Julian Wadden Reviews 

710
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive during property purchases and rental management. People note that communication is clear, friendly, and regular, which makes the entire property journey remarkably smooth and stress-free. Some reviewers were not happy with the communication, mentioning unreturned phone calls, long waiting times, and difficulties reaching the office staff. A few other people also felt that some team members showed an unhelpful attitude when managing property issues, leading to disappointing sales experiences. Others expressed frustration when sales fell through unexpectedly and processes took much longer than initially anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently helpful,... See more

Service

Reviewers highlight positive aspects of service, praising staff for being helpful, efficient, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently helpful,... See more

Response time

Customers consistently report satisfaction regarding response times, highlighting speedy replies and quick... See more

Customer communications

Consumers find contact experiences to be mixed. Some people report great communication, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

710 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(710)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Property manager

Collette is great whenever we need help

June 30, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jerry,
 
Thank you for taking the time to leave a five star review, highlighting your experience with Collette at Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Ria Webster was absolutely fantastic…

Ria Webster was absolutely fantastic when i called for advice on a maintenance issue. Thanks Ria!

June 30, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Amy,    

We are very pleased to see that you have been impressed by the service you have received from Ria at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Estelle Fletcher has recently taken…

Estelle Fletcher has recently taken over the management of my property and she has been really helpful at managing the ongoing issues, I look forward to working with her

June 16, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Laura,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Estelle at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Professional service and team

Second time lucky! After some shocking behaviour and flawed negotiation tactics from a buyer in 2025 that led to my sale falling though, the property was re-marketed 12 months later. Julian Wadden did a great job securing me a high quality credible buyer at the second attempt. Maddy Porter and Nicola Viner provided a thorough and professional service throughout the sales cycle and conveyance, thank you! In a competitive Didsbury market for estate agents I would not hesitate to recommend Julian Wadden as a property sales agent.

June 29, 2026
Unprompted review
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Reply from Julian Wadden

Hello,    

We are very pleased to see that you have been impressed by the overall service you have received from Nicola and Maddy at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated! 

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Thanks to Collette our property manager…

Thanks to Collette our property manager who is always helpful

June 18, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jo,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Collette at Julian Wadden. Collette will be delighted that you took the time to acknowledge her great service!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Annie Ephgrave is our property manager…

Annie Ephgrave is our property manager with Julian Wadden. She is very prompt and respectful in her responses to our issues.

June 26, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Annie at Julian Wadden. Annie will be delighted that you took the time to acknowledge her helpful service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby is always so…

Sophie Ormsby is always so approachable. Her assistance and advice is well communicated and helpful for our tenancy

June 25, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear George,
 
Thank you for taking the time to leave Julian Wadden a 5 star review, noting Sophie's fantastic service.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Mia Aspinall: Feedback

Mia was not only a great help in sorting out some potential problems but we were very impressed with her attitude and good communication skills. We feel reassured that, moving forward, any further complications will be handled well by her and are more than happy leaving our property in her hands.

June 18, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Michelle & Rob,
 
Thank you for taking the time to leave a five star review, highlighting your great experience with Mia Aspinall. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie has been extremely helpful and…

Sophie has been extremely helpful and supportive since taking up her role, always answers my questions and puts my mind at ease with what’s required as a landlord.

Please keep up the good work 👍🏻

May 4, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Iain,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Sophie at Julian Wadden. Sophie will be delighted that you took the time to acknowledge her great service!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Prompt management service

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change.
I needn’t have worried, the service appears more structured and its easier to access services etc. jade the property manager is easy to contact and is both professional and friendly too

June 15, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Barbara,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I deal with Jade Galtrey -Smith.

I deal with Jade Galtrey -Smith.
Jade could not be more obliging with any requests that crops up time to time regarding my properties. Whether it’s copies of rental statements to arranging quotes for work that’s required in my properties with tradesmen's . Jade is extremely knowledgeable and very pleasant to deal with.
A asset to Julian Wadden estate agents.!!

June 10, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Sean,
 
Thank you for your 5 star review of Julian Wadden.
 
Jade will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade is very helpful

Jade is very helpful, with quick and clear communication.

June 10, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mark,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Thanks to Annie

Want to take a moment to acknowledge the professionalism and customer service provided by Annie Ephgrave. Annie has only been managing our rental property for a short time, however she has very quickly understood our requirements. She has managed a number of issues very effectively and ensured successful outcomes. We are looking forward to working with her in the future. Thank you.

June 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Glenn,
 
Thank you for your 5 star review of Julian Wadden.
 
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I have been using Julian Wadden as my…

I have been using Julian Wadden as my property manager for several years.
Throughout this time I have had some good and not-so-good experiences.
I can confidently say that Jade Galtrey-smith has been the most professional, responsive and helpful, of all the members of staff in respect of managing my apartment / tenants.

June 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mike,
 
Thank you for your 5 star review of Julian Wadden.
 
Jade will be delighted that you took the time to acknowledge her great service!
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Mia Aspinall

Mia Aspinall, has been very helpful in matters related to 80 Brynton Road.

She is experienced and helpful in resolving issues

I am very happy with her being in charge for my property.

May 27, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Falguni,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Mia, ar Julian Wadden recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade my property manager.

Jade my property manager is very helpful and conscientious. Is always quick to answer any questions or queries, and provides solutions to a variety of issues.

May 22, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Stephen,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Jade at Julian Wadden. Jade will be delighted that you took the time to acknowledge her helpful service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent Service from Estelle Fletcher and the Julian Wadden Team

I would like to express my sincere appreciation for the excellent support I received from Estelle Fletcher throughout my tenancy.

Estelle was always professional, friendly, and extremely responsive whenever I had any questions or maintenance requests.

Any issues that were reported were handled promptly and efficiently, and she consistently kept me informed throughout the process.Her willingness to help and positive attitude made dealing with tenancy matters straightforward and stress-free.

What stood out most was her reliability and dedication to providing great customer service. No query was ever too small, and she always took the time to assist and ensure matters were resolved satisfactorily.

I would also like to thank the wider Julian Wadden team for their support during my tenancy.

Based on my experience, I would highly recommend both Estelle and Julian Wadden to anyone looking for a professional and responsive property management service.

Thank you, Estelle, for all your help and support. It has been greatly appreciated.

June 5, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Abhilash,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Estelle at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Top Service during Purchase and Rental

Julian Wadden have been amazing through out both the purchase of a house and our subsequent letting of a property whilst we renovate the new house. We’ve had a couple of minor issues since we have moved in and they have been super productive and speedy in the resolution of both a leak and an insect issue. Thank you so much especially to Mia who’s Communication and determination to resolve was of the highest quality.

June 4, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Adam,
 
Thank you for taking the time to leave a five star review, highlighting your experience with Mia at Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent property management from Annie Ephgrave

Annie Ephgrave is excellent in the way she manages my property. She's responsive and always replies to my emails promptly.

June 2, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,
 
Thank you for taking the time to leave a five star review for Julian Wadden, highlighting your great experience with Annie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Have only recently become a tenant of a flat managed by Julian Wadden but my experience so far has been great.
A big thankyou to Mia Aspinall for helping me with my queries promptly and efficiently.

June 1, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Greg,
 
Thank you for your review of Julian Wadden.
 
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

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