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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the prompt and efficient delivery of products. Many people highlight the high quality of the items received, from instruments to sheet music, and appreciate the ease of the ordering process. The helpfulness and friendliness of the staff are also frequently mentioned, contributing to a positive overall experience. However, some customers also noted occasional issues, such as a six-month wait for a back-ordered item. A few people experienced technical glitches when trying to place orders online, requiring them to switch browsers to complete their purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently report that items are delivered... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the excellent,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Clients share positive opinions on order. Many customers praise the easy, efficient, and speedy ordering... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have dealt with Just Flutes for years and I received the same excellent service once again. I mistakenly ordered the siver flute key pendant twice, after notification of restocking. They kindly qu... See more

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point an... See more


Company details

  1. Musical Instrument Store

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

“Great Service!!!!”

There was a problem with the delivery of Thumbport 2 which I ordered from “Just Flutes.” It was probably lost in the post. However, “Just Flutes” very graciously sent me another which arrived without delay!!! My thanks. I highly recommend this company for their service.
Roy Sigerson

April 6, 2024
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Rated 5 out of 5 stars

YAMAHA YAS-280 Saxophone

I bought my Yamaha YAS-280 from just flutes in Croydon. It is a fantastic instrument and has served me very well. When I first got the instrument it came with a scratch on the bell. I contacted just flutes and they swapped it for a brand new one. Exceptional customer service!

April 1, 2023
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Rated 5 out of 5 stars

Pan flute…

Bought pan flute and Excellent service from start to finish quick delivery good helpful advice given over the phone and even a demo of the instrument for me to listen to

February 22, 2024
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Rated 5 out of 5 stars

A good company

Just Flutes delivered as always in a timely manner. This time it was just cork grease and a pull through.

February 27, 2024
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Rated 5 out of 5 stars

Quick service

Rated 5 star as the order arrived earlier than expected. My previous order was good too, so I'm happy to order from them again in the future. Good service.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

I've ordered from Just Flutes a handful of times for music and various flute sundries, and recently visited them to test out a new flute (which I did buy from them). Customer service was personalised and utterly faultless (including putting up with me emailing repeatedly with updates when my train into London was severely delayed and it looked like I might not even make it to London!). They're focussed on getting the right instrument for you - not the most expensive you can afford, nor more flute than you need just because you can afford it, but what's ideal for your needs, your physiology, and your goals as a player. They even made some inquiries on my behalf about a model they didn't currently have in stock. Wonderful company and I know I'll be using them again in the future for both music and instruments.

February 10, 2024
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Rated 5 out of 5 stars

Tip top experience from start to finish has…

Our experience from start to finish has been fantastic.
Hannah was both knowledgeable and friendly.
Wonderful practice/try out room with double height and great acoustics. Previously took home a fabulous Mirumatsu.

This time settled on the Powell. Both are Conservatoire level flutes and the Powell has a different tone to my silver Mirumatsu so it is great to experience this differentiation: in the future, I will upgrade again to a professional flute, when my tone and key /set up needs are fully formed. However, for now, I am simply delighted with the Powell.
Thank you again for all your accommodations.
Best music selection ever and fab people in that department too.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

The best place for tin whistles

I have purchased two tin whistles from Just Flutes now. Unusual purchases in the key of A and E.

The A whistle (A Glenluce Wexford Alto A) was significantly cheaper through Just Flutes than anywhere else on line and arrived the following day. It's a heavy whistle and if you sweat at all it is a little difficult to hold - it tries to slide out of your hand - but I found a piece of tape on the back most useful. It sounds really good and is a joy to play.

The E whistle (an Alexander Karavaev Nightingale Alto E Aluminium Tuneable Whistle) was exactly what I wanted and I could only find 2 other E whistles on line: One made in Russia from ash that would have taken months to reach me and one on e bay that proved impossible to buy. On trying Just Flutes - they had one that was a lot better: exactly what I wanted and arrived at short notice in time for Christmas. It sounds incredible - with a low deep tone - not the high alto pitch I was expecting

Bands I play in keep introducing songs in the keys of A and E. The E I could play on a B whistle (which I have), but the E whistle can play in both. The A which I bought first also plays in D - which makes it a most useful whistle to have. I am delighted to have both in my collection

December 18, 2023
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Rated 5 out of 5 stars

A great small company with lots of choice and great service

I buy regularly from Just Flutes for clarinet and saxophone (reeds/music/accessories) and the orders are always delivered quickly and the products are a great price.
I also prefer to support the smaller suppliers rather than buying from the huge international companies, we need to have access to the personal service these great small businesses give us.
Thanks Just Flutes, you are great!

December 12, 2023
Unprompted review

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