Justlife Reviews 

I am very angry with Justlife ser

All good reviews are fake. They provide free service to get good review. Because the reality is that the service is terrible, they don’t show up, cancel appointments, and won’t even notify you. The customer service doesn’t exist

It is the 3rd time that i booked home cleaning and the 3rd time the cleaner cancelled and didn’t show up. They didn’t even gave me an explanation about what happened but just apologising and not possible even to talk over the phone.

The service is extremely bad, i am disappointed and i will not suggest to use as a home cleaning service. You deserve 0 Star

I have no complaints about the service provided by the helpers that Justlife sends. However, I am troubled by what some helpers have said about how they are treated by their company - about pay being deducted for being sick, and not knowing anything about their medical insurance etc. I believe that Justlife do not employ these helpers directly, but go through a cleaning company. I hope that Justlife ensures that the companies they work with, treat their workers fairly and comply with the labour laws

They send a masseuse to my house who was coughing. I declined the massages and instead of refunding me they offered a 30 aed into my wallet. Really unprofessional. Will never use again

I wish I could give star below 1
⚠️ If you’re planning to book with them, don’t do it ⚠️ it’s a scam. I booked a 12 pm slot, but after waiting, it was moved to a different time. I had already paid. Then I booked again and got a 3 pm slot, paid again, and after waiting until 4:30, I called and was told that the booking couldn’t be completed because the professional couldn’t come. They asked me to cancel and reschedule for the next day. So after wasting the whole day and waiting for hours, my booking was rejected. I still haven’t received any refund, and I don’t even know if I ever will. I’m planning to raise this issue with Dubai Consumer Rights department.

My experience with JustLife has unfortunately been far from positive across multiple services. With their laundry service, they often ignore the company I specifically request, and the alternative provider they send tends to damage clothes, something that has happened more than once.
Their cleaning service has also been consistently disappointing. It’s become a pattern that they cancel the appointment at the very last minute, right when it’s supposed to start, telling you, “Sorry, the professional is not available, we can send someone else.” In reality, the reason is simply that the driver refuses to drop the cleaner, and JustLife does nothing to fix this ongoing issue.
Their in-app live chat doesn’t work at all — nobody ever responds. And when you finally reach the customer service team, they have no idea how to help. The only thing they offer is a 30 AED compensation, which does nothing to address the actual problem or prevent it from happening again.
Overall, you end up constantly chasing them just to receive the basic services you’ve already paid for — an exhausting and unnecessary struggle that no customer should deal with.

I had a appointment at 14.30 for fixing a game chair. At 14.25 i get a phone call they do not have the knowledge so they can not fix it a real handyman 🤣

Horrendous experience 4 times out of 4 separate attempts. Im kicking myself for giving so much of my time. Always an issue with cleaners, we had damaged furniture and Justlife didnt even care. They missed a cleaning appointment due to a minor issue. Ho rren dous

Had AC cleaning done by Just Life, which caused the AC to constantly spit out black dirt and soot, damaging my furniture. I made a complaint to Just Life and they agreed to send someone to fix the problem, but no one showed up. The customer service rep tried to blame me for the no show and was rude throughout the whole process. After dealing with another customer service rep, I was given all the scripted replies and promised a team would come to fix the problem. Another no show and absolutely no accountability from their side. It's been ongoing for three weeks and still no resolution.

Unfortunately booking Just Life for several services turned out to be the worst experience. Not really worth booking with them if you are looking to save time. I had to book cleaners from other company’s to come and fix things after Just Life. The same case is with their Nail technicians.
I had infections in the past after their nail services. Whenever I wanted to raise a complaint Just Life refunds the money back to the wallet, but the quality of their services is never getting any better.
Save yourself money and time, book with other company’s instead.

THE worst company I’ve ever come across. SO many bad experiences over multiple occasions, so many days wasted by them.

Example: yesterday I had booked oven repair and also window cleaning. The oven repair man turned up thinking he was fixing a lock when I explained I had booked via the oven repair section he said he couldn’t fix it (even though he is listed in the oven repair section) then said he could then got his driver to supposedly fix it by reconnecting the electricity that my landlords handyman had disconnected for safety until the oven was fixed -then told me it was fixed. I tested it and only the hob worked not the oven. The “oven repair” men assured me several times it was safe to use the hob and to cook on it.

A lot of time wasted on the phone to JustLife and they finally agreed to send someone else to repair the oven that day. The repair man never arrived and replied to my message saying my house was not in his area. So I had to call JustLife again and book another oven repair man who came today and said the rats had bitten all the wires and it was highly dangerous and thank God I had not used the oven in the evening as the previous men had encouraged me to (I didn’t as have learnt not to trust JustLife). When I explained this to JustLife they offered 68aed in vouchers to their company which will expire soon -I guess this is all they think the life of one of their customers is worth. (Their vouchers /credits can not be trusted to work either as I’ve learnt many times before, & they routinely change or disappear before their expiry time which is meant to be 60 days).

2) Re the window cleaners, JustLife cancelled their booking yesterday for no reason. When I called them they told me the men were not working but the man today told me himself he had the booking for my villa yesterday and had the time to do it but JustLife cancelled it for no clear reason. Again I had called JustLife and tried to get them to find someone, explaining I had taken the day off work and they said there was no one however it is clear the men originally booked were free and told me they did not have a busy day yesterday so could easily have done the job.

In addition the electrician measured lights to change and promised me to send me the costs of them but now won’t respond, second time this has happened. This is just one typical example of using JustLife -I have tried to use them several times and each time has been a huge waste of time and very painful dealing with their customer service. Eg my last experience they broke my door lock and never fixed it.

If you enjoy being let down, having your time and money wasted -& even having your life put in danger -then you’ll enjoy using JustLife!

I booked twice and both times they didnt show up or even say that they are not coming or we gonna be late!
And all they do is just sincerely apologise.

I wish I could give them to zero. I booked for yesterday. They did not show up. They rescheduled for today. They did not show up.

Avoid booking through JustLife. The app has no reachable customer support or phone number, and there’s no one to contact when something goes wrong. JustLife provides no help or follow-up. Their partner cleaning companies are unprofessional and poorly managed — staff arrive late, are undertrained, and the company doesn’t take responsibility. Very disappointing — not recommended.

Raised 4 tickets across 4 weeks for a poor service - no one comes back but charged over 2000 aed

If I could leave 0 stars I would.

The staff walked off the job without even starting it. No explanation, just told me to contact support.

I did. Support scheduled another job. The staff didn’t even show up. No response to messages.

Joke service. Don’t waste your time. They’re unprofessional, untrustworthy and incompetent.

Every time all services are late, it’s absolutely terrible. There is 0 customer support, people who should come always lie about the time amd after you book there is no cancellation or support even if it’s not your fault. Use another app.

Really unreliable service provider, I have tried them and they disappointed more than one time, their help center can not provide any help or any information

The worst app ever , never on time , after 1h waiting, taking money ,thez canceled, cherry on the top I can't find number to reach them, I think now I know why .
Don't use this app . It will cost you money and energy.