Just Hot Tubs Reviews 658

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Service carried out by the engineer was beyond reproach. He talked us through what work he would be carrying out in an articulate and very knowledgable manner. In addition, he explained the methods in... See more

Rated 5 out of 5 stars

Keiron arrived at the appointed time and without hesitation got straight down to the task of Gold Servicing my hot tub. He kept me updated and explained things as he progressed. Notwithstanding that... See more

Rated 5 out of 5 stars

Very pleased with chap who carried out service-very thorough and took time to explain any questions we had. Disappointed to find there was a fault with the wiring which should have been sorted on last... See more

Rated 5 out of 5 stars

Love our hot tub. Not got a bad word to say about 'Just Hot Tubs' from ordering and delivery to present day. A few teething issues but service department always very plesant, knowledgeable and help... See more

Company replied

Company details

  1. Hot Tub Store

Written by the company

We are an established hot tub retailer with almost 20 years of expertise helping our customers find their perfect hot tub. Shop online or come and see us to get a closer look at our extensive range of hot tubs on offer. All of our hot tubs come with free delivery and installation and most include 0% finance options to get you going with your new lifestyle as soon as possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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Rated 5 out of 5 stars

Very Impressed

From the start of our journey to the installation and commissioning of our new hot tub, Just Hot Tubs have been helpful, supportive and friendly. The service has been exceptional and we now have a brand new tub which the family can enjoy for years to come.
Can't recommend this company highly enough, well done.

June 10, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Rhys! Thank you for taking the time to leave us a review. I will make sure the comments are passed onto our team. We hope you enjoy your new spa and we are always here if you need any assistance :)

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Rated 5 out of 5 stars

Great service

Technician arrived early. Completed the job with no fuss. Hot tub looks great again. Technician helped solve a menu issue. Very pleased.

June 7, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Julie! Thank you for taking the time to write us a 5* review. If you need assistance in the future, please do let us know :)

Rated 5 out of 5 stars

Another great service

Another great service, Ash was extremely helpful, reminding me of a query I had about programming the tub and worked out how to achieve what I was trying to do. He is efficient, thorough and a pleasure to deal with.

June 2, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Andrew! Thank you for taking the time to leave us a review. I will ensure your lovely comments are passed onto our technician :)

Rated 5 out of 5 stars

Fantastic team

Fantastic team starting from the salesman Russ through to the installaton technicians Scott and Marcus and the office team. Bewell hot tub installed today. B.W
Dr S

May 19, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Dr S! Thank you for taking the time to leave us a review and for your lovely comments regarding our staff. We hope you enjoy your spa :)

Rated 5 out of 5 stars

A fabulous company providing an excellent service!

We’ve just had our fourth service from this wonderful company and as always, everything was completed in a calm and professional, yet friendly manner. Our engineer Josh, was also here last week, to fix a problem with our hot tub and he is a true ambassador for Just Hot Tubs.
We are delighted to have a monthly service plan with this company and feel very supported, knowing they are always at the end of the phone.

May 18, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Dawn! Thank you for taking the time to leave us a 5* review. It is always greatly appreciated when we receive feedback regarding our services and I will make sure all of your lovely comments are passed onto our team :)

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Rated 5 out of 5 stars

Really helpful

Really helpful. Was on time and very friendly

April 25, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Sandra! Thank you for leaving us a 5* review. If you ever need assistance in the future, please let us know :)

Rated 5 out of 5 stars

Friendly, Efficient, Great Company

After looking through our options for Hot Tubs in the South West, we settled with Just Hot Tubs. Sales weren't over pushy and the quality of product shows that they dont have to be pushy - as it just works!

Communication of delays and installation date / time all good and arrived in good time for both the Site Survey and Installation. They were able to make adjustments to their tub / lib setup to fit into our area with ease.

Thanks again for everyone's efforts.

April 25, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Danny! Thank you for taking the time to leave us a 5* review. We hope you enjoy your spa :)

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Rated 5 out of 5 stars

Maintenance

Brilliant as always

April 14, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Alan! Thank you for leaving us a 5* review :)

Rated 5 out of 5 stars

Problem free install

Arrived dead on time, installed with no problems, ran through everything we needed to know. Currently waiting for it to heat up enough to use. Can't wait.

April 13, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi David! Thank you for taking the time to leave us a 5* review. We hope you enjoy your new tub! :)

Rated 5 out of 5 stars

Stress fee annual Gold service.

Our annual Gold service was performed by Scott this year and he did a thorough job in cleaning the tub itself and the cover as well as cleaning the individual jets and pumps. He even managed to clear the fountain of pine needles which had looked unsightly which had appeared an impossible task.
Nothing was too much trouble for him.
All in all a very good service and stress free experience!

April 13, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Howard! Thank you for taking the time to leave us a 5* review for your recent Gold Spa Service. I will make sure your kind comments regarding our staff member is passed on. We hope your enjoy your tub :)

Rated 5 out of 5 stars

Water pump

Arrived on time fitted a new pump and checked it was working. Couldn't fix the waterfall issue but are going to report the problem as it is a factory issue.
The guys were very helpful and friendly.
Would recommend this company.

April 12, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Colin! Thank you for taking the time to leave us a review and for recommending our services :)

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Rated 5 out of 5 stars

It does what it says on the tin!!

Well what a service we have received. A company that does what they say they do. So unusual in this day and age. Reliable, prompt, courteous, fair, knowledgeable and exacting. Thank you

April 7, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Mr Sweeney! Thank you for taking the time to leave us a 5* review and for your kind comments regarding our service :)

Rated 5 out of 5 stars

Service and pump repair

Found Just Hot Tubs on line. They were professional and straight forward to deal with. Marcus, the engineer who came to repair and service our hot tub did an amazing job. He was knowledgeable, friendly and thorough.

April 7, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Edward! Thank you for taking the time to leave us a review. I will make sure your kind comments regarding our engineer is passed forward :)

Rated 5 out of 5 stars

Excellent service and would use again!

Excellent service, very experienced and friendly professional who carried out the annual service and answered all questions that I had satisfactorily. Thank you, would use again!

April 3, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Hardeep! Thank you for leaving us a 5* review for your annual service. If we can help in the future, please do let us know :)

Rated 5 out of 5 stars

Quick efficient work

The gentleman arrived and showed him into the garden to hot tub he got on with cleaning the hot tub and refilled tub I was busy with my disabled sons had not even realised he had left job done

April 1, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Jane. Thank you for taking the time to leave us a 5* review! We hope you enjoy your hot tub after our Gold Spa Service :)

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Rated 5 out of 5 stars

First class as always

First class as always, Would recommend them to anyone.

March 30, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Mark! Thank you for leaving us a review and for recommending our services :)

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