Julian Wadden Reviews 

717
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally professional, highly knowledgeable, and very quick to respond to various property maintenance issues. People truly appreciate the consistently clear communication and reassuring attitude provided throughout the entire process, making overall property management smooth and stress-free. However, some people mentioned experiencing frustrating difficulties with communication and unreturned phone calls when trying to reach the local office by phone. A few reviewers also felt that certain team members were unhelpful or dismissive when dealing with specific property concerns or sales inquiries.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professional, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and professional... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated support and helpful staff. Reviewers... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick replies and efficient... See more

Customer communications

People report ambiguous experiences with contact. Some consumers experienced difficulties reaching out,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a subcontractor for Julian Wadden and have always had a great experience with the girls in the property management department. Always sort out any issues I have straight away and very h... See more

Rated 5 out of 5 stars

I have dealt with Ria at Julian Wadden now on several occasions and Ria has been nothing but exceptional. Very articulate, knowledgable and quick to respond. We trust them with numerous properti... See more

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

717 reviews

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No recent history of asking for reviews

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4.7

All reviews

(717)

302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service

I don't usually write reviews however i feel this was valid. My property manager Ria has shown how it should be, she goes out her way to show why your paying for a service. Excellent communication, up to date and a smile at the end of the phone.

January 26, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Ria's great work!

Rated 5 out of 5 stars

We got our first home through Julian…

We got our first home through Julian Wadden and the experience was fantastic from start to finish. The service was amazing, with excellent follow-ups and clear communication throughout the process. They made everything smooth and stress-free. Highly recommend them if you’re looking to sell or rent in the UK.

January 23, 2026
Unprompted review
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Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

Estelle has been really helpful with…

Estelle has been really helpful with resolving our maintenance issues reported recently, thank you Estelle

January 14, 2026
Unprompted review
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Reply from Julian Wadden

Thanks for the great review and recognising Estelle's great work!

Rated 5 out of 5 stars

Julian Wadden is the premium estate…

Julian Wadden is the premium estate agency in Didsbury. They deliver fantastic marketing for your property sale and great communication updates, whether you are buying or selling. I can highly recommend assistant branch manager Nicola, as she is very professional and really looks after her clients throughout the entire process.

January 27, 2026
Unprompted review
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Reply from Julian Wadden

Dear Christopher,
 
Thank you for your kind review and for highlighting Nicola's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Julian Wadden Agency was incredibly…

Julian Wadden Agency was incredibly helpful in helping me with renting a new property. I had a very difficult situation and I urgently needed to rent a place. The whole process, from viewing to signing the lease, went smoothly and quickly. Very attentive and responsive and ready to provide support. I recommend.

December 1, 2025
Unprompted review
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Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

Sophie Ormsby is great to work with

Sophie is great to work with. She consistently provides a professional, efficient and friendly service regarding the management of our rental property. Over the years my wife and I have really appreciated her help, guidance and advice and it is reassuring to know that our property is in such good and trusted hands. Thank you again Sophie.

January 20, 2026
Unprompted review
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Reply from Julian Wadden

Dear Steve,
 
Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

It’s great to have a consistent person…

It’s great to have a consistent person to deal with to resolve any issues and Jade has been a true asset over the last few years dealing with issues and working hard to maintain communication during difficult times. Her hard work is much appreciated.

January 13, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Geoff,
 
Thank you for your kind review and for highlighting Jade's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Excellent letting agent — professional, responsive and helpful

We have been with Julian Wadden for many years. Thank you to the team at Julian Wadden especially Sophie Ormsby, our property manager, also Georgia Aldridge, Chelsea Percival, Stacey Rushworth, Jade Galtrey-Smith and Catherine Townley. All your help in arranging a tenancy and managing the property has been remarkable. Sophie deal with everything regarding managing our property and keep us informed at all times.

January 2, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Van,
 
Thank you for your kind review and for highlighting the whole teams great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Wanted to express how great it is…

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, and any issues my tenant may have are always handled promptly. Although I'm know that Chelsea has many clients, she has always made time to return my calls promptly and make herself available. Once I've asked Chelsea to action something, I know it will get done quickly and efficiently.

January 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Vanessa,
 
Thank you for your kind review and for highlighting Chelsea's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Highly recommended

An extremely easy and supportive process, thanks to Nicola and Tom for your support. We would highly recommend.

January 12, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear James,
 
Thank you for your kind review and for highlighting Nicola and Tom's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Jade Galtrey-Smith is amazing

Jade Galtrey- Smith has been my go to person throughout my tenancy & I can't fault her in any way. She is very prompt, very helpful & has always worked around my working times if things have ever needed to be done. She is a great asset to your team & I am very grateful I had her.

January 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Kitty,
 
Thank you for your kind review and for highlighting Jade's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby – Exceptional Property Management Professional

As a solicitor, I have had the privilege of working with Sophie Ormsby, who leads on Property Management, across a range of professional contexts spanning many years. Throughout that time, our professional relationship has remained consistently positive, constructive, and enduring.

Sophie operates to the highest professional standards. Her communication is prompt, clear, and grounded in practical understanding. She manages expectations with precision and approaches every engagement with genuine care and attention to detail. She brings perspective, balance, and a calm, solutions‑focused approach to even the most complex matters.

She anticipates practical needs before they arise, resolves logistical challenges with ease, and ensures well‑managed progress across all levels of interaction. Sophie is commercially sound, impactful in her decision‑making, and always fully apprised of legal updates in housing law. She is consistently proactive in navigating compliance requirements, anticipating legislative change, and ensuring her clients remain aligned with evolving obligations.

I continue to be impressed by her professionalism, reliability, and depth of expertise. Sophie is a credit to her organisation, and I recommend her without hesitation to landlords, agents, and property professionals seeking exceptional service within property management.

January 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 4 out of 5 stars

A good example of customer service

It’s not always been great to have JW as our letting agents if I’m honest - but since we have had Annie E helping us as our assigned contact it’s a whole lot better. Prompt, polite, professional. The kind of service you’d expect but actually all too rare these days! Thank you Annie.

January 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you, Anthony Delaney, for your kind words about Annie's great work. We truly appreciate your feedback and are glad to hear that her prompt, polite and professional service has made a positive difference for you. We strive for customer-centric support and will continue to improve our reliability and service quality, so please feel free to reach out if you need anything further.

Rated 5 out of 5 stars

As an older person I prefer to talk and…

As an older person I prefer to talk and not email as I don't always check my emails. Everytime I contact Chelsea, I find she responds very soon , and also in a polite professional manner.
Chelsea is always helpful and nothing seems a problem.
She is knowledgeable about the property and circumstances involved in the sale.

January 5, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Clare,
 
Thank you for your kind review and for highlighting Chelsea's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

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