I had an issue with missing items from my Migros order via Just Eat, but customer support fixed it and refunded my money. The service has always worked really well. Thanks for resolving it quickly!
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See what reviewers are saying
Just-eat.ch has been a true partner, particularly in the pandemic years. Compared to other services like UberEats, with whom I made a rather horrible experience, Just-eat.ch offers a personal (i.e. hu... See more
Company replied
Picked a restaurant due to free delivery. Ended up with me having to collect when I could not. The app had 0 customer service. Always use the app to know what they offer and order direct with the rest... See more
Company replied
Feedback and client service. A lot of companies can meditate and act like search engines. EAT goes beyond that. They care for they clients and keep the restaurants listed in check. I had an inco... See more
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 month
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Incomplete delivery and missing items
I had an issue with missing items from my Migros order via Just Eat, but customer support fixed it and refunded my money.
The service has always worked really well. Thanks for resolving it quickly!
October 1, 2026
Unprompted review
Reply from just-eat.ch
Hi Fabrizio
Thank you for your kind words and for sharing your experience. We're glad our support team could help resolve the issue quickly and to your satisfaction.
We look forward to serving you again!
Your Just Eat Team
Disaster
Disaster. They charge you in advance. They blame it on the restaurant and they are not reachable. Total disaster.
September 26, 2026
Unprompted review
Reply from just-eat.ch
Hi,
We're sorry to hear about the experience you had. We understand how frustrating it can be when things don't go as expected and you feel like you can't get the help you need.
Please reach out to us at info@just-eat.ch with your order number so we can look into this for you.
Your Just Eat Team
Picked a restaurant due to free…
Picked a restaurant due to free delivery. Ended up with me having to collect when I could not. The app had 0 customer service. Always use the app to know what they offer and order direct with the restaurant.
September 23, 2026
Unprompted review
Reply from just-eat.ch
Hi Alex,
We're sorry to hear that your experience didn't match what was shown in the app. We understand how frustrating it must have been to find out collection was required when you had chosen the restaurant based on delivery being available.
Please reach out to us at info@just-eat.ch with your order number so we can look into what happened and work on improving this for you.
Your Just Eat Team
Really bad service
The courier didn’t call. I never received my order and they refused to give me a refund. Worst service ever!
September 15, 2026
Unprompted review
Reply from just-eat.ch
Hi Angela,
We're sorry to hear you didn't receive your order and that your refund request was not handled to your satisfaction. We'd like to look into this for you.
Please contact us at info@just-eat.ch with your order number so we can review your case.
Your Just Eat Team
We ordered thaï food in Basel tonight…
We ordered thaï food in Basel tonight to be delivered at 20:45.An hour later, and still no delivery! We booked a ticket. No feedback. We called the restaurant several times, they don’t know, they are not responsible for the delivery, Just-eat is. The order is declared as delivered on the app but the food was NOT delivered!!! WHAT A CRAP SERVICE! Does not even deserve one star! And we had ordered early enough to make sure we would get the food.
Bravissimo! Wonderful delivery job, Just-crap!
August 28, 2026
Unprompted review
Reply from just-eat.ch
Hi
We're truly sorry to hear that your order was marked as delivered but never arrived. We completely understand your frustration, especially after waiting so long and not receiving any feedback.
Please reach out to us at info@just-eat.ch with your order number so we can urgently look into what happened and find a solution for you.
Your Just Eat Team
Not trustworthy at all and they cancel…
Not trustworthy at all and they cancel your order more often than you get it, after 45-60 minutes waiting time. Would really not recommend
August 16, 2026
Unprompted review
Reply from just-eat.ch
Hi Nina
We're sorry to hear about your experience and the frustration of having your order cancelled after such a long wait. We completely understand how disappointing this must have been.
We've already reached out to you with more information regarding this matter. Should you have any further questions, feel free to contact us at info@just-eat.ch.
Your Just Eat Team
Lunch or dinner order?
Made an order for a pizza from a place 10 min drive away, after 30min the tracker said that the courier that was assigned is waiting at the restaurant. That's fine, just that 1h later I still saw the same message and my delivery time is getting pushed further and further. I was hoping to get food for lunch, not dinner. Never ordering through them again.
Update: order got cancelled, WTF?!?
August 13, 2026
Unprompted review
Reply from just-eat.ch
Hello Matt,
We understand your frustration regarding the delays with your order and the subsequent cancellation.
Delays can occur for various reasons, such as high order volumes at the restaurant, unexpected issues during food preparation, or challenges in finding an available courier in your area. While we strive to provide accurate delivery times, these factors can sometimes be beyond our immediate control.
We regret that this experience did not meet your expectations and that you were unable to receive your lunch as planned. To better understand what happened with your order and ensure this situation is properly reviewed, we would appreciate if you could send us your order number to info@just-eat.ch. Our customer service team will look into this matter in detail.
Best regards,
Alex from Just Eat
I own a business that uses Just Eat
I own a business that uses Just Eat, and I’m extremely disappointed with the service they provide. Their refund system is seriously flawed and is having a negative impact on small businesses like mine. Customers are able to make false refund claims far too easily, and in many cases, businesses are left to cover the cost without proper investigation.
I’m losing money and valuable business because of this, which is incredibly frustrating when we work hard to provide good food and service. It feels as though Just Eat is protecting dishonest claims instead of supporting the businesses that keep their platform running.
Just Eat really needs to improve the way refunds are handled and put better measures in place to prevent fraudulent claims. Small businesses shouldn’t have to suffer financial losses because of an unfair and poorly managed system.
July 15, 2026
Unprompted review
Reply from just-eat.ch
Hello Abdur,
We understand how frustrating it can be when you feel the system isn't working in your favour as a business partner. We take concerns like yours seriously and are continuously working to improve how claims are handled on our platform. Please reach out to our team directly so we can look into your specific situation: info@just-eat.ch.
Kind regards,
Nick from Just Eat
Lack of customer service from just eat
1. Our order took over an hour to be delivered.
2. Our food was cold when it arrived
3. notes regarding allergies were ignored.
4. I returned the food and asked for a refund and the refund was rejected.
July 11, 2026
Unprompted review
Reply from just-eat.ch
Hello Stelios,
We understand how upsetting this experience must have been, especially when it comes to allergy notes not being taken into account. Our customer service team would like to look into this for you and find the best way forward: info@just-eat.ch. We hope to have the opportunity to turn this experience around for you.
Kind regards,
Nick from Just Eat
Bad service
Bad service. Food hasn’t turned up been over a hour and doesn’t give me an option to cancel. Bad bad service
July 10, 2026
Unprompted review
Reply from just-eat.ch
Hello Tyre,
We understand how frustrating it is when a delivery doesn't arrive and there's no easy way to cancel. Our customer service team is happy to look into your order and find a solution for you: info@just-eat.ch. We hope to make this right for you.
Kind regards,
Jessica from Just Eat
Several months of using this service…
Several months of using this service and the quality has been gradually getting worse. Latest order had an expected delivery of 25-40mins but the actually delivery was 2hours and 15mins. No option to cancel after a specific time like you get on other delivery services. Food was never received and now refund is being refused so I have the hassel of going to the bank to dispute the payment. I have uninstalled the app and will no longer be using Just Eat anymore
July 6, 2026
Unprompted review
Reply from just-eat.ch
Hello Richard,
We understand how frustrating this experience has been, especially when an order doesn't arrive and a resolution feels out of reach. Our customer service team would like to look into your case and find the best way forward for you: info@just-eat.ch. We hope to have the chance to turn things around.
Kind regards,
Jessica from Just Eat
Catastrophe
Just eat has been a complete catastrophe these past 2 months. Nothing getting delivered for many hours, no way of contacting customer support to cancel it. When you finally end up calling the restaurant their reply is simple: no drivers are picking it up. If there are no drivers then don’t let us order, it is not that difficult. Moreover now since 1 week I am getting errors when ordering saying that the payment cannot be accepted. This is regardless of how you order, with twint, Apple Pay, PayPal etc.
July 6, 2026
Unprompted review
Reply from just-eat.ch
Hello,
We're sorry to hear about the difficulties you've been experiencing with deliveries and payments. Our customer service team is here to help and would like to look into this for you: info@just-eat.ch. We hope to resolve these issues and provide you with a much better experience going forward.
Nick from Just Eat
Top app ")")")
July 2, 2026
Scammers and con men
Scammers and con men. They charged me twice for an order and are refusing to give me a refund. They say that because I didn't have it delivered they won't do anything. It's disgusting they are allowed to get away with doing this. How many other people have they done this to. Absolutely disgraceful behaviour
July 3, 2026
Unprompted review
Reply from just-eat.ch
Hello Naomi,
We understand how upsetting this situation must be, especially when a refund request goes unanswered. Please reach out to our customer service team so we can look into your case directly: info@just-eat.ch. We want to make sure this gets resolved for you.
Nick from Just Eat
Assistance JustEat
I had to chat with the assistance of JustEat for an order. I had Miguel, he's really nice and a lifesaver! Thank you again Miguel! ✨️
June 28, 2026
Unprompted review
terrible service with no way to cancel…
terrible service with no way to cancel orders even if they give you delirious delivery time , the customer service is disatrous and you pay an extra fee to get an extra bad service , just order directly form restaurant you get better price and better service , dont give money to these pigs taking a fee for making a product worst.
June 25, 2026
Unprompted review
Reply from just-eat.ch
Hi Laurent
We're sorry to hear you had such a frustrating experience with your order and our customer service. We understand how upsetting it can be when things don't go as expected, especially regarding delivery times and cancellation options.
Please reach out to us at info@just-eat.ch with your order number so we can look into what happened.
Your Just Eat Team
AVOID Just Eat if you value your money…
AVOID Just Eat if you value your money and your time. I waited hours for my order, received nothing, and was still charged. Customer support was completely unhelpful, and getting a refund felt impossible. Customers should be very careful when using this service — your money can disappear, your food may never arrive, and you will never get a refund. This has been one of the most frustrating food delivery experiences I've ever had. I will never use Just Eat again and would not recommend it to anyone.
June 22, 2026
Unprompted review
Reply from just-eat.ch
Hi Maximbir,
We're truly sorry to hear about your experience - not receiving your order while still being charged is absolutely not acceptable, and we understand your frustration.
Please contact us at info@just-eat.ch with your order number so we can look into this and work towards a resolution for you.
Your Just Eat Team
Order not delivered
Order not delivered, the courier didnt call if he was having issues finding the address. I contact support, they just say order was delivered, and that they wont refund. Lost 28 CHF and no food because of these clowns. Never again.
June 19, 2026
Unprompted review
Reply from just-eat.ch
Hi Henrique,
We're truly sorry to hear that your order didn't arrive and that your experience with our support team left you without a resolution - we completely understand your frustration.
Please reach out to us directly at info@just-eat.ch with your order number so we can look into this case and find a solution for you.
Your Just Eat Team
Pizza crushed, ingredients off
The pizza I ordered in Geneva, Switzerland, arrived completely crushed and the ingredients spilled over on the pizza box.
I contacted the customer service and still no reply 6 days later. A terrible customer service. I will not order again with just-eat
May 3, 2026
Unprompted review
Reply from just-eat.ch
Hello
We regret that your pizza arrived in poor condition and that you have not received a response from our customer service after 6 days. This is not the experience we want you to have.
Please send us your order number directly to info@just-eat.ch so we can look into this matter and ensure your concern is properly addressed.
Best regards
Alex from Just Eat
Terrible costumer service
Worst costumer service. Unprofessional in every way. Blamed me, the costumer, for not delivered food. Unacceptable for a company that size to have employees behave in such a deliberate condescending way after stating what has happened. Being not taken serious and being indirectly called an idiot is really something that hasn't happened to me.
Had my account deleted based on the experience. And the enployee didn't try to stop me. I'm unsure if this is in the interest of the company. Very confusing mindset.
April 10, 2026
Unprompted review
Reply from just-eat.ch
Hello Ramón
We regret that you had such a negative experience with our customer service. It is very important to us that you feel taken seriously. We want to apologize for the unprofessional and condescending behavior you described and for the fact that you decided to delete your account as a result. We are always striving to improve our services and we take your feedback seriously. If you have any further questions, please do not hesitate to contact our customer service.
Michelle from Just Eat
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