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Juul Labs, Inc Reviews 

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TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

Horrifying customer service

Juul Canada Online was an incredulous and infuriating experience.

Condescending customer service rep Jherome d had an intensely sarcastic and passive-aggressive tone when I signed up and made a first purchase, had to cancel immediately and edit the purchase to apply the first-purchase promotion provided upon sign-up.

Jherome sanctimoniously mansplains that because I cancelled the first purchase, it is technically a first purchase made therefore he will not apply the promotion.

Reached out half a dozen times to data privacy and customer service to request for deletion of my data. They dragged it out several months to respond and follow-through. Absolute horrid experience I’ve ever had with any customer service in any industry.

May 18, 2020
Unprompted review

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