Searched for straight nail clippers but was unable to find anything suitable within a reasonable price range until I came across Just Nails Direct. Straight nail clippers which were not gigantic but o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible experience!! Ordered a bottle of CND shellac and the bottle arrived empty, not a drop in it! And to make matters worse it was a Christmas present for a friend. I have emailed several times... See more
Company replied
Speedy delivery, items were exactly as described and I even received a free cuticle oil with my order which I wasn’t expecting! Thank you so much will definitely be back again!
Company replied
Excellent service couldn't find the discontinued/out of stock nail varnish which is my favourite. Email sent saying it was back in stock so jumped at the chance bought 2! Arrived on time and good pric... See more
Company replied
Company details
Written by the company
Just Nails Direct is a professional nail and beauty supplier based in the UK, offering a wide range of products including gel polishes, nail varnishes, acrylic systems, and tools for both trade professionals and training academies. We pride ourselves on competitive pricing and fast shipping, along with providing free gifts with purchases. We aims to meet the needs of our customers by ensuring quality service and products at reasonable prices.
Contact info
1 Stadium Place, LE4 0JS, Leicester, United Kingdom
- 0116 298 2875
- info@justnailsdirect.com
- justnailsdirect.com
4.2
Great
73 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This color is so hard to find and I’m…
This color is so hard to find and I’m so happy you had it. Shipping was prompt and delivered as promised. The packaging was perfect so it wouldn’t break in transit. I had this product shipped from England to Massachusetts, USA.
December 5, 2023
Reply from JUST NAILS DIRECT
hank you for your wonderful review! We're thrilled to hear that you found the hard-to-find color and that your order arrived promptly and safely. We take great care in packaging to ensure everything arrives in perfect condition. Shipping from England to Massachusetts is no small feat, so we're glad we could make it a smooth experience for you. We appreciate your support and look forward to serving you again!
Advertisement
Reply from JUST NAILS DIRECT
Thank you for your feedback! We're glad to hear you had a positive experience. We appreciate your support!
Perfect transaction
I was very pleased with my recent purchase from Just Nails Direct. Extremely competitive price and prompt delivery.
September 11, 2023
Reply from JUST NAILS DIRECT
Thank you for your feedback! We're glad to hear you had a positive experience. We appreciate your support!
Great company super service
August 29, 2023
Reply from JUST NAILS DIRECT
Thank you for your feedback! We're glad to hear you had a positive experience. We appreciate your support!
Reply from JUST NAILS DIRECT
Thank you for your feedback! We're glad to hear you had a positive experience. We appreciate your support!
Advertisement
Speedy delivery, Highly Recommend.
Speedy delivery. A great price and free postage. I would definitely order from Just Nails again. Highly recommend. Thank you.
August 9, 2023
Reply from JUST NAILS DIRECT
Thank you for your feedback! We're glad to hear you had a positive experience. We appreciate your support!
Very quick service
Very quick service, explained about trade accounts over the phone, definitely will be ordering again from them
August 1, 2023
Reply from JUST NAILS DIRECT
Thank you for your feedback! We're glad to hear you had a positive experience. We appreciate your support!
Reply from JUST NAILS DIRECT
Thank you so much for leaving a 5* review. We hope you enjoy using our products.
Parcel well wrapped to ensure no…
Parcel well wrapped to ensure no breakage of glass.
Quick despatch & delivery.
May 20, 2023
Reply from JUST NAILS DIRECT
Thank you so much for leaving a 5* review. We hope you enjoy using our products.
Advertisement
Wrong colour for the second time
May 11, 2023
Reply from JUST NAILS DIRECT
We only stock the grey colour caps but the polish is the same colour. If you like we can order you a black cap to go with the bottle. Please get in touch with our customer service and we will sort this out for you. Thank you.
Reply from JUST NAILS DIRECT
Thank you so much for leaving a 5* review.
Reply from JUST NAILS DIRECT
Thank you so much for leaving a 5* review.
Excellent service and product
March 13, 2023
Reply from JUST NAILS DIRECT
Thank you so much for leaving a 5* review.
Advertisement
On time good price
March 16, 2023
Reply from JUST NAILS DIRECT
Thank you so much for leaving a 5* review. We hope you enjoy using our products.
I found the shade of nail varnish that…
I found the shade of nail varnish that I wanted on this website at a very competitive price. The varnish and topcoat arrived swiftly and well packed. I am very pleased.
February 1, 2023
Reply from JUST NAILS DIRECT
Thank you so much for leaving a 5* review. We are glad you are pleased with your order.
Terrible experience!
Terrible experience!! Ordered a bottle of CND shellac and the bottle arrived empty, not a drop in it! And to make matters worse it was a Christmas present for a friend. I have emailed several times and sent messages on Instagram, over 2 months later and haven’t heard a word. Do not order from this company as they are scammers!
in response to the reply from Just Nails Direct:
How could you associate the order with my review given that I have not provided my order number in my review? Leads me to believe even further that this company scams people.
December 16, 2022
Unprompted review
Reply from JUST NAILS DIRECT
Hello from Just Nails Direct
There is no order associated with this review. Did you order from our company?
Received the wrong product
February 9, 2023
Reply from JUST NAILS DIRECT
Hello,
We are sorry that you received the wrong item. Can you get in touch with us so that we can help to resolve the issue with your order?
Thank you.
Advertisement
Reply from JUST NAILS DIRECT
Hello Drienie,
We are sorry that you had a poor experience with the delivery from ourselves, however as we informed you in your inquiry, this was the result of the Royal Mail strikes that were happening at the time.
Unfortunately, once the item leaves our warehouse there isn't anything we can do to speed up the delivery in that situation.
Very quickly turned around … great…
Very quickly turned around … great service and quality product
December 19, 2022
Reply from JUST NAILS DIRECT
Thank you so much for your response! We hope you enjoy your order and look forward to seeing you in the future.
i still haven’t received my order.
December 5, 2022
Reply from JUST NAILS DIRECT
We sent you an email to inform you that there was an attempt made to deliver your order, however, no one was in to receive it. Please check your tracking and request a redelivery.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.