JumpStory Reviews 145

Different, real photos, with a somewhat amateur vision but reflecting diversity and reality. The value for money is worth it.

Unique images & features at a fair price.

Really like JumpStory because of how authentic all the photos and videos look. I also noticed that they start giving me better results, when I use them on my website and social media accounts.

I simply love the authentic and more inclusive feel of the pictures on the site and when an issue came up with my subscription they quickly resolved the problem.

Beautiful photos! I wish there was a larger selection of images of paintings.

Jumpstory is great!
Easy to use a great selection, useful AI selection features and a nice concierge service where a real life 'personal shopper' will help you woth your search.

JumpStory is fantastic. It's the only place I go when it comes to search for amazing images, videos and photos in general for my projects. The technical support, moreover, is superb! Really amazing service and assets! Highly recommended!

Great product. Awesome customer service.

Wide amount of beautiful high quality images. I recommend!

Tons of images, continually improving content and services, clean and unambiguous licensing.

I started to use Jumpstory starting from a recommendation and I started with a free trial. Then, I decided to continue as the images are extremely professional, a wide range of topics covered and they help me a lot in building my personal brand as an executive coach. Is a great tool for editing the images and make them about yourself.

Signed up for free trial, the stock images don't meet my quality requirements. Unsubscribed within the 2 weeks. They charged me anyway. Zero customer support. Judging by the amount of similar review comments, they should have this problem sorted by now.

Scam and a complete fraud. Signup is unclear, while signing up for a 14 day trial I ended up inadvertently signing up for the annual plan and was immediately charged for a year. The trial is only available for the monthly plan. Content is easily available from other sites without any need to sign up. Useless website being run by unscrupulous people. STAY AWAY

UPDATE: They were very quick in reversing the charge, and canceled my subscription without any hassle. So kudos for that. However, they should make their free trial clearer, with a message upon choosing the annual option that the user will be charged immediately.

WARNING!! do not hand over your credit card details to jumpstory, they keep taking money from your card after you cancel the subscription with them! this is despite them acknowledging my cancelation.

Watch out for their "free trial" marketing where they try to get your credit card detail. "We will NOT charge anything on the card, but we need it for the account to work"

I was approached my the JumpStory team 12 times via email (against GDPR regulations no less). Finally gave it a shot, after my coworkers insisted.
Beautiful UI and friendly app, which was pleasant to use. Unfortunately I decided to not continue my trial as the price point is too high for most of my small business clients.
One month after cancelling, I noticed a charge appeared on my CC. I tried to cancelling again, only to be charged again the following month.
In my opinion, this is probably a bug so it should be an easy fix. What is not so forgivable is that I couldn't delete my CC information. This and the bad experience cancelling has made impossible for me to recommend this product.
Be very mindful while signing up and check your statements after cancelling. Buyer beware!

After initial bad reviews their Head of Customer Support took good action to settle satisfactory. Though they need some work, especially on their nagging automated email platform, there is hope for the future => 4 stars.

I guess that the main wish for a frequent user of a photo bank is to have a good search engine. Unfortunately, the search form of Jumpstory is awful. I used it in the 2 weeks of trial, having in mind to buy a subscription. But... sorry, no.
When I search for a pic, I want to find it directly, in 2 seconds, and download it in other 5, not to ask for someone in the client service for help.
For example, try a simple search of "Sagrada Familia". You will get tons of non related pictures, useless and annoying. Not even ONE picture with the Barcelona attraction.
So, it's a shame you have thousands of pictures but you cannot have a good, strong search form.
So... bye bye, Jumpstory!

Really great platform with useful features and photo editor included.
But what really is amazing – is their customer support team. Really responsive and always happy to help.

I needed a few pictures for my blog but I couldn't find anything on their webpage. I felt uninspired and all the images seemed repetitive. I turned to their support team. In less than an hour, I had a few options to pick from on the topic of the blog and I was able to use that time to focus on the writing.