Just Radiators Reviews 

4,146
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 918 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, finding radiators that perfectly suit their needs and decor. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving promptly and well-packaged. People appreciate the exceptional service and the helpful, knowledgeable staff who provide excellent support from initial inquiry through to delivery, making the entire process smooth and easy. However, some customers also noted occasional issues with missing or incorrect components upon delivery, such as valves or brackets. Additionally, a few people experienced manufacturing defects or found minor aesthetic discrepancies with product parts, though these instances were often resolved efficiently by the company.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, competitive pricing, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, with many describing products as good, solid,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its brilliance and efficiency.... See more

Staff

Consumers find staff to be exceptionally helpful and efficient, with many reviewers praising specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order. Great website. We're delighted with our Aged Brass column radiator. The only slight niggle is the 2 L shaped bracket that hold the radiator to the wall at the top are silver. Which we d... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, amazing range. I had a small query that was answered quickly and effectively over the phone. Painless ordering, my selection indicated the additionals Valves and connect... See more

Company replied

Rated 5 out of 5 stars

Bought a radiator showing in stock but wasn’t actually in stock, received a message offering me the same style but slightly larger and offered me this choice for the same price. Radiator looks good bu... See more

Company replied

Rated 5 out of 5 stars

Always very quick and efficient with supplies. Recently on an order of three radiators, we mislaid a set of hanging brackets on our site. A spare set was dispatched the next day, without any charge or... See more

Company replied


Company details

  1. Radiator Shop
  2. Heating Equipment Supplier
  3. Interior Designer

Written by the company

Just Radiators are an award winning radiator supplier of leading brands. We have 1000’s of radiators to choose from including designer, traditional and cast iron radiators and an extensive range of towel radiators and valves. Free delivery and next day delivery available from many of our stocked products. Shop online or call 01772 346933


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,146)

915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can not recommend highly enough

Honestly can not thank Jax highly enough. Due to a confusion on ordering (at our end) we ordered multiple incorrect heated towel rails.

Jax went absolutely above and beyond to remedy the issue quickly. She tried multiple avenues to resolve the issue when it wasn't simple, always called me to update, and we are now in receipt of the correct towel rails.

Thank you Jax!

June 1, 2026
Unprompted review
Just Radiators logo

Reply from Just Radiators

Hi Donna, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great service well packaged fast…

Great service well packaged fast delivery great radiator highly recommended

May 16, 2026
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Reply from Just Radiators

Hi Andrew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Perfect customised radiator,

Great communications, customised radiator and valves, highly recommend

May 9, 2026
Just Radiators logo

Reply from Just Radiators

Hi Paul, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Looks great not fitted yet

May 9, 2026
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Reply from Just Radiators

Hi Beverley, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Rapid delivery,

Rapid delivery,

May 9, 2026
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Reply from Just Radiators

Hi Matthew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

May 8, 2026
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Reply from Just Radiators

Hi Gillian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Had a tech' question regarding the two…

Had a tech' question regarding the two vertical rad's I wanted to purchase. Just Rad's did not know but gave me the telephone number of the manufacturer who was able to answer my questions. I bought the rad's and they arrived swiftly and well packaged. Highly recommend.

May 15, 2026
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Reply from Just Radiators

Hi Ian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery the radiators were good, I will be ordering for the next ones.

May 13, 2026
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Reply from Just Radiators

Hi Barry, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

Great service

Great service, delivery problem sorted very quickly

May 15, 2026
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Reply from Just Radiators

Hi, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great quality towel rad at a great…

Great quality towel rad at a great price and with very fast delivery. Absolutely spot on.

May 8, 2026
Just Radiators logo

Reply from Just Radiators

Hi Pete, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Good prices

Good prices, quick delivery.

May 13, 2026
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Reply from Just Radiators

Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Excellent website

Excellent website, products, easy to use and order, and super fast delivery
Recommended

May 6, 2026
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Reply from Just Radiators

Hi Ray, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Stunning column radiators received

Stunning column radiators received. Look very high end

May 13, 2026
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Reply from Just Radiators

Hi Chileshe, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 3 out of 5 stars

Dragged heels with refund

Returned radiator due to ordering incorrect size, which was collected at same time as delivery of replacement in correct size.
But took 3 weeks to process refund after my chasing up. For which you had no explanation for delay.

May 27, 2026
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Reply from Just Radiators

Hi Alan, thank you for your review. We sincerely apologise for the delay in processing your refund and understand your frustration.

I tried calling you today to discuss this, but unfortunately couldn't get through. Please call me on 01772 346933 at your earliest convenience, and we'll do everything we can to put this right for you. Thank you. - Cameron, Sales Manager

Rated 5 out of 5 stars

Available same day to collect

Available same day to collect, helpful staff to load in car

May 11, 2026
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Reply from Just Radiators

Hi Mark, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Very goods experience from ordering to…

Very good experience from ordering to get our delivery!! First rate customer service when answering any questions before we submitted our order

May 11, 2026
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Reply from Just Radiators

Hi Michael, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 3 out of 5 stars

Easy to order and very happy with the…

Easy to order and very happy with the radiator itself and with the delivery process. Packaging was awful. Wrapped in plastic with a bit of foam on each corner, which was broken causing the radiator to sit directly on any floor and get scratched. Was kept upside down to the scratches were actually on the top. For a made to order item, perhaps a little more care on packaging to protect it.

May 3, 2026
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Reply from Just Radiators

Hi, we're pleased to hear you're happy with the radiator and delivery process, but we're sorry about the packaging issues. We've never received packaging complaints on this range before, so we'll certainly be looking into this.

A member of our Customer Services team will be in touch shortly. Thank you. - Cameron, Sales Manager

Rated 5 out of 5 stars

Great product

Received goods in good time, great quality item, sorry for the previous incorrect review.

April 27, 2026
Just Radiators logo

Reply from Just Radiators

Hi Peter, thanks for your feedback. Having checked our records, we cannot find any open returns or correspondence relating to your orders with us. As discussed, it appears this review may have been left for us in error.

We appreciate you clarifying this and are pleased to hear you'll be removing the review accordingly. Thank you. - Cameron, Sales Manager

Rated 5 out of 5 stars

Dealt with jade on several occasions…

Dealt with jade on several occasions and excellent customer service and all rads look great

May 8, 2026
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Reply from Just Radiators

Hi Ian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

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