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See what reviewers are saying

Rated 1 out of 5 stars

Jujube's customer service tells you they are a real, live human being but I don't believe it. They won't call you or give you their number to call and speak to a human being. They just keep giving yo... See more

Rated 1 out of 5 stars

Indifferent about customer experience. I purchased a bag and then a day later it went on sale. I contacted them about adjusting my order since it hadn't even been shipped yet and they told me they don... See more

Rated 1 out of 5 stars

This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I... See more

Rated 1 out of 5 stars

After buying a changing bag (costing over £100) and using it a handful of times the strap broke, deeming it unusable. So far I've been trying for 3 months to get customer services to either refund or... See more

1.1

Bad

TrustScore 1 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I was disappointed to learn that the…

I was disappointed to learn that the items I purchased, duchess and itty bitty were offered as a promotion just 2 weeks later at a reduced price.

April 5, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Alex!

Thank you for sharing you concerns. We will be sending you an additional email shortly. We truly apologize for any inconvenience we may have caused you and appreciate your continued support. If you have any additional questions or concerns please let us know!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 3 out of 5 stars

Slow shipping

I was very disappointed by the turn around time. I paid the extra $20 for expidited shipping and it still took 10 days to receive my order. I probably wouldn't order from the website again.

April 5, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Megan!

Thank you for contacting us! We truly apologize for any inconvenience this may have caused you. For better assistance, please contact us directly at 877-258-5823. We look forward to further assisting you.

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

Perfect!!

My family and I are very active I purchased the bff bag which coverts from a messenger bag into a back pack. The memory foam straps, insulated pouches and the pouch for mommy is awesome! The mommy pouch keeps my stuff away from babies and giving me a more organized bag.

April 5, 2018
Unprompted review
Rated 5 out of 5 stars

Ju Ju be is Family

hands down excellent product! I have had ju ju be for about 5 years and love it! Ju Ju be lasts for years and is super easy to clean! Customer service goes far beyond what is imaginable! They listen and want their customers to be satisfied and excited about their products. we are family to this company! they are apart of our lives and we are apart of theirs.. Highly recommend ju ju be to everyone I encounter!

April 5, 2018
Unprompted review
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Rated 5 out of 5 stars

My new favorite

I have been eyeing the sporty for a while and when they released this print had to have it. Normally I carry a BRB but prefer this bag now. I was worried it would be too small but holds 2-4 cloth diapers just fine. It’s lightweight and super cute. Love it!!

April 2, 2018
Unprompted review
Rated 5 out of 5 stars

Love my jujube bag

Love my jujube bag. It’s the perfect size and very stylish😍

March 28, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Shonte!

We appreciate the love! We hope you enjoy your Be Classy!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I love this company

I love this company! They make the highest quality bags with the most adorable prints. I have so many and love them all!

March 21, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Tammie!

Thank you for sharing your feedback with us! We hope you enjoy your Be Spendy, Be Quick and Super Be!! If you have any questions or concerns please let us know.

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I love all the products!

March 21, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Kimberlee!

We truly appreciate the love! We hope you enjoy all of your goodies!

Have a wonderful day!

Ju-Ju-be Xo!

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Rated 4 out of 5 stars

Review

Items arrived in good condition. Great packaging.

March 21, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Diane!

Thank you for sharing your feedback with us! We truly appreciate it!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

The customer service was great

The customer service was great, the shipping cost for separate purchases is a bit frustrating when your only buying 1 or 2 things per transaction. The quality of the products is amazing.

March 20, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Alexandra!

We truly appreciate the love! We hope you enjoy your Paci pod and Be charged!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I am very very impressed with your…

I am very very impressed with your military discount!! I learned the hard way you can only use it once during 24 hours but I love that you support us- I work at a military hospital and will be recommending you!

I have ordered from jjb a few times now- two midnight releases and once during the day! I have a BRB which I am in love with! I have a be nurtured which my husband has hidden for my birthday!

My only wish is that you bring some boy prints in for the be packed and make a flat fuel cell for the largest yumbox! He loves my backpacks! I would love to get my boys some.

Thank you so much!

March 20, 2018
Unprompted review
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Rated 5 out of 5 stars

Highly recommended!

The product that they sell are of excellent quality and that is why I keep coming back to shop on their online store. The products are fairly priced in my opinion. Shipping is fast and on time.

March 20, 2018
Unprompted review
Rated 3 out of 5 stars

I expected better quality in the be…

I expected better quality in the be set.. within the first few weeks of using it the zippers had already broke.

March 20, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Yvonne!

Thank you for sharing your feedback with us! We truly regret that your item is having some issues. We sent you an additional email to further address your concerns. We apologize for the inconvenience and look forward to assisting you.

Have a great day!

Ju-Ju-be Xo!

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Rated 1 out of 5 stars

I could never complete my purchase…

I could never complete my purchase because the website would not accept any of my credit cards. Kept giving me a "fraud" message. Finally, I found a different brand bag and bought that one. Very unhappy with the juJuBe experience.....

March 18, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Sarah!

Thank you for sharing your concerns with us. We regret that your order could not be processed successfully. At times, if the information submitted is not linked to the cardholder the system may flag and ultimately decline the transaction. In these cases, we would suggest checking out via Pay pal or updating the cardholder information. We truly apologize for any inconvenience this may have caused you. If you have any additional questions or concerns please let us know.

Have a great day!

Ju-Ju-be Xo!

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