We decided to purchase our Kitchen from…
We decided to purchase our Kitchen from JFK after careful consideration as it was over the budget for what we wanted to spend. Julie and Steve were helpful and advised us what would be best based on what we had told them our requirements were. At this time I asked Steve if he installed the kitchens too and he told me he did but that any builder could install their kitchens as they were very simple. We paid for our kitchen in full when asked which was around £23,000, this was as soon as the kitchen was delivered to us. We were in the process of having a house extension and he new kitchen was part of the refurb, during the extension we had a small area where our dogs usually lived where we had a temporary kitchen made. This consisted of a range oven in the middle of a very small room and a sink in the garage so, far from ideal with 2 children under 3 however we were hoping that once the builders had completed the build that our kitchen could be installed. Our kitchen arrived and sat for a good few weeks due to other works being carried before the builders got round to unpacking the kitchen. Once unpacked it was noticed that due to changes in the size of our kitchen some units did not fit, Steve was contacted and we paid to have all the units that were not correct due to our measurements replaced at our cost, we also had a few extras that we wanted that were also ordered and paid for. What happened after this point is unacceptable and unfair for a company that happily took our money and we still have a kitchen that is not fit for purpose to the point where we have had to go direct to the supplier to get issues resolved. Our builder noticed that there were issues with the fit on other units and doors, this was nothing to do with our measurements, Steve came out to look at the issues and told us he would get it sorted. We had the said units re delivered and they were incorrect again, in fact this happened 4 times one after the other and meant that we could not use our kitchen fully as it added another 8 weeks to our kitchen installation. Deliveries arrived and Steve / Julie had not even bothered to check the items knowing that we’d had numerous issues, we even got someone else’s kitchen cupboards sent to our house. When Steve came back to our house he thought that because each time he got the units re made that this was acceptable he did not once apologise. After telling Steve this was not acceptable service for a kitchen we had spent this much money in he told me that he had no service level agreement with us as he sold us the kitchen and that was it! He also told me when I complained that I had lived like this with no finished kitchen for months that I should just use the utility room as there was a cooker in there! He took absolutely no responsibility for anything and blamed everyone but himself. When I questioned the cost of the kitchen and the quality as we had also had terrible paint work on our doors he just replied well we will get them sorted and it’s ok we will get them sorted. Well actually it’s not ok as it’s now weeks this had gone on for. Steve and Julie seemed happy that they were replacing unit after unit as this to them was a solution neither of them seemed to understand that this was not the point and that simply replacing everything was not the issue as we were waiting weeks due to the units being incorrectly made even though Steve himself came and did the measurements. We accepted the initial issues were on our part due to the build change but after this point it was JFK that did not step up and give us the service expected for a £23,000 kitchen. My husband put a review on their site and was told by Steve’s supplier that if we did not remove it out kitchen would not be completed. I would advise anyone considering using JFK to think again, the after care was not acceptable and to date we have received no apology from Steve or Julie. Go elsewhere for your kitchen I’m sure you get much better service and a much better kitchen