Just Vehicle Solutions Reviews 

336
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, straightforwardness, and hassle-free nature. Many people appreciate the friendly, professional, and helpful staff, with specific individuals often mentioned for their outstanding support and welcoming approach. The customer service is frequently described as exceptional, making interactions pleasant and easy for consumers. Reviewers also find the pricing to be very reasonable and competitive, often noting the absence of hidden charges. The overall user experience is smooth, quick, and well-organized, ensuring a positive journey from start to finish.

What people talk about most

Service

People report positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as brilliant, amazing,... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and reasonable.... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting how easy and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had never hired a car before and were slightly anxious about doing so. We need not have worried. We were looked after so kindly and efficiently by Anna and Lee that the whole experience could n... See more

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

336 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(336)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is a breath of fresh air

This company is a breath of fresh air, it’s like working with family. No unnecessary red tape, no worrying that they are going to look for reasons to charge more, hugely flexible. I can’t point at anything but praise. Anna is my contact there and the person who made my experience what it was!

May 28, 2025
Rated 5 out of 5 stars

Excellent car hire experience

Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice to see as many hire companies will only record marks or scratches if you point them out yourself.

May 15, 2025
Rated 5 out of 5 stars

Great staff

Really friendly staff and always helpful, vehicles are in great condition and would recommend this company to anyone.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Just a easy friendly process

Just a easy friendly process. The pricing and details were accurate and informative after my initial enquiry. After checking other options JVS offered the best deal for my needs. When I came to hire my vehicle and return the vehicle the process and all the staff were friendly and efficient, I would definitely use again if needed

April 25, 2025
Rated 5 out of 5 stars

Outstanding customer service

Great Company.

From many issues with a national branded rent-a-car company, I discovered Just Vehicle Solutions local to me. From the moment I arrived Anna looked after me with awesome customer service. The car was spotless, new and I was demonstrated everything before I drove off!

I had to take the car for an additional day and this wasn't a problem.

On arriving back after my rental the hand over was efficient . If I could give 6 stars I would!

This will become my frequent company for hiring vehicles. GOOD JOB!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience from start to finish. Reasonable prices, good communication and smooth pick up and return. Would use again and recommend.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Last minute booking after being let…

Last minute booking after being let down by one of the larger concerns. Great telephone conversation, clear directions, van ready for us and nicely cleaned. Easy paperwork (virtual). Everything about this experience was positive. From start to finish we have nothing but praise for "Anna" at Newark who looked after us.

November 25, 2024
Unprompted review

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