We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more
I bought the Garlic & Herb, sweetly spiced cashews and the Garlic & Herb cashew nut butter at the Scottish Ideal Home exhibition, the Garlic & Herb are delicious I am having to ration myself so they... See more
A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more
Company details
Written by the company
True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.
Contact info
True Origin, PA3 4BT, PAISLEY, United Kingdom
- 01412550901
- info@trueorigin.org.uk
- jts.co.uk
4.8
Excellent
734 reviews
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Hasn’t replied to negative reviews
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Prompt delivery at time promised and we…
Prompt delivery at time promised and we love the tea.
September 11, 2025
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Excellent customer service
The website is easy to use - clear and easy to place orders. Customer service is excellent - always someone on the end of the phone and they are helpful dealing with any specific requests.
A small problem I had with my delivery was quickly and courteously sorted.
September 11, 2025
Although there was a problem with my order on being told T. O. heard it, advised, sorted!
Although there was a problem with my order you responded quickly and helpfully when told and giving a discount on the incorrect items, supplying the correct ones next day after Monday back in the office and supplying a repeat item after a split rice bag arrived albeit the rice was in good condition. Impressed by your customer service!
September 9, 2025
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The information was clear and accurate
The information was clear and accurate
The goods were delivered at the precise time they were expected.
The web site was easy to negotiate
The lemon pepper has been very popular with my friends!!
I am buying more of it to give away as Xmas/Birthday gifts
August 22, 2025
As fair as Fair Trade can get!
This company has the most integrity around. Their products are different, brilliant tasting and genuinely marketed in a way that benefits the country of origin. What's not to like??
August 8, 2025
Amazing order to delivery time!
I ordered the items on Tuesday evening and the parcel was delivered on Thursday. I was kept up todate by the company on all the progress
August 12, 2025
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Best before date
. Best before date on teabags was shorter than had been listed on the website. If I had known I would have ordered a smaller quantity Parcel arrived promptly and well packed.
August 3, 2025
My parcel arrived promptly and was well…
My parcel arrived promptly and was well packed so no damages.
All the products are high quality
July 28, 2025
Will definitely be a regular now
Such fantastic products and great service from Jade. Will definitely be a regular now. I love the Zaytoun Olive Oil and the True Origin sauces are now my favourite cooking hack.
July 23, 2025
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My package was left on the doorstep…
My package was left on the doorstep after a quiet tap on my door as I am disabled it took me a few minutes to get to the door by which time the courier was already driving away.. It was difficult for me to bend down and lift the parcel. I was very disappointed. The products delivered were very good. Peggy Myer
July 17, 2025
Reply from True Origin
Dear Peggy, Really sorry you have had a bad experience with our chosen carrier. Unfortunately it is impossible for us to manage how DPD/Royal mail (our carriers) run it's service, we simply hire them to do the job they are experts in. I would suggest leaving a review with the company who you believe gave you a bad service. I am happy that the products arrived safely and your happy with the contents. All the best, True Origin Team
The product is not what I expected.No…
The product is not what I expected.No aromatic smell no nothing,It's just ordinary rice
Disappointed to the core
July 18, 2025
Reply from True Origin
Hi, We are really sorry you have not enjoyed our award winning Kilombero Rice. We have imported and sold this product for over 15 years and we generally receive positive feedback. The rice has won multiple great taste awards and we are very proud of the product produced by our farmers in Malawi. One of our team have reached out to you on email but we have not received a reply. We would love to hear more about your feedback and assist if we can. All the best, True Origin Team
Delicious chilli and ginger relish and…
Delicious chilli and ginger relish and guavas jam
July 16, 2025
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Just a hi cough.
Good on the whole but only sent 80 teabags instead of 800! But remedied very quickly.
Thank you
July 14, 2025
Reply from True Origin
Hi, Apologies with our mistake. We run our warehouse with a small team and though we try our upmost, from time to time human error can arise. We have implemented a process change to help us catch picking issues before orders leave the building. As you mention, we send the correct item once the issue was raised. Thank you for your custom. All the best, True Origin team.
Great Fairly Traded Products
Great Fairly Traded Products, at great prices and great service. Thank you
July 10, 2025
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