I ordered Royal Canin Maxi Digestive 12kg from Jumbo Pets last week. It is the first time I have ordered from this company and I was very impressed with their service. The site was easy to navigate... See more
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We've ordered several times now from Jumbo Pets. Really good selection of cat food & cat products. Jumbo Pets had the best prices for 7kg Proplan dry food and Royal Canin pouches over several other pr... See more
Ease in ordering, paying and communication response. As mentioned, maybe rethink your delivery courier (Amarex). Countless deliveries from same (including your last your order) dumped on front door... See more
Company replied
I’m a loyal customer for years! Their products are way cheaper than the others plus I receive bonus toys on Christmas. Their customer service team is always helpful. Shipping is super fast.
Company details
About Jumbo Pets
Information provided by various external sources
We love pets big time
We understand that your pets mean the world to you and that’s because they mean the world to us too. We take the hard work out of shopping for your pets needs so you can spend more time with the pets you love.
Contact info
27 Badgally Rd, 2560, Campbelltown, Australia
- 1300 906 146
- sales@jumbopets.com
- jumbopets.com.au
4.8
Excellent
5K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Prompt delivery,good price for a…
Prompt delivery,good price for a product only available in my area from a vet at a higher price
October 13, 2024
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I’ve never receive my parcel
October 13, 2024
Good selection of products at competitive prices and prompt delivery.
Good selection of products at very competitive prices. Delivery was prompt for a semi regional location.
October 13, 2024
Quick delivery and good value
October 13, 2024
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Top notch service great products will…
Top notch service great products will be purchasing from them again🐶🐶🐶
October 12, 2024
I was not impressed this time around…
I was not impressed this time around with Jumbo Pets the speed of delivery was waiting around 3 weeks. :(
October 11, 2024
Easy Peasy!
All arrived well packed and it saved me time having to go in store. Thank you!
September 19, 2024
Reply from Jumbo Pets
HI Danii, Thank you for your feedback. Belinda :-)
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Speedy delivery
September 19, 2024
Reply from Jumbo Pets
Hi Thomas, Thank you for your feedback. Belinda :-)
My previous deliveries have always been…
My previous deliveries have always been timely but my last one took 13 days even though it was dispatched the same day as the order. Being an internet based company delivery is a vital part of the business even if it is out-sourced so I have rated this experience as 4 stars. Hopefully my next review will be 5 stars.
October 1, 2024
Unprompted review
Reply from Jumbo Pets
Hi Annette, I am so sorry for the inconvenience caused and thank you for speaking with me I really appreciate it. We hope to also receive 5 stars next time :-) Belinda
Competitive price and after sales…
Competitive price and after sales service. Prompt delivery
September 17, 2024
Reply from Jumbo Pets
HI Allan, Thank you for your feedback. We look forward to helping you again soon. Belinda :-)
Reply from Jumbo Pets
Hi Dani, Thank you for your order and feedback. Belinda :-)
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Prompt delivery, wide range of products.
Thanks for your prompt delivery of my product. I just have a comment that you may consider! I purchase 20kg bags of food and I am concerned that the bags of food may easily be punched during delivery, when they are only covered in another plastic bag.
Thanks again for your prompt delivery & wide range of products.
September 18, 2024
Reply from Jumbo Pets
Hi Kim, Thank you for your feedback. Our plastic satchels are made from strong recyclable plastic and stand up to a bit of rough and tough in transit. They are also great if left out in the rain as cardboard can go soggy. Please let us know if you ever have any issues and we look forward to helping you again soon. Belinda :-)
I love Jumbo Pets
I love Jumbo Pets, best prices and always prompt deliveries. I love that they are independent too
September 18, 2024
Reply from Jumbo Pets
Hi Carolyn, Thank you for your lovely feedback and your auto order of cat litter. We look forward to helping you again soon. Belinda :-)
My dog loves her new biscuits & had no…
My dog loves her new biscuits & had no delivery issues.
September 16, 2024
Reply from Jumbo Pets
Hi Alma, Thank you for your feedback. So glad your doggo loves the Enduro Complete Kibble 20kg and it arrived safely. Belinda :-)
I enjoyed the fast delivery and great…
I enjoyed the fast delivery and great product. I will definitely buy more products from Jumbo Pets. Highly recommend it.
September 16, 2024
Reply from Jumbo Pets
Hi There, Thank you for your feedback, it is great to know and we look forward to helping you again soon. Belinda :-)
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Reply from Jumbo Pets
Hi Peter, Thank you for your feedback. It did definitely take longer than it should have. The parcel shipped on the Monday as we don't work weekends, and it arrived on the Wednesday for collection. Hopefully we will see you back again soon. Belinda :-)
Reply from Jumbo Pets
Thank you Elisabeth, we look forward to helping you again soon. Belinda :-)
Awesome service!
I always get and truly appreciate the fantastic service from Jumbo Pets.
September 13, 2024
Reply from Jumbo Pets
Hi Mary, Thank you for your lovely feedback. We look forward to helping you again soon. Belinda :-)
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