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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more
Company replied
When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more
Company replied
My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more
Company replied
Company details
Written by the company
Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.
Contact info
10 Moorside Road, SK4 4DT, Heaton Moor, United Kingdom
- 0161 713 4013
- management@julianwadden.co.uk
- julianwadden.co.uk
4.7
Excellent
711 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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V poor buyer service
Been trying to contact Didsbury office for 3 days by phone to arrange two viewings whilst in Manchester (we live 300 miles away) . Only option was to leave message but calls not returned. Was eventually put through by very helpful lady in their Heatons branch only to be told unpleasantly that they couldn’t fit us in as they were too busy. Sellers, don’t use this firm!! Appalling customer service
June 1, 2026
Unprompted review
Reply from Julian Wadden
Dear Carole,
Thank you for taking the time to post a review. We sincerely apologise for the lack of support you encountered while trying to arrange viewings. We understand how frustrating this must have been, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@julianwadden.co.uk.
Kind Regards,
Customer Care Team
Great service
My dealings with Collet have been excellent. She is very responsive and attentive
May 21, 2026
Unprompted review
Reply from Julian Wadden
Dear Alan,
We wanted to say thank you for this review of Julian Wadden, mentioning Colette's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
My experience with Julian Wadden has…
My experience with Julian Wadden has been great. I have been working with Collette Mitchell who is always very helpful and polite. A credit to the company
May 28, 2026
Unprompted review
Reply from Julian Wadden
Dear John,
We wanted to thank you for your review, mentioning the excellent service you have received from Collette, in the Heaton Moor Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I just wanted to thank Collette
I just wanted to thank Collette, she’s been very responsive and supportive throughout
May 20, 2026
Unprompted review
Reply from Julian Wadden
Dear Shane,
We wanted to thank you for your review, mentioning the excellent service you have received from Collette, in the Heaton Moor Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
excellent experience with property management team
I’ve had an excellent experience with the property management team at Julian Wadden in particular Mia Aspinall who currently looks after my account. Mia is always friendly and approachable as well as being professional, responsive, and consistently proactive in looking after my property. Communication has always been clear, and any issues are handled quickly and efficiently. It gives me peace of mind knowing my property is in capable hands. I would highly recommend their services to any landlord looking for reliable property management.
May 27, 2026
Unprompted review
Reply from Julian Wadden
Dear Bernadette,
Thank you for taking the time to leave a review of Julian Wadden. We're thrilled to hear that Mia has provided you with attentive and supportive service! We really appreciate your kind words!
Kind regards,
Customer Care Team
Annie helped to sort out issue asap
Annie helped to sort out issue asap, she was updating each steps and what’s going on from beginning to end
Thank you
May 26, 2026
Unprompted review
Reply from Julian Wadden
Dear Anu,
We wanted to say thank you for this review, and mentioning Annie's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
I have received a great service from…
I have received a great service from Julian Wadden and, in particular, Nicola Viner. Nicola has been friendly, polite, professional and reliable. She has helped to make the process of selling my house easier and I am very grateful to her for her help and support.
May 21, 2026
Unprompted review
Reply from Julian Wadden
Dear Karen,
Thank you for taking the time to leave a five star review, highlighting your experience with Nicola. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
It's always a pleasure dealing with…
It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company in my eyes, very relible & communicates with me all time as when & what's happening, i can't praise Jade enough.
May 20, 2026
Unprompted review
Reply from Julian Wadden
Dear Jackie,
Thank you for taking the time to leave Julian Wadden a review. We’re thrilled to hear that Jade has provided you with such attentive and reliable support. Our team is dedicated to delivering a personalised service, and it’s wonderful to know Jade has made your experience so positive. If you ever need anything else, please don’t hesitate to reach out to us!
Kind regards,
Customer Care Team
Thank you for everything especially by…
Thank you for everything especially by Nicola Viner, been very supportive and helpful, excited for next week to get the keys and meet the JW team 🥰
May 19, 2026
Unprompted review
Reply from Julian Wadden
Dear Ibrar,
We wanted to thank you for your review, mentioning the excellent service you have received from Nicola, in the Julian Wadden Didsbury Office. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Tenancy at ease
So I’m currently under a tenancy with yourselves and Mia Aspinall deals with everything my side. A Real can do attitude, very reassuring and just knows how to deal with all things customer service. Thanks for all your efforts
May 19, 2026
Unprompted review
Reply from Julian Wadden
Dear Paul,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden. Mia will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
Kept up to date with inspection…
Kept up to date with inspection appointment
May 18, 2026
Unprompted review
Reply from Julian Wadden
Dear Colette,
Thank you for taking the time to leave a review on Trustpilot!
Kind Regards,
Customer Care Team
Please don't use these agents
Please don't use these agents! If I could give them zero, I would. They are shockingly unprofessional, unequipped to deal with even basic tasks and unhelpful at all levels. And their unfair uplifts on all maintenance charges are scandalous and unjustified. They are just not a good firm to deal with and there are other far more professional and efficient agents you could use.
May 15, 2026
Unprompted review
Reply from Julian Wadden
Dear Liz,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information, at complaints@julianwadden.co.uk.
Kind Regards,
Customer Care Team
Terrible property management experience
I've been using Julian Wadden to property manage my rental property since 2019 and they were initially great.
Over the last 2 years the whole experience has gone downhill to the point of me actively seeking to terminate my agreement.
Extortionate charges for renewals and remarketing and no vetting of tenants prior to offering, so the process of finding a new tenant can take longer than necessary.
Any fixes needed at the property are charged out at incredibly high rates. There does not seem to be a book of contractors that are re-used and any price quoted seems to be accepted.
Lots of issues treated as emergencies which require no approval and just incur further costs when works could easily be acquired cheaper (and often quicker)
Terrible attitude of property managers and lack of willingness to accept any wrongdoing.
Would not reccommend.
May 14, 2026
Unprompted review
Reply from Julian Wadden
Dear Laura,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
I have been under the care of Mia…
I have been under the care of Mia Aspinall for the last year as a tenant and she has been a godsend!
She has always dealt with anything promptly and with kindness even if the issues are difficult.
She is extremely professional and yet approaches things with a real human element which has put me at ease and has allowed me to feel able to reach out when needed.
May 14, 2026
Unprompted review
Reply from Julian Wadden
Dear Caroline,
Thank you for your 5 star review of Julian Wadden.
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Annie Ephgrave was very helpful and…
Annie Ephgrave was very helpful and efficient and made getting our deposit sorted that much easier! Thank you!
May 8, 2026
Unprompted review
Reply from Julian Wadden
Dear Roisin,
We wanted to say thank you for this review of Julian Wadden, noting Annie's fantastic service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Excellent estate agent
Excellent estate agent, Jade managed all the issues with my buy to let property, highly recommended.
May 8, 2026
Unprompted review
Reply from Julian Wadden
Dear Brian,
We wanted to say thank you for this review of Julian Wadden, noting Jade's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Jade is super helpful
Jade is super helpful. Quick to response to any enquiries and provide constructive solutions.
May 6, 2026
Unprompted review
Reply from Julian Wadden
Hello,
We wanted to say thank you for this review. Jade will be so pleased to hear how happy you have been with her service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Good service all the time
May 6, 2026
Unprompted review
Reply from Julian Wadden
Thank you for taking the time to leave a review on Trustpilot.
Kind Regards,
Customer Care Team
So far so great!
I have been letting my property out, managed by Julian Wadden. They came highly recommended by a friend of mine and they have not disappointed me. The communication has been great, the invoicing very professional and overall being a landlord has been a low maintenance. My thanks to the team at Julian Wadden, especially Estelle Fletcher who has been in close communication with managing any issues relating to property for me.
May 6, 2026
Unprompted review
Reply from Julian Wadden
Dear Rambali,
Thank you for taking the time to leave a review of Julian Wadden! We're thrilled to hear that our attentive communication and professional invoicing have made your landlord journey low maintenance. Estelle and the team are dedicated to providing a personalised service, she will be thrilled to hear how pleased you have been with her service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Many thanks to Annie who was patient…
Many thanks to Annie who was patient and very responsive in liaising with the building management company to resolve my query.
May 4, 2026
Unprompted review
Reply from Julian Wadden
Dear Nigel,
We wanted to say thank you for this review. Annie will be so pleased to hear how happy you have been with her service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
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