Jujube's customer service tells you they are a real, live human being but I don't believe it. They won't call you or give you their number to call and speak to a human being. They just keep giving yo... See more
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Indifferent about customer experience. I purchased a bag and then a day later it went on sale. I contacted them about adjusting my order since it hadn't even been shipped yet and they told me they don... See more
This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I... See more
After buying a changing bag (costing over £100) and using it a handful of times the strap broke, deeming it unusable. So far I've been trying for 3 months to get customer services to either refund or... See more
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While the bag we bought was really nice…
While the bag we bought was really nice we realized it wasn't going to be big enough for our needs. Upon returning it I was really disappointed that there was no way to return the item with out PAYING to return it which is frustrating when you are trying to set up a nursery and prepare for an (expensive) new family member!

Reply from Ju-Ju-be
Best baby bag purchase
Absolutely beautiful bag with lots of space and compartments. Well worth it!!

Reply from Ju-Ju-be
First time customer
First time customer I got the bff, be set and be quick! I cant wait to try it all out when BabyGirl comes!!

Reply from Ju-Ju-be
I changed my mind three times as to…
I changed my mind three times as to which bag I really wanted. Had gone so far as to chat online and figure out which one was THE ONE. The level of patience it must have taken while I kept changing my mind was incredible. Their explanation of the return process, if I so chose, was very consumer friendly. I love the bag though I have yet been able to use it since I am due May 2018. Thank you
Super fast shipping
Super fast shipping, great quality product, packaging was great too.
My very first Ju-ju-be purchase!!!
My very first Ju-ju-be purchase, I am by far so pleased with my black & bloom BFF it’s absolutely amazing I’m in love with the quality and the print. I will definitely be purchasing more from your site/ local retailers.
Just as I expected!
After some confusion with my payment, resulting in having to reorder, my bag came quickly and was exactly as I expected it to box it’s great quality and I am so excited to use it every day!

Reply from Ju-Ju-be
Great costumer services and quick…
Great costumer services and quick shipping.Excellent quality in all the products and all the tokidoki prints are very cute. I recommend Ju Ju be bags 110%. I very please whit my bags.
Good service from start to finish of…
Good service from start to finish of order. My daughter in law saw someone at church that had the diaper bag I ordered so I got it for her for her baby shower and we are very pleased with the service and quality of product we recieved.

Reply from Ju-Ju-be
Great overall experience
Fast shipping and great products!
Oh plus a company that connects with its customers. Thumbs up!
They are quick to address concerns and…
They are quick to address concerns and are courteous.
Very disappointed to have my order…
Very disappointed to have my order canceled and refunded four days after the release of Black and Bloom. I stayed up until midnight for this release, placed my order at 12:02 am and received an order confirmation. Then four days later, I was emailed saying it had been sold out and I was refunded. Just terrible customer service. Customer service was nonexistent even after I emailed the company with my complaint. For a small business, their customer service is terrible. Overall, I still like the product, but will be hesitant to purchase from the company again because of this experience. I’ll stick to the small retailers and B/S/T pages from now on.

Reply from Ju-Ju-be
Super fast shipping
Super fast shipping! Ordered Wednesday and my purse arrived by Saturday!
Their customer service is the Best
Their customer service is the Best. And their protucs are just so stylish and comfortable.
Exactly what I wanted!!
It takes to long for my exchange I was…
It takes to long for my exchange I was hoping to have my new diaper bag by the time I have to go to the hospital. But I'm still waiting on my refund to be able to buy the bag the actual color i want

Reply from Ju-Ju-be
I love love love my jujube bff
I love love love my jujube bff. Great quality, style, convenience. My favorite part is that you can open the main part all the way and nothing will fall out because of the gussets.
I really wish the new realases were…
I really wish the new realases were quite so limited. I understand more now why they are but im really sad that i will never get a piece from a limited series. I domt use paypal and people basicaly say if you dont it womt be fast enough :(

Reply from Ju-Ju-be
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