just-eat.ch Reviews 

I placed an order and initially the app said the delivery would take 45 minutes. Then the time kept changing, going up and then down then up again. I rang the restaurant for a definite time who said they couldn't help me and to contact Just Eat through the app but I couldn't find an option to do that. I then googled a number to contact them and spoke to someone who said I could cancel the order on the app but there wasn't an option for that either.

After waiting for 1.5 hours, I ordered another takeaway from somewhere else as I was starving which came quickly, the delivery finally arrived 2.5 hours after I ordered it. I told the delivery driver that I didn't want the food anymore but he said I had to take it and contact Just Eat about a refund. I threw the food away.

They have advised that as the refund request was made 24 hours after the delivery, they can't refund my money but this is not stated on their app.

They have taken my money under false pretences but refuse to pay it back, avoid them at all costs!

Sent from Outlook for Android

Super toller service bei bettle pizza und dorf pizza in selzach, 1A

1A. Immer Top

Useful middle man when the restaurant delivers as ordered. Apparantly useless when the restaurant doesn't deliver. We never received the appetizer, and the main course was missing components explicitely described in the description. We immediately filed a request with the support bot, and 2 days later received a message "we're too busy, but we're working on it". Now 8 days later, no response, and there's no way to message an actual human being, only a chat bot endlessly repeating " the time window has closed". The time window has closed because you failed to respond at all.

Waiting times are straight up absurd, and the AI slop that is supposed to replace customer service can at best be described as entirely useless.

Just eat decided to put an AI making support, and it's the worst piece of AI to ever be made. The programmers should feel bad, the company should be ashamed.

Ordered at 17:54, delivered at 19:28. No option to call the restaurant as number via the app is not valid. Attempted to cancel delivery prior to our food being ‘prepared’ when it was still showing ‘we’ve got your order’ on the app. I was then advised I could cancel yet I’d still be charged the full amount. The order arrived freezing which wasn’t a surprise, we didn’t eat the food. Tried to report the issue on the app and got offered £5 credit to my account. I’d prefer the full amount to be refunded, put me off using just eat ever again! No contact number/email address for Just eat for me to speak to someone either which I find odd for such a big company.

Horrible. Always on delay. i asked for 20h and it will arrive for 21h

What can I say… I would rather starve than order from this platform again. Customer service worst than Ryan Air and I didn’t think that was possible.

This is completely unacceptable. I received a message on the app that the food was delivered at 18:42 yet the food had not been delivered.

I requested a refund twice as we waited until 19:05 for the food to arrive and it had still not been delivered. I now received an email to state the food was allegedly delivered at 19:43. This is over an hour after the initial alleged delivery

This meal was supposed to be a birthday meal for my 6 year old daughter. She was very upset that the food had not arrived and we had to arrange for an alternative arrangements.

Every time we order just reject a order or cancel it when have products on there which you cant purchase

I’m absolutely fuming with Just Eat after my order (#638733058) from Boots Liverpool Clayton Square on July 27, 2025. I ordered 2 packs of Strepsils (£15.60) for a brutal sore throat that’s killing me with every sneeze and cough. Had to give my name and date of birth for the rider, and they promised delivery by 14:45. But no! Time kept jumping to 15:00, then 15:05. I was in agony, couldn’t wait, and called customer service to cancel and get my £17.31 back to buy relief in-store.
What a joke! They said the store started preparing it, so I can’t cancel, and they’ll keep the full service fee! Are you kidding me? If I walked into Boots with the same item and receipt, they wouldn’t rob me blind like this. The assistant even admitted it’s not ideal, but I’m still screwed, out of money and medicine. I’m done with Just Eat. Never using you again, and I’ll never say a good word about you anywhere. This is a disgrace.

Do not use, scammed me by delivering food 2hours later than the original window, restaurant didn't cancel my order so I had to research for 30mins to email JustEat directly to cancel, they failed to cancel and are refusing to refund the amount! Back and forth with customer service over days (emails), for them to promise a £5 credit for food I didn't need or want any more (as I got tired of waiting when I cancelled, so picked up from somewhere else), and the credit never arrived even! AVOID!!!

Do not use these. For the last orders I’ve got from them I haven’t had everything it’s total rubbish there always late most of my orders haven’t come. We’ve gone hungry all the time were night workers. They don’t compensate you back and make it out like it’s your fault. I’m disgusted with there customer service there right and your wrong. I’ve deleted there app because they don’t deserve the service. Do not use these rob dogs because that is what they are.

Disgusting service from just eat today ,ordered food for my guests and it hadn't turned up.called the restaurant so many times said I have to speak to just eat.

My order is still pending now saying it will be with me in 50 mins ,it's been 4 HOURS.

My husband had to Go and collect the food.

I want a refund for this food as it's all gone in the bin ,due to the amount of food I ordered.

I want this resolved ,disgusting no one to help and paid delivery and had to collect the food.

Also to add couldn't even cancel, or leave a review on the just eat website as it's still pending,so it's not allowing me.

Horrible ,never ordering from just eat again.

If you love yourself don’t ever EVER order with them! I waited 2 h for my order which had to arrive within 30 min. Max and the customer service is AI not useful at all! I called to restaurant and they told me that they haven’t even received the order! I could not cancel it or anything and finally the timer went down but the delivery was stopping on the way and food arrived cold :( eating Burgers cold is just diabolical! I’m used to the great service of Wolt and Glovo, this food delivery app is the worst thing ever. Definitely not Swiss standard

your chat bot is an absolute disgrace

The often offer deals that you never get. Last one was a 2 for 1 subway that doesn't give the two for one. Now its a 2 for 1 mcdonalds that you don't get and a 50% off dominoes that's really just full price. They try to make their site nicer but don't improve anything. Doesn't function so well, filtering is strange. And if you ever need customer server be very sure you get it by email or they'll pocket money as I learned with a separate subway order a few years ago where I was robbed for a price of a sub. It's convenient though so my loss of business won't hurt them. Just more a warning for anyone who wants to trust any company blindly.

Everything is very good, carriers, support team, app.