Just Eat España Reviews 7,596

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I had two experiences with them that made me finally take the effort to warn others about this joke of a company. One time KFC took 2 hours to deliver my order and I tried cancelling it but just-sca... See more

Rated 1 out of 5 stars

Parece ser que Just Eat es un refugio para ghost kitchens. Restaurants estafa como China & Aroma estafan y se escudan en la nula protección que Just Eat da a sus usuarios. A nivel legal, debería haber... See more

Rated 5 out of 5 stars

Always on deliver on time and the choice of products and services continues to grow. There have been a couple of occasions where my food orders have been later than scheduled, but all in all the servi... See more

Rated 1 out of 5 stars

If I could leave minus stars, I would. Ordered food (a curry menu for 2), paid over 30 euros and it never arrived - Instead, the order was mixed up and we were given someone else's really gross-lookin... See more


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2.3

Poor

TrustScore 2.5 out of 5

8K reviews

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Rated 1 out of 5 stars

Dreadful experience

Dreadful experience. Food arrived 45 mins and was cold. It stood waiting in the restaurant too long before being collected. Went to bed hungry,angry and disappointed!

August 28, 2022
Rated 4 out of 5 stars

Easy to order

Easy to order. A fair amount of options with reviews on the website that are trustworthy so I can choose quickly based on them.

August 15, 2022
Rated 1 out of 5 stars

Delays 90% of the times or no delivery

Made a request, after 1 hour delay still stating 'waiting' called, they Will give the money back in 72 hours. My issue:happened múltiple times, this time i waited for 1 hour and 30min before calling them (paid number) and they don't give you that money back. Not a single extra Credit, cupon, whatever to compensate you.

July 26, 2022
Unprompted review
Rated 1 out of 5 stars

Lazy and bad customer support

They allow restaurants to send orders that are incorrect and if you contact they’re customer service they don’t help in any way, even when you send proof that it was wrong. Please reconsider who you hire to provide customer support, Angel R would not even reply to the messages.

July 16, 2022
Unprompted review
Rated 1 out of 5 stars

Totally unacceptable practises..

Tonight i ordered a meal from just eat.es. When i placed the order it was immediately declined by the resteraunt 'Door to India' in son calieu, Mallorca. The order was never accepted or comfirmed by the resteraunt. They declined it immediately... But have still deducted the funds from my account, for a service they knew they wouldn't be providing... And now say i will have to wait a number of days for a refund?!! To me that's more a case of fraud or deception on their part... I'm honestly enraged at this policy!!! Just wondering if you could please provide me with details of just how much money 'just eat' generate each year from this fraud. Just the interest alone over a year of holding onto customers funds unfairly i would imagine are millions of dollars a year. This is a blatant deception and as a customer of over ten years i will never give business to such a greedy, profit driven, uncaring and dishonest company again. What a disgusting way to run a business. You should genuinely feel ashamed. David Black. Ret Ministry of Justice.

May 21, 2022
Unprompted review

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