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Rated 1 out of 5 stars

Scam Scam Scam......lost a lot of money as never read the reviews. Took my money and then took additional sums of money out my credit card. I receive no email to confirm purchase and they say they can... See more

Rated 1 out of 5 stars

Thank god I read trust pilot before pressing go! Was about to get the 4 week plan for £11 which apparently was 87% off. Loads of trustpilot reviews popping up on the screen looking genuine, make sure... See more

Rated 1 out of 5 stars

Downloaded the free trial after an unjustly where I was unable to do my usual exercise. Only used for 10 days as it wasn’t for me and when I went to cancel I noticed I had already been charged over £... See more

Rated 2 out of 5 stars

Selected couch/bed based exercise as I am very unfit at present. All the exercises require a yoga mat or standing. There are no modifications for any of the exercises, most of which are not beginner-l... See more

Company details

  1. Fitness and Nutrition Service
  2. Physical Fitness Program

Written by the company

JustFit: Lazy Workout is a fitness application designed to make exercise more accessible and convenient for individuals with busy lifestyles. It offers personalized workout plans and quick, easy exercises that can be integrated into daily routines. 🏋️ Features: - Personalized Workout Plans based on individual fitness levels and goals. - Diverse exercises targeting different muscle groups. - Progress Tracking Tool to monitor performance and achievements. - Customizable Workout Plans to suit individual preferences. - JustFit App syncs with fitness tracking wearables. - Offline Access is possible. You can workout anytime, anywhere, without internet dependency. - JustFit connects you with other users for motivation and accountability. - Nutritional guidance and meal planning for holistic health support. 🍏 Benefits: - Fits into busy schedules with quick, efficient workouts. - Encourages consistency with progress tracking and community support. - Adaptable to various fitness levels and environments. - Promotes overall well-being through regular exercise and nutrition. - Affordable alternative to traditional gym memberships. 📧 Feedback Center: https://justfitweb.zendesk.com/


Contact info

1.6

Bad

TrustScore 1.5 out of 5

267 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.6

All reviews

(267)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Downloaded the App from Apple App…

Downloaded the App from Apple App Store, paid £15.50 and all I got was the first 3 FREE work outs. Once I got to the 4th day it was asking me to pay for a years prescription. I logged out and back in and now it’s saying my account doesn’t exist! Totally robbed me. They’re not answering my emails 😡 AVOID AVOID ‼️

July 26, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Gemma,

Thank you for leaving us a feedback. We are sorry to hear about the problem that you have encountered.

Could you please submit a technical support request to us: https://justfitweb.zendesk.com/hc/en-us/requests/new. Our support team will assist you with this problem as soon as possible.

Thank you,
JustFit

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Rated 1 out of 5 stars

My app has never opened

My app has never opened. And can’t reach anyone. Very unhappy with this app.

July 26, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Jenny, thank you for leaving us a feedback. We would like to apologize for the bad experience that you had with our app.

It seems that you may be having some technical difficultly with the app. Please submit a technical support request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new.

Our support team will assist you with this as soon as possible.

Kind regards,
JustFit

Rated 1 out of 5 stars

Warning: Avoid Downloading “JustFit App”

I strongly advise against downloading the “JustFit app.” This app is designed to steal information from your phone, as confirmed by my experience and several other reviewers.

Everything the previous reviewers have stated is true. The app tricked me into believing I was signing up for a 7-day free trial, but it immediately withdrew money from my bank account. It wouldn’t allow me to use the program unless I permitted it to access all my phone’s information, which I refused to do. As a result, despite the money paid, I couldn’t use the app at all.

One reviewer even reported that her bank account was hacked twice after giving the app these permissions. The app is a scam and a serious threat to your personal information and financial security.

Do not download the “JustFit app.” Protect your information and your money.

July 25, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Yahui, thank you for leaving us a feedback. We apologise for the bad experience that you had with our app.

We would like to assure you that we do not collect any personal information from our users. If you would like a refund, please submit a request to us here along with any relevant screenshots: https://justfitweb.zendesk.com/hc/en-us/requests/new

Regards,
JustFit

Rated 1 out of 5 stars

Privacy Infringement

On 24th July 24Subscribed to JUSTFIT for three months and made payment by Apple wallet. On opening the App in the part "Allow "JUSTFIT" to track activity across other companies apps and websites?"
option to disable "Ask App Not to track" is non-functional and the App does not allow to proceed further unless you click on "ALLOW". This is Not Acceptable.
I would like to get my refund as I find it rather inadequate to satisfy my expectations and needs.
Kindly acknowledge and assist in quick refund.
Thanks.

July 24, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Anand, thank you for leaving us a feedback. About this issue of tracking, you can choose the option to turn off tracking through your phone setting.

If you would like a refund, please submit a request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new with the relevant screenshots of the app not allowing you to proceed further if you disable tracking.

Regards,
JustFit

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Rated 5 out of 5 stars

I love the app so far

I love the app so far! The exercises are easy to follow. I don’t know if I’ll loose any weight yet but I’m positive!
I don’t need to waste money to go to the gym anymore.

July 13, 2024
Unprompted review
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Rated 1 out of 5 stars

I want a refund and can’t find the…

I want a refund and can’t find the number to contact.

July 11, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Natalie, thank you for leaving us a review. We apologize for the delayed response. If you would like a refund, please submit a request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new.
Our support team will assist you as soon as possible.

Regards,
JustFit

Rated 1 out of 5 stars

I signed up for it under the condition…

I signed up for it under the condition of 7 days free trial. Also, I ticked the box for shoulder injury. The app is advising exercises with heavy use of shoulder movements!
I canceled, but it is telling me the end date is over a year??!
No place anywhere for questions and comments.
Very general routines and not suitable for people with injuries and above 60 years of age.
According to EU law, one can decide to reverse a purchase within period of 14 days. This I could not find anywhere in the app.
I want my money back!

July 6, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Aneta, we apologize for the delayed response. Could you please submit a request for a refund to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new? Please also include screenshots that may be relevant such as the billing charges.

Our support team will assist you as soon as possible. Thank you and we would like to once again apologize for any inconvenience caused.

Kind regards,
JustFit

Rated 1 out of 5 stars

If I could give this 0 stars I would

If I could give this 0 stars I would. Total misrepresentation of what you get. Furthermore ... I signed up for monthly subscription (so I could give it a fair trial) but was charged for a full year's subscription after free trial expired. When you sign up it says 'cancel any time from the app' - well that's a lie too. Their website is useless ... search for support, an FAQ link comes up and all it does is bring you to the 'neverending scroll' homepage. Don't bother with this - it's a boarderline scam.

July 5, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi CA, we apologize for the delayed response. We understand how frustrating it may have been to have been charged while it was a trial. We advise you to submit a refund request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new along with any screenshots that you may have.
Our support team will do their best to assist you on this issue.

Once again, we apologize for the bad experience and we will take note of your feedback in improving web experience.

Regards,
JustFit

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Rated 1 out of 5 stars

I canceled before my free trial was up…

I canceled before my free trial was up and was still charged for a 1 year subscription which was not even the one I selected tried several times to contact someone with no luck contacted Apple they said I have to contact you
This is very bad business why offer a free trial if it's not free because you can't cancel
Also my bank card was hacked twice from this app

June 8, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Sandy, we're sorry to hear about the bad experience that you had.
Could you please submit a request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new. Our support team will assist you with refunds. Do also include any relevant screenshots that you may have.

Kind regards,
JustFit

Rated 1 out of 5 stars

I to tried to cancel after 1 yr and…

I to tried to cancel after 1 yr and only used 3 times , due to ill health , first I had a response understanding, then see they took the money from my account for another yr , I am beyond stressed, trying to find a way to contact them took me forever , I WOULD NEVER RECOMMEND A COMPANY YOU FIND HARD TO GET IN TOUCH WITH OR RESOLVE YOUR PROBLEM .. PLEASE CHECK REVIEWS FIRST .. I WISH I HAD

June 25, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Beverley, thank you for bringing this matter to our attention. Could you please submit a request to us here https://justfitweb.zendesk.com/hc/en-us/requests/new, if you believe that you were wrongly charged. Please also ensure that you have canceled your subscription through the App Store or Google Play.

We are very sorry for any inconvenience.

Kind regards,
JustFit

Rated 1 out of 5 stars

Very disappointed

I reviewed this product 20th June and Just Fit said they would refund me. I've emailed them twice with the details they requested and still haven't heard anything from them, including still no receipt of refund. Very disappointed with this company 😕

June 20, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Julie, thank you for leaving us a review. Unfortunately, we are unable to find any previous reviews that you have made on Trustpilot or on our social media pages. We have requested further information from you on this issue.

Kind Regards,
JustFit

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Rated 2 out of 5 stars

I registered for the free plan ad…

I registered for the free plan ad advertised. I enjoyed my first 3 days, but I can't log in to day 4 without making a purchase. I can't afford to make a purchase. I would like to be able to keep doing these exercises for free.

June 28, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hi Sharon, thank you for letting us know. Unfortunately, to access the full features of our app, you will have to pay for a subscription. We want to encourage our users to experience a fully personalized approach to our workouts (through custom workout programs, plans, and recommendations).

We understand that you may not be able to purchase a subscription for whatever reasons that you may have. Perhaps, an alternative that you can consider would be our website here: https://justfit.app/workouts/. There are some free resources that we provide on the page.

We hope this helps! We apologize for any inconvenience that you may have faced.

Regards,
JustFit Team

Rated 1 out of 5 stars

Waste of money

I tried to do the first exercise set, but as a complete beginner the app didn't show how to actually DO any of the exercises, I tried to cancel subscription but I'm signed up for a year and Google play won't give me a refund. I had uninstalled the app so tried to reinstall it seeing as I've paid for it but its asking for account details, which I was never asked to set up, now I'm £29.49 out of pocket with no app to try and work out the exercises 😢. Very very disappointed 😞

June 10, 2024
Unprompted review
Justfit logo

Reply from Justfit

Hey Julie, we are sorry to hear about the problem that you are facing.

Regarding the issue that you are facing about not being able to access your account even after paying, could you please submit a technical support request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new

Also, include any screenshots of the payment/charges made to your card. Our support team will help you on this as soon as possible. If you'd like to request a refund, you may also do it on the same request form.

Once again, we apologize for the unpleasant experience and any inconvenience this may have caused.

Kind regards,
JustFit Team

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