing everything from scratch. Then we met Jackie. This lady is absolutely amazing. She went through every item with us helping us along the way at which fittings would be best for us. we are so grateful for her help. We would highly recommend Pickfords as a starting point for anyone, like us, who are unsure what works best for your home. Thanks again Jackie, youre a Star

October 15, 2020
Unprompted review
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Reply from JT Pickfords

Thanks for your review! Jackie is a very valued member of staff

Kind Regards
JT Pickfords

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Rated 5 out of 5 stars

Good servis

Good servis, very helpful

October 14, 2020
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Reply from JT Pickfords

Thanks for your review Filip

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

We bought a complete bathroom online…

We bought a complete bathroom online and we picked the wrong bath and needed to exchange , no problem at all with that , one of the units was delivered and had some water damaged ,sent them pictures and got a replacement the same day , helpful staff in store great coustomer service , why go elsewhere,

October 13, 2020
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Reply from JT Pickfords

Thank you for your review, we are happy to hear you were pleased with our service.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Ordered online

Ordered online, then received a text to say it was ready to collect, Covid safe waited in my car and my order was brought out to me.

October 12, 2020
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Reply from JT Pickfords

Thank you for your review Susan

Kind Regards
JT Pickfords

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Rated 5 out of 5 stars

Top supplier

Great company with quality products at competitive prices. I would recommend this company.

October 9, 2020
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Reply from JT Pickfords

Thanks for your review

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Order processed and delivered quickly

Order processed and delivered quickly. Unfortunately the delivery people gave short notice of its delivery and then changed time slot and ignored my details to leave with my neighbour but it was left behind a plant pot by my front door.

October 1, 2020
Unprompted review
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Reply from JT Pickfords

Thank you for your review Michael! We are sorry there was an issue with delivery. Your comments have been passed to the drivers and we ensure that instructions will be followed for further deliveries.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Simply stunning!

Great bathroom mirror, stylish, stunning and very sturdy. looks amazing on the wall definitely add style to any bathroom. Great price, fantastic value for money, very secure packaging and arrived quickly.

September 28, 2020
Unprompted review
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Reply from JT Pickfords

Thanks for your review Sharon!

Kind Regards
JT Pickfords

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Rated 5 out of 5 stars

Delivered next day

Delivered next day, great product and price

September 23, 2020
Unprompted review
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Reply from JT Pickfords

Thank you for your review.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

quick delivery

quick delivery, good trade supplier

September 20, 2020
Unprompted review
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Reply from JT Pickfords

Thanks for your feedback Steven.

Kind Regards
JT Pickfords

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