Ok, back on the 8th Feb 2021, Jubiter took £221.00 from my account to by crypto, somehow, they passed me over to a company called Axe Management, where after several months, loans etc I am facing l... See more
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See what reviewers are saying
Very disappointed Dishonest people try to hard sale! If you are a Trading platform like what you claim, why keep pushing people for giving away credit card detail? If you are purely a currency e... See more
Company replied
Jubiter has been fantastic helping me with my recent transaction for bitcoin. Just be careful not to use any outside sources to control the use of bitcoin on your behalf. I've had problems with Globa... See more
Company replied
Jubiter is a scam company that has now closed their site down so if you are expecting to get a return of any funds it will never happen. If you go onto sitejabber reviews and tap on their site thi... See more
Company details
Information provided by various external sources
Jubiter offers the most secure and simplest way to buy Bitcoin instantly using your credit card or debit card of any cryptocurrency exchange.
Contact info
You should know
1.5
Bad
356 reviews
Hasn’t replied to negative reviews
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Very helpful
Very helpful, patient, and understanding. My issue was resolved with great clarity and satisfaction.
August 19, 2020
Unprompted review
Reply from Jubiter
Hello Joy,
Thank you for your review.
We are very appreciative of the kind words, and we hope to see you again soon.
From all of us here at Jubiter, we remain at your dispossal for any further queries you have.
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Had no issues with them
Had no issues with them. fees ok. People that say like issues with bitcoins are either new or need to stop doing crypto!!!
It's not for everyone you know.but this is ok website to switch from usd to bitcoins.
August 17, 2020
Unprompted review
Reply from Jubiter
Hello Anthony,
Thank you for your review.
We are very happy to hear that you have enjoyed our services. We hope to see you again soon!
matter sorted.
Having spoken to Irenel he has cleared up my query, Many thanks for your help.
Regards
Gary
August 15, 2020
Unprompted review
Reply from Jubiter
Hello Gary,
Thank you for your review.
We are very happy to hear that your questions have been answered. We remain at your disposal for any further queries.
Reply from Jubiter
Hello Phillip,
Thank you for your review.
We are very appreciative of the kind words, and we hope to see you again soon.
From all of us here at Jubiter, we wish you a great week ahead
This was my first time using the app
This was my first time using the app . The app was easy to use, however the deposit of the bitcoins I purchased took 4 days and I had to keep calling customer service. Since I started purchasing bitcons I had never experienced such a long delay. Customer services response was always, just give it more time that the purchase has not confirmed on the block chain. It took to much time.
August 13, 2020
Unprompted review
Reply from Jubiter
Hello JJ,
Thank you for taking the time and providing us with your honest feedback.
I have checked your account and I can see that indeed, some of your orders were processed slower than usual. However, this is mainly due to timezone differences.
The orders that are processed later than expected were placed outside of our Business hours, which naturally slow the process down. The ones placed in a good time frame were settled in no more than two hours.
Besides the time zone differences, we have encountered a larger than usual amount of orders and transfers. This subsequently delayed your transfer.
However, I will have one of my colleagues contact you for more feedback and features you would like to see.
From everyone here at Jubiter, we wish you a great day ahead and we hope to hear back from you soon!
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easy to access and customer service is…
easy to access and customer service is very helpful
August 10, 2020
Unprompted review
Reply from Jubiter
Hello Roberto,
Thank you for your review.
We are very appreciative of the kind words, and we hope to see you again soon.
From all of us here at Jubiter, we remain at your dispossal for any further queries you have.
I have used Jubiter.com multiple times…
I have used Jubiter.com multiple times and was mostly happy. They were a little slower than others, but fees were good.
Not this time. I paid for 6 hour service and my transfer is still pending 2 days later. I've lost 100 s of dollars due to the delay. And, no refunds or cancellations possible.
I need to rethink this group.
August 10, 2020
Unprompted review
Reply from Jubiter
Hello Judi,
Thank you for your review.
I would like to first apologize for the issues you have encountered.
There were major delays due to increasing amounts of Bitcoins transfer around the period when you initiated the transfer.
As such, the blockchain deemed the fee which was paid initially ( which was appropriate for the volume at the time) insufficient for approval, or at least until the volume decreased.
This is the reaosn why the transfer was delayed.
We remain at your disposal for any further questions or queries, but we really do apologize for the issue and we can understand how frustrating it can be for the transfer to be delayed this much.
I wanted to pay someone a small amount…
I wanted to pay someone a small amount of money in BTC and initiated it 4 days ago, and after a lot of uploads and and a support phone call, the transfer has not been completed. I get reminder emails about Support Tickets, but I never have a way to find out what the Support Ticket is. You have help.jubiter site, but it does not use the same password as your app.jubiter site. Quite frankly the customer experience was not the best. However, after I submitted my complaint, the customer support staff at Jubiter were able to resolve my problems quickly. My next transaction ran smoothly and timely. Thank you.
August 10, 2020
Unprompted review
Reply from Jubiter
Hello Ernest,
Thank you for writing the review.
I can see that one of my colleagues has already reached out to you.
I would also like to apologize for the inconvenience you have encountered.
The delays were an exceptional situation that is not representative of the services we offer.
The usual delay since the order is processed and until the funds arrive into the external transfer varies, but should not be longer than 1-2 hours.
We would also like to apologize for the poor first impression that you had regarding our customer service.
From everyone here at Jubiter, we wish you a great week ahead.
Stay away from this company
Stay away from this company. Read negative results, the account of one reviewer was blocked and Jubiter's reply was 'we blocked it to observe AML', which implies that something is wrong with that client's transactions. However, I became a victim of ongoing fraud where Jubiter was and is abetting money laundering and doing nothing despite this fraud going on for many months and at least 40 people complained with banks attempting chargebacks. We are not writing a collective letter and reporting Jubiter to Interpol collectively. Use Wisenex as its victims were refunded and no further fraud was committed via Wisenex as they tightened up their security and verification. Jubiter can find me easily by my name and surname and by numerous emails I have sent them.
August 9, 2020
Unprompted review
Reply from Jubiter
Hello Igor,
Thank you for your review.
Considering the discussions we have had via email, you had no issues with your orders (unlike our other reviewer/customer).
Considering that, the orders have been processed as per regular and the Bitcoins transferred externally, to a third party Bitcoin wallet.
We are not abetting ML and we will fully assist whichever institution decides to contact us regarding the issue at hand, but we will not be able to issue any refund for your funds.
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Very helpful and polite.
August 9, 2020
Unprompted review
Reply from Jubiter
Hello William,
Thank you for your review.
We are more than happy that we were able to assist you regarding your queries. Should you have any further questions, do not hesitate to reach out to us .
EXCEPTIONAL CUSTOMER SERVICE
This was all new to me and I kept messing up, but your staff helped get set up and I was quickly able to purchase my first bitcoin. The problem came when I went to pay for goods and services that I owed. It needed to e a tight turn around. It left your platform quickly, but them it has been hanging out in bitcoin space forever and has yet to be in my client's wallet. It is not your problem, but it is frustrating to both of us. Wayne Rhodes, PhD
August 9, 2020
Unprompted review
Reply from Jubiter
Hello Wayne
Thank you very much for your review.
I am very happy to hear that you have found our customer service useful.
We remain at your disposal for any further questions or queries that you might have .
From all of us here, we wish you a lovely week ahead.
Excellent customer service experience
Nice to know you can speak to someone when you have to. I have had good chats with management and they will spend as much time as needed to put your mind at rest . Well recommended 👍👍
August 6, 2020
Unprompted review
Reply from Jubiter
Hello Stewart,
We appreciate taking the time for writing the review.
We're happy to see that you find our interactions this pleasant. If you have any questions, don't hesitate to contact us!
From everyone here at Jubiter, we wish you a great week ahead.
Good customer service
Good customer service. Even though I was not a customer they did their best to help me
August 5, 2020
Unprompted review
Reply from Jubiter
Hello Tom,
Thank you for your review.
We are more than happy that we were able to assist you regarding your queries. Should you have any further questions, do not hesitate to reach out to us.
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Few hours to get bitcoin
Few hours to get bitcoin, but good website. I recommennd
July 31, 2020
Unprompted review
Reply from Jubiter
Hello Robert,
Thank you for your review.
We are happy to read your positive feedback.
We remain at your disposal for any further questions you might have.
Last but not least, we wish you a great week ahead.
I had a good first experience when…
I had a good first experience when buying bitcoins . Process waaas straight forward and simpler than I expected. The time it takes for bitcoins to arrive can be long but is ok
July 30, 2020
Unprompted review
Reply from Jubiter
Hello Adrian,
We appreciate taking the time for writing the review.
We're happy to see that you find our platform easy to use. If you have any questions, don't hesitate to contact us!
Good customer service from Jupiter.com
I would like to thank Irinel for her patience in providing good customer service to me. I am an impatient man but her coolness and good explanation warm my heart. Irinel my salute to you. You are a shinning example for your prestigious company. Your service is beyond my expectations ❣️. Thank you so much.
July 30, 2020
Unprompted review
Reply from Jubiter
Hello Siew,
Thank you for the review.
We appreciate the kind words, and we are more than happy to hear that you found our customer service pleasant.
I will make sure to pass on the information to Irinel!
overall a nice experience
i have to say that after looking at the reviews i was skeptical. i placed my 1st order for a small sum just to make sure everything is fine. i'm very pleased so far. i like the website interface, its very easy to navigate.
July 29, 2020
Unprompted review
Reply from Jubiter
Hello Stewart,
We appreciate taking the time for writing the review.
We're happy to see that you find our platform easy to use. If you have any questions, don't hesitate to contact us!
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I got immediate response and give…
I got immediate response and give correct information.
Excellent Customer Service
Thank you
July 28, 2020
Unprompted review
Reply from Jubiter
Hello Lizbe,
Thank you for your review.
We are more than happy that we were able to assist you regarding your queries. Should you have any further questions, do not hesitate to reach out to us .
its almost 24 hours and the transaction…
its almost 24 hours and the transaction is still not on the blockchain!!!
July 28, 2020
Unprompted review
Reply from Jubiter
Hello John,
Thank you for your review.
I have checked your account, and unfortunately there was indeed an unexpected delay regarding the external transfer.
I have also checked the count of pending transactions on the blockchain, and due to the increase in volume of transfers, there were over 80,000 pending transactions at one point. The fee which was considered appropriate for a quick transfer in order to be accepted into the blockchain quickly became to small and your transfer was pushed back.
I would like to apologize for the delays which you have encountered and reassure you that usually the transfers take a couple of minutes to be accepted.
Jubiter are definitely used by scammers…
Jubiter are definitely used by scammers the one I was conned by was Ethereum-Global who are now un-contactable. After my initial review I got a phone call from a representative from Jubiter (Irinel) who explained to me the cause of my problems, which seemed to make sense. I now have more trust in them but am still a little concerned fraudsters like Ethereum-Global can use them.
July 28, 2020
Unprompted review
Reply from Jubiter
Hello Darryl,
Thank you for your review.
I can see that you have been approached by a colleague of mine who has explained the situation thoroughly. We are not affiliated with Ethereum-Global.
We are only a platform for exchanging FIAT currency into Bitcoins and Litecoins.
The reason for the errors, is that the order which was placed was an express order. You currently only have a guest account, and you need to register before you can access the transfer records.
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