JustCall.io Reviews 

Careful with this company's bait and switch practices. They give you a free test but fail to tell you that what you are testing is not what you were shopping for and some of the features that you are making a buying decision on aren't included at the price you thought. Also, on the demo they will tell you just about anything to get you signed up only to find out later it can't be done.

Awful experience using Justcall.

We were not happy with JustCall. The price was too much for the features and other platforms were simply cheaper.

When we were in our last paid week the app stopped working. Mind you - we paid for this week already. And it did not work. The agent told me that it would take 8 business hours to fix. But after 24 business hours still nothing happend.

Now our subscription is over. We cannot enter call logs, haven't had a credit/credential for the period that the app was not working and we were left with disappointment.

Happy that we left.

There are other companies that can do better for a cheaper price. Their customer service is really slow and feels disconnected. It took them a week to decide on a refund for something I did not use, and their decision was driven by greed rather than setting an experience, The subscription system is confusing and auto-subscribed for the next month. Having not used anything, I asked for a refund and they refused. The setup was a bit difficult in the beginning, and overall, the service feels too expensive for simple services.

they have increased price $30 >> $79. The argumentation is weird and unfair. I had this as single license and at some random point they changed that it's minimum 2 licenses to use them.. not sure how fair and even legit is this...

I've been Justcall customer for over 3 years now. I rarely have to reach out to their support, because most of the times everything is self-explanatory. In rare instances it can take them 3-5 days to get back with the answers and possible solutions. Overall I've had a great experience at reasonable price. Recommend.

Outstanding company and service.

Have been using them for many years, best price in the market and very comprehensive software offering with many new features. They were really fast to implement a lot of helpful AI features without overcharging for them.

Well done!

1 star is too much! To be clear, I cannot speak to their actual service – only the integrity of their pricing.

Upon purchasing I chose to pay for a year of service. I agreed to one price and hit the button for my card to be charged – and then saw in my credit card statement that they charged almost twice as much as I had approved the charge to be. When I asked why they told me about all sorts of fees I'd never been informed of.

Then, the same day they went and charged my card again for another unapproved amount.

Then I asked for a list of transparent pricing to be sure this wouldn't happen again and had to ask TEN times before they finally gave me one (which I don't trust, anyway).

We sucked it up and decided to build what we needed on their platform, only for my tech team to discover that what was listed at the tier we'd purchased on their sales page wasn't actually available on that tier and we'd have to upgrade to be able to use their service at all.

I then asked for a refund, explaining our circumstances, and they refused.

Unless you want to be charged randomly for things you didn't approve, DON'T DO IT.

I used JustCall for one year, and while the software works, I can't recommend it as a solution. They are very much over-priced in this market.

I was charged several thousand dollars for my year's worth of usage (with a surprise bill at the end of the year).

I switched to GoHighLevel for a fraction of the price.

Bait and Switch

I signed up with Justcall as a google search landed me on a page where they touted their integration with Re:Amaze, and unlimited calls for just $19 a month.

After signing up, I found out that the Re:Amaze integration is locked behind a higher pricing tier. Now it's $49 a month. But that's not all! With that tier, I need a minimum of 2 people- and the price is PER PERSON. So- in order to get the feature I initially signed up for, I would need to spend 5x the initial rate- $100 a month.

I was able to look past that- my previous provider, Ooma, was also about $20 a month, so I thought no big deal. I can use this service just like I did Ooma, plus they offer texting. Sweet deal! Think again.

The $19/ a month tier lists as a feature- and this is copy pasted straight from their site: Unlimited inbound calling**. Scroll to the double asterisk: ** Inbound Calling: Subject to Fair Usage Policy limits, toll-free excluded.

(a) Essentials Plan: Under the “Outbound Calling and SMS”, the Customer has a limit of five hundred (500) outbound voice minutes per user

Nowhere does it mention in that policy, that this ONLY applies to landlines or voip numbers.

So when I attempt to call a customer's mobile phone, there is an entirely separate billing credit- where I have to pay an additional $0.018 per minute, ON TOP of my subscription. And get this- they do NOT offer refunds on annual subscriptions. At this point, I don't even care. I spent the money so you don't have to.

Verizon is $15/month for a similar service with truly unlimited calling and texting. No BS. I would never recommend Justcall to anyone, ever.

As for Justcall's reply-

The fair usage does not include dialing mobile numbers in the USA. I had to purchase calling credits, and am actively using my credits balance, in addition to the subscription fee. Both the policy and the features listed heavily imply all calling is included. You have to dig very, very, very deep to see that tiny asterisk.

Finally heard back on my port out request, added a star for that.

We've been using it from past few months, JC works Good, just need a price reduction on high amount usage.

Just Call is billing me an extra $50.00 per month without approval or authorization. Service is not worth the price. They have terrible customer service. System rarely works.

UPDATE on Nov 9 2022: We were under the impression that each user cost $6/mo. It's actually $30/mo. This was never relayed to us during our many calls, and they refuse to budge on it. While I get it, a company needs to have policies and stick by them, they lost our loyalty. In the market for another solution.

The support team (Bhoomika and Nupur) has been helpful through the onboarding and implementation process, although the ESL factor can be a bit challenging.

Things I like
- Hubspot integration is awesome. Very convenient and powerful. this was the main reason we went with Justcall
- the dashboard and UI of the backend to set things up and monitor metrics. Nice, easy, fast.

Things I don't like
- They nickle and dime you for any additional integration or feature. the base user price is NOT what you end up paying
- they charge a premium on numbers you own but don't use yet (parked for future use, to their credit, they did give us a discount after we told them it's a deal breaker)
- they charge per minute, even for USA/Canada calls
- if you have admin permissions, you see ALL numbers in your mobile app. I wish I could select my default number to interact with, and by default my UI uses my number, without having to select my number every single time I want to read text messages for example
- the price jump from standard user to premium user is 10x. Kind of insane. And I can't select premium for a few users that need it, the entire company turns into premium users, which makes it not feasible, and I don't ever see it becoming feasible unless they change their model.
- wish the mobile app had a better UI when viewing a contact, and provide the ability to copy/share a contact's number. Currently the only way to copy a contacts number from mobile is to edit the contact, and then copy from the phone field.

Switching to JustCall has been great. Lots of included features, great price, good mobile app, included integration with my CRM (Zoho), and super friendly and helpful support desk. Porting my number from Google was painless and went as described (with it only taking a few hours for SMS instead of the max 3 days).
Definitely recommend.

I have transferred two businesses from other providers to JustCall. Even though one of the other providers tried to make things difficult, Bhoomika from JustCall was always willing to do whatever could be done to make the transfer process easier. I am very please with their customer service and the price is excellent for the service they provide.

This has a very good HubSpot integration for the price - you can add notes and automatically record calls straight into HubSpot without actually going into HubSpot, which is great for busy team members in the field.

We had a nightmare getting our previous provider to release our numbers to JustCall (ended up taking months) but special thanks to Bhoomika for patiently and diligently ensuring this got through in the end.