Just Move In Reviews 3,648

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, patient, and knowledgeable, making the process of setting up utilities and other services much easier. Many people highlight the excellent service, noting its efficiency and the significant time and stress it saves during a move. The customer service is frequently described as professional, friendly, and clear, with agents explaining everything thoroughly and making the experience enjoyable. However, some reviewers were not happy with the contact experience, citing instances where promises were not kept or issues arose after using the service, leading to additional stress and work.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, efficient, and... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending it for its efficiency and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting positive experiences, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were connected with Lyndon Beadle from Just Move In to help sort out our energy bill transfers and other utilities. He has been very patient throughout the whole process and took the time to ex... See more

Company replied

Rated 5 out of 5 stars

Our conversation with Nadia was very informative and transparent. She talked us through the whole process of setting up payments for our bills and eased a lot of pressure that was piling up prio... See more

Company replied

Rated 5 out of 5 stars

So pleased with the service I had from Daryl. It took all the anxiety out of setting up utilities, broadband and council tax for my new home. One relatively quick call sorted it all out! Daryl is know... See more

Company replied

Rated 5 out of 5 stars

So there I was sat at home, all disabled n that. Feeling completely overwhelmed until out of nowhere, ray burst into my life like his namesake in the dark. Courteous, polite, helpful. Three powerful a... See more

Company replied


Company details

  1. Housing Utility Company
  2. Energy Supplier
  3. Home Insurance Agency
  4. Moving and Storage Service
  5. Phone and Internet Service
  6. Price Comparison Site

Written by the company

Just Move In is the Home Move Platform. Our mission is to simplify the way people move home by streamlining dozens of essential services into one interaction. From council tax and broadband, to removals and energy, we're here to save people time, hassle, and money, We also provide Utilities and Void Energy Management to hundreds of property partners, saving them hundreds of hours each year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nadia was very helpful and clear with…

Nadia was very helpful and clear with the information.

May 26, 2026
Unprompted review
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Reply from Just Move In

Dear Matthew,

Thank you for your kind feedback. We are pleased to hear that Nadia was able to provide clear information and helpful support throughout your experience.

Making the process straightforward and easy to understand is something we always aim for, so we truly appreciate you taking the time to leave your review.

Kind regards,
Danielle

Rated 5 out of 5 stars

Our conversation with Nadia was very…

Our conversation with Nadia was very informative and transparent.
She talked us through the whole process of setting up payments for our bills and eased a lot of pressure that was piling up prior to our move.
She had us set up with a moving company which was fab as well!

I wish I had found out about JustMoveIn before now.

May 26, 2026
Unprompted review
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Reply from Just Move In

Hi there,

Thank you for your thoughtful review. We are delighted to hear that Nadia provided such informative and transparent support while guiding you through the moving process.

It is wonderful to know that having help with setting up your bills and arranging a moving company helped ease some of the pressure ahead of your move. We are so pleased the service made a positive difference for you, and we truly appreciate your kind words.

Kind regards,
Danielle

Rated 5 out of 5 stars

The company is David Britton Estates…

The company is David Britton Estates Penrith.

Remember that name.
They have been lightning fast and ultra professional.
Two staff members Travis and Emma have been nothing short of brilliant.
They have been more than a company and we have been treated more that a client.
Any issue was resolved quickly and professionally with the minimum of fuss.
Its taken less than 12 weeks from agreeing a sale to contract exchange.
Its the professional approach that is clearly a mantra for this company.
This is not the first time I have used David Britton Estates and if in the future there is a need to select an estate agents again then this will be the one.
Many companies promise, but this one delivers...

Thank you for everything.

May 26, 2026
Unprompted review
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Reply from Just Move In

Dear Vlad,

Thank you for taking the time to share such detailed feedback about your experience with David Britton Estates Penrith. Whilst we believe this review may have been intended for another company, we are very pleased to hear you received such professional and efficient service throughout your move.

We appreciate you sharing your experience and wish you all the very best in your new home.

Kind regards,
Danielle

Rated 5 out of 5 stars

A professional and patient agent

The agent was very patient and thorough, helped with setting up utility bills and television/broadband. The whole process took less than half hour 👍

May 26, 2026
Unprompted review
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Reply from Just Move In

Dear David,

Thank you for your kind review. We are so pleased to hear that the process felt smooth, efficient and well organised for you.

It is wonderful to know that the agent’s patience and thorough approach helped make arranging your utilities, television and broadband straightforward, all within such a short space of time. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

I had a phone consultation with Beliate Sarker

I had a phone consultation with
Beliate Sarker who was excellent! Everything was explained to me and anything I had questions on or didn’t understand we went over again with no issues. Great to have peace of mind when moving is already stressful with alot of things to consider. Just move in are helping with alot of my admin so I don’t have to think about it.

May 18, 2026
Unprompted review
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Reply from Just Move In

Dear Kimberley,

Thank you for your thoughtful feedback. We are delighted to hear that Beliate Sarker provided such clear and supportive guidance throughout your phone consultation.

Moving home can certainly feel overwhelming at times, so it is great to know that having support with the admin side of things helped give you some peace of mind. We are especially pleased that Beliate took the time to answer all of your questions and ensure everything was fully understood.

Kind regards,
Danielle

Rated 5 out of 5 stars

Will was really helpful and…

Will was really helpful and knowledgeable

May 22, 2026
Unprompted review
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Reply from Just Move In

Dear Melissa,

Thank you for your lovely review. We are pleased to hear that Will was both helpful and knowledgeable while assisting you with your move.

Providing clear advice and dependable support is something we always strive for, so we truly appreciate your feedback and your time in sharing it with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Spoke with Cameron and was all sorted…

Spoke with Cameron and was all sorted in 20 mins. Fast and easy,very helpful. Recommend service had no complaints at all.5 star

May 21, 2026
Unprompted review
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Reply from Just Move In

Dear Wayne,

Thank you for your great review. We are pleased to hear that Cameron was able to get everything arranged quickly and make the process feel fast and straightforward for you.

It is wonderful to know that you found the service helpful and hassle free from start to finish. We truly appreciate your recommendation and your kind feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Wil was so good with every detail

Wil was so good with every detail! Had a good time talking to him.

May 21, 2026
Unprompted review
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Reply from Just Move In

Dear Nobert,

Thank you for your lovely review. We are delighted to hear that Will provided such detailed and supportive assistance throughout your experience.

It is especially nice to know that the conversation felt both helpful and enjoyable along the way. We appreciate you taking the time to share your feedback with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Thank you Lynn

I had the pleasure of having Lynn help me. I have just gotten my first rental and he made the full process so easy and stress free. I had no clue about the renting process and he was incredibly patient and knowledgeable! Even had a few laughs over the phone. Would highly recommend him!

May 20, 2026
Unprompted review
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Reply from Just Move In

Dear Nadia,

Thank you for your thoughtful feedback. We are so pleased to hear that Lynn helped make your first renting experience feel far less stressful and much easier to navigate.

Taking the time to explain the process clearly and patiently is exactly the support we aim to provide, so it is wonderful to know Lynn made such a positive impression. We are also glad there was room for a few laughs along the way. Your recommendation is greatly appreciated.

Kind regards,
Danielle

Rated 5 out of 5 stars

Lynn was great through the the call…

Lynn was great through the the call talking me through all aspects on the products I was looking to take on and made all clear and understanding. Excellent service

May 20, 2026
Unprompted review
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Reply from Just Move In

Dear Adam,

Thank you for your kind review. We are pleased to hear that Lynn made everything feel clear and easy to understand while talking you through the different products and options available.

Providing supportive and informative guidance is something we always strive for, so it is wonderful to know Lynn helped make the process feel straightforward from start to finish. We truly appreciate your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Big thanks to Will

Big thanks to Will. He is really friendly, and massively helpful. Great costumer experience!

May 20, 2026
Unprompted review
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Reply from Just Move In

Dear Bernardo,

Thank you for your lovely feedback. We are delighted to hear that Will provided such a friendly and helpful experience throughout your move.

It is great to know that Will’s support made such a positive impression and helped everything feel a little easier along the way. We appreciate you taking the time to share your experience with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Top service

Tom made the whole process really simple and explained everything really thoroughly & made it easy to understand the options. Would 100% recommend

May 20, 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Adam,

Thank you for your thoughtful review. We are so pleased to hear that Tom made the whole process feel simple and easy to follow while clearly explaining all of the available options.

Moving home can come with a lot to organise, so it is wonderful to know Tom’s support helped make things more straightforward for you. Your recommendation is greatly appreciated.

Kind regards,
Danielle

Rated 5 out of 5 stars

Tom at OpenRen provided absolutely…

Tom at OpenRen provided absolutely amazing customer care. He was incredibly helpful, patient, and efficient in assisting me with an issue regarding a utility bill. He took the time to explain everything clearly and made what could have been a stressful situation feel simple and manageable.

It’s rare to come across someone so genuinely supportive and professional. Tom went above and beyond to make sure everything was resolved, and I really appreciated his kindness and dedication throughout the process. Excellent service — thank you, Tom!

May 20, 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Ana,

Thank you for your thoughtful and detailed review. We are delighted to hear that the support you received helped make a potentially stressful situation feel much more manageable and straightforward.

It is especially wonderful to know that Tom provided such patient, professional and supportive assistance throughout the process. Taking the time to ensure everything is clearly explained and fully resolved is exactly the level of care we aim to provide, so your kind feedback is greatly appreciated.

Kind regards,
Danielle

Rated 5 out of 5 stars

A beaming Ray

So there I was sat at home, all disabled n that. Feeling completely overwhelmed until out of nowhere, ray burst into my life like his namesake in the dark. Courteous, polite, helpful. Three powerful adjectives to describe this saint. The man has literally solved problems I literally did not even realise I would have. Did I refer for his services? No, but Ray found me. Scary when you think about it so the thought ends there. 10/10 experience would move again.

May 20, 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Ryan,

Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that the support you received helped make things feel far less overwhelming during your move.

It is especially wonderful to know that Ray was able to step in with helpful guidance and support at just the right time. Your kind words certainly gave the team a smile, and we truly appreciate you sharing your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Cameron was very concise and helped us…

Cameron was very concise and helped us with our bills package and gave us different options. He helped us a lot and relieved us from that stressful feeling of sorting out bills.

May 12, 2026
Unprompted review
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Reply from Just Move In

Dear Keeley,

Thank you for your lovely feedback. We are pleased to hear that the process felt clearer and less stressful while arranging your bills package.

It is especially great to know that Cameron provided concise and helpful guidance while talking you through the available options. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Will was very helpful with setting up…

Will was very helpful with setting up our utilities and giving us the information we needed for a smooth move.

May 19, 2026
Unprompted review
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Reply from Just Move In

Dear Ben,

Thank you for your review. We are delighted to hear that the support you received helped make your move feel smoother and more organised.

It is especially wonderful to know that Will was able to assist with setting up your utilities and providing clear information throughout the process. We truly appreciate your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Ray was very helpful in guiding me…

Ray was very helpful in guiding me through the process, answering all my questions and making everything feel super simple.

May 18, 2026
Unprompted review
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Reply from Just Move In

Dear Mrs Barron,

Thank you for your kind review. We are delighted to hear that the process felt simple and easy to navigate with the support you received.

It is especially wonderful to know that Ray was able to guide you through everything clearly and answer your questions along the way. We appreciate you taking the time to share your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Extremely helpful...stress reduced!

I spoke to Will regarding my move, he was a delightful, helpful young man. Nothing appeared too much trouble, and very knowledgeable. With his help the overwhelming pressure of how many bills to sort has been reduced. A great experience. Thankyou!!

May 18, 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Lisa,

Thank you for your thoughtful feedback. We are so pleased to hear that the support you received helped ease some of the pressure that can come with organising a move.

It is especially lovely to know that Will provided such knowledgeable and patient assistance throughout the process. We truly appreciate your kind words and are glad the experience left a positive impression.

Kind regards,
Danielle

Rated 5 out of 5 stars

Will was great

Will was great. Gave clear guidance and was very nice.

May 18, 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Ben,

Thank you for your review. We are pleased to hear that the guidance provided felt clear and helpful throughout your experience.

It is especially great to know that Will made the process straightforward and easy to follow. We appreciate you taking the time to share your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Fantastic service!

Ray was supremely helpful, patient and understanding. Moving is always a very difficult and traumatic process and dealing with Ray to finesse all the complicated details really made a very positive difference. Thank you Ray and team I recommend your services with great pleasure.

May 15, 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Mrs W,

Thank you for your thoughtful review. We are delighted to hear that the support you received helped make such a demanding time feel more manageable and less overwhelming.

It is especially wonderful to know that Ray provided patient and understanding guidance while helping you navigate the details of your move. Your recommendation means a great deal to us and we truly appreciate your kind words.

Kind regards,
Danielle

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