Just Vehicle Solutions Reviews 

343
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, polite, and professional, making the entire vehicle collection and drop off process completely stress free. Consumers also deeply appreciate the competitive prices, clear communication, and the smooth, reliable service provided from start to finish during every single vehicle rental. Some reviewers were not happy with the overall communication and reported frustrating issues concerning unexpected vehicle collection visits and unprofessional interactions with the management team. A few people also noted instances where unexpected delays left them without a vehicle and experiencing difficult administrative situations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless, friendly, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Customer service

People report positive experiences with customer service, praising staff members for being exceptionally... See more

Price

Reviewers highlight positive aspects of price, noting that hire rates are extremely reasonable, competitive,... See more

User experience

Customers report extremely positive experiences with user experience, highlighting an overall smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

We had never hired a car before and were slightly anxious about doing so. We need not have worried. We were looked after so kindly and efficiently by Anna and Lee that the whole experience could n... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more

Rated 5 out of 5 stars

Everything about Just Vehicle Solutions is very professional. Lee was very welcoming and explained the process clearly and simply. The vehicle was ideal for the intended purpose and the return check... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

343 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(343)

126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I visited Just Vehicle Solutions enquiring about a short notice hire of a van .
I was met by Anna and Maisie who were preparing two vehicles , they were both very welcolming and cheerful . Anna led me to the customer reception, very clearly and efficiently explained how they operate and were able to provide me with a 24hour hire that day.
The procedure and vehicle Inspection were quick and professional and transferred immediately to your email account.
The Van was super clean .
Brilliant customer Service .
Neil Barnes

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Support During a Difficult Time

I recently had the pleasure of leasing a vehicle from Just Vehicle Solutions, and I cannot recommend them highly enough. During a major life event, their team showed an incredible level of understanding, kindness, and support that went far beyond my expectations.

From the very first interaction, it was clear that customer care is at the heart of their business. They listened to my needs and worked diligently to find the perfect lease option that suited my circumstances. The entire process was smooth, transparent, and hassle-free, which was a huge relief during such a stressful period in my life.

The vehicle itself is fantastic—exactly what I needed, with all the features I hoped for. But what truly sets Just Vehicle Solutions apart is their exceptional customer service. They treated me with genuine compassion and went out of their way to ensure everything was perfect.

Thank you, Just Vehicle Solutions, for your remarkable support and for making a challenging time a bit easier. If you're looking for a company that combines professionalism with a personal touch, look no further. Highly recommended!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

From initial contact through to me returning the vehicle the treatment received was A1. great customer service, great value for money and very clean smart vehicles.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company for short term hire, not just long term hire. I rent a van from them every weekend although they do have a great range of cars as well. I always get a almost new van in superb condition. I'm greeted by really friendly and helpful staff every time and there's space to leave my car over the weekend in a safe and secure location. They are a first class company and a pleasure to work with.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended.

I needed a Luton van at short notice because the arrangements for moving my son to his new home had fallen through. I contacted Just Vehicle Solutions and from the beginning to the end of my 24 hour hire period everything was perfect. Customer service, both on the phone and in person at the reception, was great and if I ever need another hire vehicle this is my 'go to' company. Very competitive price too. Thank you!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, hassle -free car hire

With an urgent need to visit to my elderly mother 130 miles away, Just Vehicle Solutions came to my aid after another local hire company had let me down at the last minute. Maisie was efficient and friendly - clearly someone not inclined to make the process difficult or slow - and the car was clean, very low mileage and suited my needs exactly. The day rate was also lower than I've seen elsewhere. I wouldn't hesitate to contact this company again if/when I need another hire.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I recently had the pleasure of dealing with Jeff at Just Vehicle Solutions as we were due to have a courtesy car delivered through our Direct Line insurance. Poor Jeff kept getting mucked about for want of a better word by Auxillis who DL and it seems other insurers also now use to organise courtesy cars. Unfortunately, Auxillis went elsewhere in the end but I felt I needed to leave a review as to how fantastic Jeff and his team are, they kept us in the loop the whole time, nothing was too much trouble and helped me chase Auxillis for answers as to what was happening and when. I will definitely be keeping their number to hand for my own personal use but also to recommend to fellow Lincs Chamber members when hire cars are needed.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy 2nd time customer

2nd time we've had a short term rental: 2 weeks and 10 days) and delighted by the service from Maisie at Just Vehicle Solutions.
Very pleasant and accomodating, fast, efficient turn around, perfect, modern, low mileage vehicles to suit our needs and simply a pleasure to do business with.
Now our immediate local 'go to' and I wouldn't hesitate to recommend.
Support local .... use this company!!

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service 👍

Fantastic company and very friendly staff, so easy to deal with.
Collected a van and they dropped one off for me the next day, no issues what so ever and the van specs are great.

Thanks Paul
Watkins Electrical Ltd

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. The staff were really helpful. We hired a Luton and a LWB transit and both vans were immaculate. Couldn't recommend enough.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to a human !!!

When trying to book a hire car I wanted to speak to a human rather than a website bot - which ruled the larger national brands. Fortunately when I rang Just Vehicle Solutions my call was answered quickly, professionally and helpfully. Car was squeaky clean and in almost new condition with home delivery and collection an option. Easy.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Very Very helpful

Very Very helpful, listened, asked the right questions and were very transparent. From the first call to the van being delivered, as a last minute request, nothing was too much trouble. We hope that this will be just the beginning of a long relationship for our new business as we grow.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Always a pleasure dealing with the team…

Always a pleasure dealing with the team at just vehicle.

They’re always at the end of the phone searching for deals to keep up with our rising demand in vans, not just any vans either. Top quality vans.

Never any problems, paperwork in order straight away.Fantastic service, and long may it continue.

Thanks, to the just vehicle team 👍🏼.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Never once let me down !!

Just Vehicle solutions have been providing me with vehicles for very nearly 8 years, so long that I cant actually remember how I found them !
Over those years I can honestly say that they have really looked after me as a customer, right from the start.
They sourced me a transit van, at the beginning and as business grew provided a couple more.
The Flexibility of the service they provide meant that when I didn't need all the vans they were able change vehicles and even take back when my requirements changed.
I can honestly say that my experience in dealing with all the staff has been been great, obviously after 8 years you get to know the guys but they have always been the same from the start.
Through my business I will often get Vehicle leasing company's wanting to supply us and offer great deals !!
I have stayed with This firm for all these years for many different reasons, but mainly because in all that time I have constantly had multiple vehicles and they have never once let me down, and for me that is got to be the benchmark for custom confidence.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

What a pleasure ......!!!

What a pleasure it is to find a local company willing to go the extra mile to find me the car I needed for work, when the national company I had been with for 2.5 years could not.
All I was looking for was a medium sized, hybrid car on a long term hire - nothing more, I didn't realise they would be so hard to come by for a National company, so unfortunately I had to look elsewhere - that's when I found JVS - from the prompt response to my initial enquiry regarding availability and price, the team have been a pleasure to deal with - not only did they have a wide range of hybrid vehicles available, I was even asked if I wanted to choose a particular colour!
The whole process has been a smooth, quick transition from end to end, my only failing has been not writing this sooner - too busy out and about in my new car!!
Thank you JVS - a true team of professionals - especially the very cute '4-legged PAWformance Manager' Ovie!!

July 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look