Jumpzylla Reviews 

543
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 536 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality of the materials, the sturdy construction, and the fast, reliable shipping service that ensures prompt delivery. Consumers note that the assembly process is straightforward and manageable, while children thoroughly enjoy the daily fun, safety, and excellent bounce provided by the product. Some reviewers were not happy with the limited availability of replacement parts, experiencing frustrating communication delays when waiting for customer support to resolve specific issues. A few people also mentioned receiving damaged components initially or observing minor wear and tear issues over extended periods of outdoor use.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, ease of... See more

Quality

Reviewers highlight positive aspects of quality, noting that the materials feel strong, safe, and durable for... See more

User experience

Customers had positive experiences with user experience, highlighting that assembly and setup were... See more

Delivery service

Clients share satisfaction on delivery service, highlighting that orders arrive remarkably fast and sooner... See more

Reviews shaping this summary

Rated 5 out of 5 stars

High-quality product at a reasonable price. But what really stands out to me is the customer service. We reached out a couple of times for help with installation and buying replacement parts. Response... See more

Rated 5 out of 5 stars

The Jumpzylla trampoline was delivered quickly in 2 boxes to make it more manageable to move. The instructions were easy to follow. Assembly took about 3 hours with 2 people installing. My daughter... See more

Rated 5 out of 5 stars

Great price for the size (16’), and adequately sturdy. Wobbles a bit with a 170lb adult jumping vigorously but not alarmingly so - I think construction should hold up to even adult use. Ground anchor... See more

Rated 5 out of 5 stars

We order a trampoline for our twins' birthday. It was shipped and delivered within a few days. The set up took a few hours with 2 people, relatively easy to put together with the included instructions... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

543 reviews

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Asks customers to review

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Replied to 9% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(543)

536 reviews in the last 12 months

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Rated 5 out of 5 stars

Just as it says it is :)

This company not only was top reviewed and most reliable, it exceeded its expectations when it got delivered. Everything was in the box perfectly organized, easy assembly, no missing products, even came with irreversible colors for over the springs. This product was exactly what it said it was online and most affordable compared to products that break within a week of getting them. This product is now going to be the highlight of our summer! thank you! Also made a perfect gift for my family and they are beyond thrilled!

July 27, 2026
Unprompted review
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Rated 1 out of 5 stars

We bought the trampoline in March

We bought the trampoline in March. Within two weeks, the pad was torn. I emailed and was told a replacement would be sent in 1-3 weeks. After a month, I emailed for an update and was told it would be coming soon. I emailed after another month and was told it was delayed because they “have such high quality control.” It’s now the end of August and we still don’t have a new pad. They continue to play the “oh so sorry.” Lines and we STILL have a torn and raggedy looking trampoline.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Delivered on time, and easy to put together with two people. My kids love their purple trampoline.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

The trampoline is sturdy and fairly easy to put together. There was a problem with my original order, but Jumpzylla sent me a replacement right away. My daughter loves it!

August 24, 2026
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Rated 5 out of 5 stars

Not only do the kids LOVE the…

Not only do the kids LOVE the trampoline, the sales process and delivery updates were seamless. The product is well constructed and was easy to put together.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I compared a lot of trampolines before…

I compared a lot of trampolines before settling on Jumpzylla. I like the safety net feature, the curved poles around it, and the affordability. It was easy to assemble and is of quality material. It’s been a year and a half— it’s held up and the kids just love it. We did purchase the additional coils to screw it into the ground since we’re in the Midwest and no stranger to high winds and tornadoes. It’s stayed put great!

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Bought it Again

We originally purchased a 14-foot Jumpzylla trampoline about two years ago, and it quickly became the neighborhood favorite. Our kids and so many of the neighborhood children have spent countless hours on it, and we’ve always felt it was a safe, well-built trampoline. After seeing kids come home with bruises from another trampoline, it reminded us how much we appreciated the design and quality of ours.

When our original trampoline was damaged in a storm, Jumpzylla’s customer service was incredibly helpful. They worked with us, stood behind their product, and made the replacement process seamless. We ultimately decided to upgrade to the 16-foot model so there would be even more room for all the kids to enjoy it.

We’re very happy with our experience and appreciate that Jumpzylla values both safety and customer satisfaction. It’s refreshing to see a company that truly supports its customers.

May 15, 2026
Unprompted review
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Rated 4 out of 5 stars

The trampoline is very fun

The trampoline is very fun. The only negatives are the ladder was hard to assemble and didn't really work. And the cover is already starting to tear

July 24, 2026
Unprompted review
Rated 4 out of 5 stars

We really like the trampoline

We really like the trampoline, but I was disappointed that the recommended distances needed for the trampoline sizes weren't exactly accurate. We ended up with a smaller trampoline that we could have gotten considering the space we have.

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

Meets expectations!

I chose this company because of their safety standards and they seemed to have a great reputation and actually care about their products and their customers. Assembly was much easier than expected although getting the safety net completed and attached to the poles was a little tricky and I was a little disappointed by the ground anchors that it came with. But over all I am very happy with this company and it's products!

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great trampoline

The trampoline shipped and arrived very quickly. All parts were included. My husband spent less than an hour putting it together by himself. Seems to be made very well and has a really great bounce!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great trampoline

Great trampoline! We love how sturdy and strong it is. It’s safe for my toddler and he has a blast on it!

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

The trampoline is very high quality

The trampoline is very high quality. It was easy to assemble - our 9-year-old helped, even with the springs. All the parts were there and the directions were clear. We did have one little bag of parts that wasn't mentioned in the instructions and we aren't sure what to do with it - but we haven't watched the instructional video yet, either. The mat definitely has a lot of spring to it.

July 21, 2026
Unprompted review
Rated 4 out of 5 stars

My kid loves the trampoline and the 15…

My kid loves the trampoline and the 15 ft size is great. I do think the sides could have a better way of being put together and they do not look as think or held together as taught as they are in the photos

July 21, 2026
Unprompted review

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