Just Natural Reviews 110

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery and the good condition of the products upon arrival. People often highlight the great selection of items available and the ease of ordering through the website. Several consumers also commend the quality of the products and the overall reliability of the company. However, some people were dissatisfied with the service, reporting issues such as damaged packaging, missing items, and problems with delivery. There are also mentions of products arriving in an unusable or compromised state, and some customers experienced difficulties with customer support regarding these issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction with... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise quick delivery, good... See more

Order

People report ambiguous experiences with order. Many customers express significant dissatisfaction, citing... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the reliable, top-quality... See more

Service

Reviewers highlight negative aspects of service. Many consumers express dissatisfaction with the lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly.... See more

Rated 5 out of 5 stars

Great choice on website easy to order and arrived quickly and well wrapped happy to have found this website great choice of products being a coeliac for many years this is heaven.

Rated 5 out of 5 stars

I wanted to buy some compots for my grandchildren who were here on holiday from France, but the only place that used to sell them no longer had any. I ordered online from Just Natural and they deli... See more


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.2

Average

TrustScore 3 out of 5

110 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great products

Great choice on website easy to order and arrived quickly and well wrapped happy to have found this website great choice of products being a coeliac for many years this is heaven.

April 24, 2026
Rated 1 out of 5 stars

Injury from delivery from Just Natural

A six-pack of Biona black beans arrived with the glass jars smashed causing deep cuts in my fingers when I opened the package. Incredibly careless. "Glass" was written by CLF in feint biro in the top corners of the package and is barely visible. I am a semi-professional pianist so you can imagine how upset I was about this. They trade as justnatural.co.uk. They tried to shift the blame onto Evri and Evri told me to contact the supplier. CLF offered me a refund and a paltry 20% off my next order as recompense for the injury, disruption and distress this incident caused me. I accepted the refund but rejected the discount because I felt it was a trivial and insulting offer in light of the injury and otherwise meaningless because I do not want to do business with them. Biona is a great vegan product but buy them elsewhere, do not rely on this negligent company.

April 16, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered 8 days ago and there’s still…

I ordered 8 days ago and there’s still no sign of a delivery, even though it was supposed to be 2/3 days delivery.
It seems to have come to a complete halt on their tracker services, so I emailed just natural this morning but didn’t get a reply or an acknowledgement.
This is my first order with this company and I won’t be ordering again.

March 25, 2026
Rated 1 out of 5 stars

Order missing mulitple items

Order missing mulitple items. Tried to get one thing as gift and made the mistake of adding other things on to the order. Now the gift didn't arrive. Lets see how quickly they can support. Happy to update my review if they can fix the error.

March 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Great Disappointment

I have just received my first order from Just natural and quite disappointed with the products.

Firstly all the products received were a few months away from their expiration date, do 4-5 months away

The Clearspring Seaveg Ginger Seaweed crispies were stale and inedible, there's 5 in a pack which I have binned as I am not eating that!!!

I bought 3 different flavours which has 5 small packs in each pack

I opened a packet and I had to spit it all out and throw it in the bin. I've just wasted my money.

I wish I had checked the reviews before ordering 😕😪 from them. A significant amount of the reviews are negative and if I had seen this prior to me placing an order with Just naturals I wouldn't have.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

My order never turned up don’t bother with them

My order never turned up . When I emailed them they sent a proof of delivery that was clearly not my front door or house the door in the pic was white . When I sent them a picture of me outside my house with a black front door and a goodie street view of my house they refused to refund me .

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

They are not transparent...

They are not transparent about the origin of their products. I would appreciate it if they could add the country of origin for each product.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Stay clear

Ordered goods on 29th December and still waiting for delivery.

The customer helpline keeps saying that it's with the courier and will be with me soon.

I have requested a new delivery or a full refund but was told that cannot happen until the courier reports the items as lost.

Completely unhelpful !!

January 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Damaged delivery, opened food bags and missing items - no response from customer service

I’m honestly disgusted about this order from JustNatural.co.uk.

The parcel arrived in an awful state - rushed/damaged and clearly re-taped. When I opened it, two food bags were open and the contents had spilled into the box. That’s not a “minor issue”. It’s a food-safety problem. I’m not going to eat anything from a damaged box with opened packaging, because I have no idea what’s happened to it.

Then I realised two items **I paid for** were missing as well!!!!

I contacted them on 17 September with photos and a clear explanation. They haven’t even bothered to reply. No apology, no refund, no replacement, just silence.

Completely absolutely and totally unacceptable.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Had a serious of issues

Had a serious of issues, including delays, delivery issues, lack of communication, ignoring comments, and not keeping promises.

When the items arrived there were items missing.

November 24, 2025

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