Just Tyres - Buckingham Reviews 

256
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TrustScore 4.5 out of 5

4.4

Unit 4 The Swan Business Centre, Osier Way, MK18 1TB Buckingham, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Last minute rescue, had a huge screw in one rear tyre and both rears were around 2mm, I was travelling quite a distance the next day so booked in same morning for replacements in the afternoon, these... See more

Company replied

Rated 5 out of 5 stars

I ordered online my choice of 2 Dunlop Sports tyres including fitting and chose an appointment time and date. Shortly thereafter, Just Tyres phoned to rearrange the appointment date due to Bank Holi... See more

Rated 5 out of 5 stars

Used Buckingham centre for 2 new tyres. Really friendly and helpful folks there. I ordered one tyre but needed two, he explained why (I wasn’t upsold but genuine discussion around options). They reba... See more

Rated 2 out of 5 stars

Young staff's smoke breaks by the entrance seem far more important than serving waiting customers. Perhaps staff could stagger their smoke breaks and go around the back of the building to smoke. Recep... See more

Company replied


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 4 The Swan Business Centre, Osier Way, MK18 1TB, Buckingham, England, United Kingdom

  • 01280428082

4.4

Excellent

TrustScore 4.5 out of 5

256 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(256)

3,707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely bunch

Lovely bunch, quick and very efficient. Helped me chose the best tyres for my car

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

So easy!

So easy! There is a good choice of tyres on offer and the online booking service allows you to make sure that the tyres you want are ready and waiting for you. The fitters are friendly and knowledgeable too, so it's five stars from me.

December 15, 2021
Rated 1 out of 5 stars

Just Tyres...and even that is asking too much.

My wife attempted to get tyres fitted at Buckingham JustTyres this morning after paying in advance - although she had to book online herself as the fitter refused to match the online JustTyres price while in the actual workshop...

Unfortunately it seems this workshop still lives in the stone age as their hand tools were unable to free off the locking wheel nuts and after questioning this my wife was told "Whoever is responsible for putting them on can take them off" followed by "Either I'll break or the nut will break" - so you're telling me that in 2021 your 'JustTyres' workshop doesn't have an impact driver? and then you have the cheek to get ars*y about it.

Get a grip and do your job. Also, I expect a proper response to this review, rather than some half hearted wet apology that takes no responsibility for the way that your employees speak to people. Total waste of time.

Update 09/12/21: Clearly thinking of a good reply.

Update 09/12/21: As expected a reply that shirks responsibility. If you had an airgun, you could remove them, and then re-tighten them by hand when they are refitted. It's quite simple. As for the way my wife was given an immediate refund, I would have expected no less.

December 8, 2021
Unprompted review
Just Tyres - Buckingham logo

Reply from Just Tyres - Buckingham

Thank you for taking the time to leave a review for our company. We have read your comments and are disappointed to receive a one star review. Having discussed with the team involved I can confirm that it is company policy to only hand tighten/untighten the wheel nuts, this is to ensure that customers never find themselves in the position that you have, where only machinery can be used, which can shear the thread or leave you stranded at the roadside, should you encounter a puncture. I am sorry that you feel our team spoke to you in a way that is not acceptable, it is certainly not our intention to upset any customers and we apologise that you were upset by this, details have been passed onto the the teams manager. Having spoken to the team at the time that your wife was in the centre, we explained that we would organise a refund immediately and this has been actioned. Again apologies that we were unable to fit the tyres to your vehicle and thank you for taking the time to raise your concerns with us.

Rated 4 out of 5 stars

Good prices on budget tyres

Buckingham branch is always the cheapest for budget tyres in the area.
I have always found the staff here friendly and knowledgable.
However quite often there is only one member of staff on site and when that is the case the waiting times are excessive.

October 17, 2021
Rated 1 out of 5 stars

Just tyres buckingham fitted tyre back…

Just tyres buckingham fitted tyre back to front against manufacturers guidelines. contacted E-tyres who I procured the service through who advised to drive the car 60+ miles back to the fitter in Buckingham to, take it off and put it back on the right way, even though tyre has been run backwards against manufacturers advice for 100+ miles - dangerous

October 5, 2021
Unprompted review
Just Tyres - Buckingham logo

Reply from Just Tyres - Buckingham

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it is disappointing to learn of your concerns. Please be assured that this is not our normal level of service and we would like to apologise for any inconvenience caused as a result of this issue. Thank you for taking the time to bring this matter to our attention which we have passed onto the management team at Buckingham.

Rated 5 out of 5 stars

Excellent service

Needed two new tyres before making a long distance trip. Extremely good service from Roger who, despite being on his own and having to juggle phone calls and several deadlines, completed the job as promised on time. Very grateful to him for his excellent service and evident skill.

September 14, 2021
Unprompted review
Rated 4 out of 5 stars

1st class service

1st class service, helpful & pleasant staff. In spite of a timed booking, took a bit longer than I expected - all good though.

August 25, 2021
Rated 2 out of 5 stars

Disappointing waiting time!

Waited well over an hour having booked a times lot. Polite guys but really poor service level waiting that long for one tyre that was already in stock. If I hadn't prepaid I would have driven off! Sadly unlikely to use or recommend!

August 23, 2021
Just Tyres - Buckingham logo

Reply from Just Tyres - Buckingham

Thank you for taking the time to leave a review for our company, we strive to offer a high level of customer satisfaction so it is disappointing to read your comments. We are sorry that you had to wait for your tyre fitting appointment, please accept our apologies for any inconvenience caused as a result. This is not our normal level of service but regrettably, other work can sometimes run over but we would always expect the team to keep you up to date on any waiting times. Thanks for taking the time to bring this matter to our attention and we do really hope that you'll consider using our service again in the future.

Rated 5 out of 5 stars

Great Price Great Service.

Ordered 4 tyres on line for best price. Booked online time slot... When I arrived the tyres were in the depot and they had details of my booking. Got on the job.. I did a bit of shopping and when I returned the car was ready to go.
No problems at all.

August 13, 2021
Rated 5 out of 5 stars

This is all about the staff

This is all about the staff, service is good, price is good but customer service from "Roger"? was exemplary, despite being one staff member down he went above and beyond what could be expected to fit my tyres on time, even postponing his already overdue lunch break. He was polite and professional and deserves to be noted as a true gent.

August 7, 2021

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