I ordered Royal Canin Maxi Digestive 12kg from Jumbo Pets last week. It is the first time I have ordered from this company and I was very impressed with their service. The site was easy to navigate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've ordered several times now from Jumbo Pets. Really good selection of cat food & cat products. Jumbo Pets had the best prices for 7kg Proplan dry food and Royal Canin pouches over several other pr... See more
Ease in ordering, paying and communication response. As mentioned, maybe rethink your delivery courier (Amarex). Countless deliveries from same (including your last your order) dumped on front door... See more
Company replied
I’m a loyal customer for years! Their products are way cheaper than the others plus I receive bonus toys on Christmas. Their customer service team is always helpful. Shipping is super fast.
Company details
About Jumbo Pets
Information provided by various external sources
We love pets big time
We understand that your pets mean the world to you and that’s because they mean the world to us too. We take the hard work out of shopping for your pets needs so you can spend more time with the pets you love.
Contact info
27 Badgally Rd, 2560, Campbelltown, Australia
- 1300 906 146
- sales@jumbopets.com
- jumbopets.com.au
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery wait
Transaction ID
1XA11198HY247904G
Jumbo Pets do not honour what transpires during a phone conversation.
On 2 occasions I reminded them that the delivery address they were using was not the same as the one on my account. Both occasions the staff stated that this would not affect the delivery of the order.
But in fact I have not received my order and it is 3 weeks and 3 days since I spoke with the first staff member. The second staff member stated that the order would be resent on the 5th December 2024. The order has not been delivered. When I go into my account online I do not see any activity to believe that I will ever received this order.
Something is seriously wrong here.
Diane
December 12, 2024
Unprompted review
Reply from Jumbo Pets
Hi Diane, thank you for your review. I am glad we were able to sort out the address issues for you in the end :) Have a great day.
Advertisement
Shipping was slow
Shipping was slow. Despite receiving a notifcation my order was "on its way" the day after my purchase, it took a week to arrive. I had to go to a bricks a mortar pet store to purchase pet food as I ran out before the devliery came. (I normally wouldn't leave my purchase so late but I had been away interstate). Other online pet stores I have used have always come within 2 days. If I have a short time frame next time I will not use this site.
November 11, 2024
Reply from Jumbo Pets
Hi there, I am sorry it took longer than you expected to receive your product. We will follow up your delivery experience with our couriers to find out what happened and make sure it doesn't happen again! Thanks for letting us know :)
A great price for the product i ordered…
A great price for the product i ordered (Boxer dry food) but found that the 2nd order i created on the same day let their service down. 1st order was recevied very quickly but the 2nd order (only ordered 20 mins apart) took more than a week to arrive. Very disappointed.
November 14, 2024
Reply from Jumbo Pets
Hi Megan, whilst I am glad the first order was received very quickly I am sorry the second order took too long. We will review what happened with it with the couriers. Thanks for letting us know Megan :)
Reply from Jumbo Pets
Hi Lisa, thanks so much for letting us know :)
SIX STAR CUSTOMER SERVICE
Following a disastrous delivery experience with aramex, Jumbo Pets changed my carrier to auspost only and have just happily recieved a follow up delivery TWO days ahead of the promised delivery date. Awesome customer service from Jumbo Pets.
December 7, 2024
Reply from Jumbo Pets
6 Stars!! We love it - thanks so much for letting us know :) Have a great day Alan.
Advertisement
Reply from Jumbo Pets
Thanks Suki - love it!
Reply from Jumbo Pets
Thanks Jodi - your the best :)
Spot-on service. Delivery? Not so good.
The prices and products are spot on, as is your phone service. However, you appear to always use a default courier, who is absolutely bloody useless.
I mean, why does it take 6 Weeks to deliver a bag of cat food?
You need to advertise on your front page that customers can choose their own courier.
Regardless, JumboPets is a great resource for us pet owners. As I said above, prices are the best, service is the best, staff are the best - you can't go wrong.
November 14, 2024
Reply from Jumbo Pets
Hi David, I'm so sorry you had such a bad experience with the delivery!!! There were some major issues there with the couriers. We can definitely put on file a preferred courier for your orders to ensure that never happens again. Thanks for letting us know David.
Reply from Jumbo Pets
really appreciate the review Trish - thanks for letting us know :)
Advertisement
you could sack your courier armex i…
you could sack your courier armex i have not received my delivery 4 days after the confirmed date and receiving no coperation i do not want to use their services again
December 3, 2024
Unprompted review
Reply from Jumbo Pets
Hi Bryan,
We're so sorry you're having issues with the courier. Please know that we are doing everything we can to get your package to you and will reach out to you again via email once we've heard back from Aramex.
Advertisement
Second to none
We have been buying products from Jumbo Pets for a number of years. We have always received top quality customer service from all the staff. Orders are usually received the next day when the items are in stock. I would definitely recommend them to other pet owners.
November 22, 2024
Unprompted review
Don't buy expiry date sensitive products from Jumbo Pets
Today is 18/11/2024 but I've not received any reply from Jumbo Pets in relation to my complaint and return & refund request sent to them through eBay... What a service!!!
****************************
I've purchased Virbac Wound-Gard Antiseptic Bitterant Spray from this seller(Jumbo Pets) through eBay and just received the delivery. However, the product has an expiry date of Dec 2024....and Today is 15/11/2024... I think this is a fraud.
Be careful when you purchase expiry date sensitive products from this seller(Jumbo Pets) or it would be better not to buy from them.
November 15, 2024
Unprompted review
Reply from Jumbo Pets
Hi Michael, we're very sorry we couldn't get you on the phone to discuss this today. We apologise that your bottle came with such limited expiry. We would be more than happy to send you a replacement bottle or to refund you for your trouble. We care about our customers and would love to make this right with you. Please let us know. Thanks Michael - Jumbo Team
Delivery took too long
October 12, 2024
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.