Julian Wadden Reviews 

715
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive during property purchases and rental management. People note that communication is clear, friendly, and regular, which makes the entire property journey remarkably smooth and stress-free. Some reviewers were not happy with the communication, mentioning unreturned phone calls, long waiting times, and difficulties reaching the office staff. A few other people also felt that some team members showed an unhelpful attitude when managing property issues, leading to disappointing sales experiences. Others expressed frustration when sales fell through unexpectedly and processes took much longer than initially anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently helpful,... See more

Service

Reviewers highlight positive aspects of service, praising staff for being helpful, efficient, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently helpful,... See more

Response time

Customers consistently report satisfaction regarding response times, highlighting speedy replies and quick... See more

Customer communications

Consumers find contact experiences to be mixed. Some people report great communication, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

715 reviews

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No recent history of asking for reviews

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4.7

All reviews

(715)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and really fast letting experience

JW are the letting agents for my apartment, and have done a great job in getting my renewal done with such a quick turnaround, including renewing all certfificates. Abby Burrows has been awesome, great to work with her.

March 1, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Don,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Abby at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Good service in difficult timesThese are very difficult times for the…

These are very difficult times for the private rental sector.
Local estate agents are either selling out to regional/national operators or withdrawing some of their services. Somehow, in this "perfect storm" Annie has managed to provide excellent advice and service to help me pick a path through the maelstrom as she manages the nigh impossible, keeping me as a landlord and my various tenants happy.

March 5, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Crispin,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Annie at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Great communication

Great communication, kept us updated all the time.

March 5, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Ege, 
 
Thank you for taking the time to leave Julian Wadden a 5 star review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Abby was fantastic

Abby was fantastic. Professional, informative and made the process between old tenants moving out and new tenants moving in seamless. Couldn't recommend highly enough.

March 3, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Steven, 
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Abby in Julian Wadden Stockport.  
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 

Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

We let a single property

We let a single property, which needed some complicated and time-consuming repairs. We found Annie E very helpful in keeping on top of the detail of the repairs and the sequencing of who was doing what, with good attention to detail, bringing us through the whole process until the repairs were completed and the property could be put back on the market for reletting!

March 2, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Peter,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 
Customer Care Team

Rated 5 out of 5 stars

Good Service

Jade is a friendly, helpful and efficient property manager who is an excellent liaison between us and our landlord. She has repeatedly made sure any issues we have are dealt with quickly and I am happy to have her represent us as tenants.

March 2, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Dave,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 

Customer Care Team

Rated 5 out of 5 stars

Very good experience and helpfull

Very good experience and helpfull, Kept informed all the way through the application

March 2, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Frank,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 
Customer Care Team

Rated 5 out of 5 stars

Estelle Fletcher

Estelle has been an outstanding property manager. Any questions or concerns are handled quickly and efficiently, and she always communicates clearly. It’s a pleasure working with someone so reliable and dedicated.

February 24, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Good service

As a landlord I had a query regarding the new Renters rights bill and also management charges. I spoke to Estelle at the Heaton Moor branch she was extremely helpful and explained my query with good knowledge and professionalism. It was a pleasure dealing with her

February 24, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Very professional

Very professional, provided beautiful property in due time

February 23, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 4 out of 5 stars

Ellis Lock CePAP took the stress out of home renting for us

Julia Wadden stood out for me as a honest and professional organisation with great people who who are very willing to help at all times. My initial fear of the rigours of finding a new home was immediately put to rest after speaking to Ellis Lock CePAP, a professional with good customer focus.

February 23, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Dealt with Ellis at the Stockport…

Dealt with Ellis at the Stockport branch, really patient with us, helped us all the way, totally recommend this Agent.

February 23, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

The whole team were extremely…

The whole team were extremely professional and were very supportive to my situation. They worked as a team, and we all got a resolution that suited all.

February 19, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

This is a fantastic Letting agency with…

This is a fantastic Letting agency with Fantastic staff . They attend to issue as fast as possible and the staff are very kind especially Jade and Sophie at the Heaton Moor branch in Stockport . Both are always very helpful whenever you need them .

February 19, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Chelsea Percival excellent property management

I have had Chelsea Percival as my property agent for a number of years. I have found her expertise and enthusiasm for doing the job right to be first class. As long as Chelsea is managing my property I am happy that all problems will be resolved quickly in a professional way and all issues resolved to my satisfaction. Well done Chelsea!

February 17, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Collette Mitchell - 76 Shearwater House

Collette Mitchell was extremely helpful when answering our questions regarding the move out process and general queries regarding the property during the latter part of our tenancy.

Collette made it easy for us by sending over all the information we needed in a timely manner. The quick responses led to a smooth process when leaving the property.

Thanks for all your help

February 16, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Collette's great work!

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