Juli Living Reviews 

Moved in 27th May and we have so far had +10 issues with our new apartment and Juli Living seem not to care at all. A tremendous a lot of time is spent making yourself available at home for people to come and fix the issues - if they come a long time after you made Juli Living aware of the given issue. Really, really bad service and I cannot recommend them to anyone! They are not even interested in compensating you for your time and efforts and just tell, that these issues are expected and will be solved asap.

Mark was a lovely person to work very efficient and responded to all our questions in a fast and timely mater.

They help you immediately and response your request with quick feedback and/or solution.

This is the first time I am ever leaving a negative review for a company, but I want to warn anyone who considers renting from Juli Living.

My & my partner rented an apartment in Kohlers Have. We have had nothing but problems with the customer service, where everyone is very friendly and completely hopeless in providing any help.

We first moved into our apartment in April, with many unfinished elements (ex. a 1ft wide hole in the ceiling), and when I called to get someone to fix it, nothing happened. After contacting them again two weeks later, they said the technician came but nobody was home (we did not get any prior notification about anyone coming, or that someone was ever there, I had to call Juli Living to find that out). We have been staying there for 3 months and the hole has still not been taken care of.

Next, our new stove broke after 2 months of usage. For the past 3 weeks we have been trying to get it fixed and contacted Juli Living maybe 15 times, both by phone and over email, where many times I was left without a response. We are under the impression that they do not know how to respond to customer issues and we keep on getting passed to the next person. We have even been asked to contact the warranty service ourselves - to the surprise of the service rep, who said the landlord is responsible for such requests, since only they have access to things such as order number, date etc.

In the most recent conversation, the customer rep told us that she did not know why nobody responded to our email about the stove problem that I sent a week prior. Which means that again, had I not called for the 16th time, nobody would have reacted.

In addition, the elevator has not been functioning properly since our move in and stalls every time it is being used. The only upgrade it received is new stickers. Nobody has tended to it despite my multiple requests.

Beyond that, the key to the garbage disposal/building does not function properly and keeps on malfunctioning, meaning often times we cannot even get rid of our trash.

Finally, after 2 months of construction, 2 bike stands for every ~15 apartments were added, meaning we cannot ever park our bikes in front of our apartment.

Things like helpful customer service or a functioning apartment should not be an issue when we are paying this much month after month.

We do NOT recommend renting from Juli Living or Newsec.

Mark Østergaard was highly responsive and offered me comprehensive and relevant information. He skillfully guided me through the rental procedures and provided valuable assistance in understanding the contract terms.

Mark was very helpful in showing the apartment and accomodating my requests, since I was new to the country. I would definitely recommend Juliliving & Mark especially.

This company raise the rent, and your deposit at least once per year, a few months after you just moved in

We have rented an apartment but we have not moved in yet. So far, things sound well and Mark Østergaard Langhoff was very kind and helpful to us. I hope we can have a peaceful life in the apartment.

We are super grateful for the attention of juliliving and Susanne. They help us find a nice apartment, and the papers were super fast.

Mark is a really great guy, very attentive, helpful. The whole negotiation lasted only 4 days. Thank you very much Mark for helping me in all process and close the contract in faster mode!!

We just found our first home in Denmark thanks to Juli living. As a couple of expats, we must praise the help we got in understanding every aspect of the contract. The whole process has been clear, straightforward, quick and easy to follow. Customer support was great, with personal phone calls every time it was needed. Honestly, we felt welcome since the open house.

I am writing this review in English in the name of my Danish husband and myself. Keep in mind I really dislike leaving bad reviews, but I have to warn other people who might consider signing a contract with this company - PLEASE DON'T.

We have moved into our apartment after it has been delayed from September to November 2022. The apartment has 2 major issues: The oven does not work, and the depot and bathroom doors were installed BACKWARDS. Meaning, that they open INSIDE. The lightswitch in the bathroom is literally behind the door (Yes, you read it right), and the door opens inside the depot and takes up MORE THAN HALF the storage space.

We were asked to report the problems in an app called C Web, yet NO ONE came to fix the problems on the dates that we were given, and we were not contacted about them either. We called Juli Living customer service and asked for help.

After the first time, they said they'll send someone out to fix the oven. Nothing about the doors though.

No one came, so after 2 weeks we called again. And their reply was "Oh, the oven technician went to the wrong apartment". Excuse me? And how is that REMOTELY our problem?

Also - How the HELL are you sending someone out, randomly, without even scheduling with us first, to see if we are home? Needless to say that we knew they were lying. We called Juli Living maybe over 20 times. We were told by Juli Living to call Electrolux by ourselves (EVEN THOUGH it's not our job nor responsibility of course), and Electrolux laughed and said that it's not our responsibility and why isn't the landlord calling?

A person came to our apartment to take pictures of the doors - in January. After 3 months of us living in the apartment with boxes. That was 2 months ago. Nothing heard so far.

There was an oven technician here (not from Electrolux - Juli Living did not want to send an Electrolux technician to determine the problem, because it costs extra) - he said the oven must be exchanged for a new one.

My husband received a call from the same guy who was here asking if our doors were fixed, and my husband found it funny that the company is so uncoordinated. Of course no one was here!

LATER ON, a higher up called my husband, RAGING and saying all our problems will be instantly dealt with, that it's unacceptable we have been waiting for a solution for so long... Blah blah blah.

Nothing has happened, that was 2.5 weeks ago aswell.

We have been living here since 1st of November. Tomorrow it's the 1st of April. 5 months, and we NEVER GOT TO USE OUR OVEN TO COOK. WE CAN'T USE OUR DEPOT ROOM TO STORE OUR STUFF. THE BATHROOM HAS A CAMPING LIGHT ON SO WHEN WE GO IN WE CAN FIND THE LIGHTSWITCH BEHIND THE DOOR.

What are these conditions of living, in a brand new apartment, of a company that is responsible for thousands of apartments???

Honestly horrible and horrifying. Stay away from this company. They even had the audacity to raise our rent from January.

This is a bad joke, and a terrible terrible nightmare.

This Company is awful! The quality of the buildings is bad. They are completely rushed and lots of stuff are either missing, not connected or broken. Customer service is non existent and whenever they remember to answer to the phone they are rude and short. A lot of noise coming from the construction and the streets generally on any possible time of the day/night. Stay away from them!!!

This company is the best example of capitalism gone wrong, the only thing they care is money and finishing the construction over our dead bodies - nothing else! When we moved into the apartment, we were excited to start our life. We knew we were moving into a construction site, BUT these conditions are not fit for living. The construction was so rushed, so many things are not working properly. One thing is the ventilation will either spin up as if it's emulating a Caproni Campini and is about to take off or it's not working at all. There was problem with the appliances and it's taken very long to fix them. Many little things are rushed or even outright missing.
The most recent string in this pearl of poo-poo is that they closed down the main access street and only provided a muddy walkway that doesn't feel safe and goes across a flooded, dirty road, where you have to walk past or under the big machines working on the construction site.

They often start construction before the allowed time . Lights, big machinery and music have been on constantly, often from 6am to 9/10pm. They also speed wildly, and when any of this is brought up to Juliliving, it of course isn't their fault because it's the subcontractor's fault yada-yada. It often feels like no-one cares that there's actually someone living here

Some of these things could be excused with an apology and compensation but Juliliving's customer service is so shotty and they treating us like cattle not humans. Most of the concerns that we have highlighted have been completely ignored - if they have been answered they've simply been brushed away behind some bullcrappy subcontracting excuse.

Through and through its been a very bad experience here 😡 Wouldn't recommend this company to anyone, except maybe Putin!

I moved into one of the apartments in Køhlers Have and it has been a nightmare (for me and for most of the people living here) since I moved here...
When I moved into the new apartment there was no water in the shower, no hot water in the sink in the kitchen, the dishwasher was not connected to both the water circuit and the electricity, no access to both the bicycle park and the storage room, the electrical switch box got broken after a few days and both the cooking hobs and the washing machine did not work properly…and while I am writing this review the heating system still does not work, the ventilation system is super noisy, intercom does not work and cracks and spots are appearing in the walls of the bedroom (I have called Juli Living and Newsec thousand of times to fix these problems…)
I will never rent an apartment related to Juli Living and/or Newsec again