I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of h... See more
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Review summary
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Reviews shaping this summary
I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I w... See more
Company replied
Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately... See more
Company replied
Site is very easy to navigate and easy to complete a purchase. Unfortunately I’m returning an item I purchased, but ordered but ordered another.
Company details
Written by the company
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Contact info
United States
- juvabun.com
4.4
Excellent
312 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fine quality and worth the money. Exceptional Customer Service!
I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I was persistent and eventually got someone to help me. They took care of my issues, were kind, courteous, apologetic and sincere. I am going to try to get the correct color for my hair and look forward to wearing it daily as I work in an office setting and having an easy and quick way to make my hairstyle look like it took a long time to put together, is something I'm looking forward to.
July 29, 2025
Unprompted review
Reply from Juvabun
Thank you so much for your kind and thoughtful review! We're so glad to hear that you were impressed with the quality of the items and that our team was able to assist you in finding a solution.
We truly appreciate your patience and persistence — and we’re happy we could turn things around and help you feel confident about trying a new shade. We’re excited for you to find the perfect match and can’t wait for you to enjoy the ease and style JuvaBun brings to your daily routine!
If you ever need more help with color matching or styling tips, we’re just a message away. 💛
Warmly,
The JuvaBun Team
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I would give zero stars if that were an option
I would give zero stars if that were an option. I've paid in full and still haven’t received my order, and every attempt to get help has been met with silence or completely useless responses. This has been incredibly frustrating and unacceptable.
July 8, 2025
Unprompted review
Reply from Juvabun
Hi Lori,
We sincerely apologize for the inconvenience you’ve experienced. This is definitely not the experience we want any of our customers to have. I understand how frustrating it is to have your order delayed and to feel unheard when reaching out for support.
Please allow us to make this right. Kindly send us your order number or any reference details via info@juvabun.com, and we will prioritize checking and resolving this issue for you as quickly as possible.
We truly value your patience and are committed to making things right.
Thank you,
JUVABUN
I love Juvabun products
I love Juvabun products! I’ve used them for years and can’t imagine life without them. I have thin, fine hair so any styling is useless. 30 second hairstyle is perfect for me!
July 6, 2025
Unprompted review
Reply from Juvabun
Hi Kristi,
Thank you so much for your amazing feedback! 💕 We're so happy to hear that Juvabun has made styling easier and more fun for you. It’s wonderful to know our products make a difference, especially for fine hair like yours.
Your support over the years means the world to us! If you ever want to share photos of your favorite Juvabun looks, we’d love to see them. 💫
Thanks again for being part of the Juvabun family! 🫶
Great products
Great products , you’ll get loads of compliments
Staff is very helpful with any issues you may have from picking the right color and getting the right piece for you
Start looking even more fabulous
July 2, 2025
Unprompted review
Reply from Juvabun
Hi Eileen,
Thank you so much for your lovely feedback! 💖 We’re thrilled to hear you’re happy with our products and service. It makes us so happy knowing you’re feeling fabulous and getting those well-deserved compliments! 🙌
Our team is always here to help you look and feel your best, so never hesitate to reach out. Thanks for being part of the Juvabun family! 💫
— Renee
Juvabun Team
Customer service…
Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately and my package was delivered within a few days. I am impressed with my purchase. The color (light grey) matches perfectly!! Looks like human hair. Many complements. Great company to do business with.
June 25, 2025
Unprompted review
Reply from Juvabun
Hi Julia,
Thank you so much for sharing your experience! We’re so glad everything was resolved quickly and that you’re happy with your order. 😊 It’s great to hear the color was a perfect match and you’re loving the look — those compliments are well-deserved!
We truly appreciate your patience and understanding, and we’re always here if you need anything in the future. Thanks again for choosing us! 💖
— Renee
Juvabun Team
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Phenomenal match!
I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of hair is wound around the ponytail to hide the top material holding the pony together. Absolutely beautiful!
June 13, 2025
Unprompted review
Still waiting!!!
I have ordered from Juvabun for years and have been extremely happy with their product. But currently I am beyond frustrated! I have called...emailed...tried their chat method...NO RESPONSE!! I have 2 orders that have not been fullfilled.
May 3, 2025
Unprompted review
Reply from Juvabun
We’re truly sorry to hear about your recent experience, and we completely understand your frustration. This definitely does not reflect the level of service we are committed to providing.
We’d love the chance to make this right for you. Kindly send us a private message with your order numbers or email address so we can personally look into this and provide you with a quick update.
Thank you for bringing this to our attention — we genuinely appreciate your loyalty over the years, and we’ll do everything we can to resolve this promptly.
red hair match
I have red hair and find it very difficult to find pieces that match. The one I got from juvabun almost matches perfectly. I have ordered 2 more and hope they match as well.
May 10, 2025
Unprompted review
Reply from Juvabun
Hi Jan,
Thank you so much for your kind feedback! We're thrilled to hear that you found a piece that almost perfectly matches your red hair — we know how tricky that can be! 😊
Fingers crossed the next two are just as perfect 🤞 If you ever need help with color matching in the future, feel free to reach out — we’re always happy to assist.
We truly appreciate your support! 💖
If there was a minus star
If there was a minus star, I would give it. I have called, emailed, and sent in on the message link, the past week. I am now up to 15 times and still zero response. The Worst Customer Service Ever. My last order was wrong, and gave up and ate the cost. Stupid me, thought I would try again and ordered 4. The order was the wrong color. I am so frustrated, I was going to exchange, but now just want my money back and I will NEVER order again. They print easy returns or money back. This is a joke. Terrible, Horrible, customer service. This place is nothing more than a scam. Please do not order from this place. You will be SORRY!
May 7, 2025
Unprompted review
Reply from Juvabun
Hi Jana,
We’re truly sorry to hear about your experience and the frustration it has caused. This is absolutely not the level of service we aim to provide, and we apologize for the lack of response you've encountered.
We understand how upsetting it is to receive an incorrect order and feel ignored when trying to resolve it. We take your feedback seriously and would like the opportunity to make things right. Please email us directly at info@juvabun.com with your order number and the details of your concern, and we’ll prioritize your case immediately.
We know we’ve let you down, and we appreciate you bringing this to our attention. While we can’t undo the inconvenience, we are committed to improving our service and your experience with us.
Sincerely,
Renee | Team Manager
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Oh my gosh, CUSTOMER SERVICE NIGHTMARE!
Oh my gosh. It has been an unbelievable nightmare. The worst customer service and return policy. I had to pay a total of $40 of my own money to return products that have never been refunded back to my credit card. One order for $79 and two for $24. I've disputed the charges but they still haven't submitted to my bank. I am ready to report them to a government agency for fraud unless I am refunded. Horrible, horrible, nightmare experience. I can't get anyone to respond to me.
April 29, 2025
Unprompted review
Reply from Juvabun
We’re truly sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we aim to provide. We understand how concerning it is to wait on refunds and feel unheard — and we sincerely apologize for any delay in communication.
Please email us directly at info@juvabun.com with your order numbers and return tracking details so we can immediately look into the status of your refunds and get this resolved for you.
Your satisfaction matters to us, and we are committed to making this right.
Sincerely,
The JuvaBun Team
The worst customer service ever!
I ordered 4 buns in medium brown. Each one is al different color, especially one is a light brown. I tried for well over a month to get a refund or exchange. They asked for pictures which I sent and still no answer. I’ve emailed at least a dozen times and still no response.
They definitely do not have the customer service or return/exchange policy that they claim to have.
I did email them and said, I will be writing a review and it won’t be good if I don’t get resolution so buyer beware!
April 3, 2025
Unprompted review
Reply from Juvabun
We’re very sorry to hear about your experience and the frustration you’ve faced — this is not the level of service we aim to provide. We completely understand how disappointing it is to receive items that don't match in color and then feel unheard when trying to get help.
Please accept our sincerest apologies for the delay in communication. If you could kindly resend your email to info@juvabun.com with the subject line “Trustpilot Follow-Up – [Your Name]”, we will prioritize your case and ensure a prompt resolution.
We genuinely want to make this right and regain your trust.
Sincerely,
The JuvaBun Team
Reply from Juvabun
Thank you so much for the kind words! 😊 We're thrilled to hear you’re loving how easy it is to use — and that you think it’s cute too! We appreciate your support and hope you continue to enjoy your JuvaBun.
Much love,
The JuvaBun Team 💕
The hair quality is great as well as…
The hair quality is great as well as the elastic. I have very thin hair but it gripped well
April 22, 2025
Unprompted review
Reply from Juvabun
Thank you so much for your lovely feedback! 💕 We’re so happy to hear that the quality and grip worked well for your thin hair — that means a lot to us. We’re glad JuvaBun could give you both style and comfort!
With appreciation,
The JuvaBun Team ✨
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Easy to return and exchange! Great quality!
Well first I ordered too dark brown and it didn’t match my color. I contacted JuvaBun and told them the hair clip was great quality it was just too dark. They explained how to send back and I got a full refund! I then ordered light brown and it matches exactly to my hair! I love it! Will definitely recommend to all my friends and will order more in the future! Very happy customer!
April 3, 2025
Unprompted review
Reply from Juvabun
Thank you so much for your kind words and for sharing your experience! We're so glad we could help with the color exchange and that you found the perfect match in Light Brown 🤎 It means the world to us that you’re happy with your JuvaBun and plan to recommend us — we can’t wait to serve you again!
With gratitude,
The JuvaBun Team 💕
Perfect blend and quality!
I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how well it blends. Even my stylist is a little threatened—one less weekly salon visit!"
April 14, 2025
Unprompted review
Reply from Juvabun
We absolutely loved reading your review! 🥰 We're so glad the Salt and Pepper clip-in ponytail is giving you that extra boost of confidence while beautifully blending with your natural grays — compliments well deserved! And hey, if your stylist’s feeling a little threatened, we’ll take that as a win 😉 Thank you for sharing the love and for being part of the JuvaBun family!
With love,
The JuvaBun Team 💕
Quick and professional
I accidentally somehow received a black beachwaves clip. It was beautiful except my hair is blonde! The ladies at Juvabun responded in a very timely manner, gave me the exact directions on how to exchange. I received my blonde ponytail clip very quickly and love it! I highly recommend Juvabun. I'll continue to be a customer!
April 4, 2025
Unprompted review
Reply from Juvabun
Thank you so much for your kind words! We're thrilled to hear that you loved the product and that our team was able to assist you quickly with the exchange. It means a lot to us that you took the time to share your experience.
We're so happy you're enjoying your blonde Beachwaves Ponytail Clip—it’s a gorgeous choice! 😊 Your satisfaction is our top priority, and we're grateful for your continued support.
If you ever need anything or have any questions in the future, feel free to reach out. We're always here to help!
Truly amazing! Makes me feel so beautiful!
This product is truly real and beautiful. Use of ease, quality, and how it makes me feel are amazing. I have purchased from them several times, and just placed another.
April 6, 2025
Unprompted review
Reply from Juvabun
Wow—thank you so much for the lovely feedback! 💕 We're absolutely thrilled to hear how much you love your Juvabun products and that they make you feel amazing. That’s exactly what we aim for!
It means the world to us that you've shopped with us several times and just placed another order—your continued support truly makes our day. If there's ever anything you need, we're just a message away!
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Excellent purchase I love it so much
Excellent purchase I love it so much! I feel so much better about myself now.
April 1, 2025
Unprompted review
Reply from Juvabun
Thank you so much for your sweet message! 💖 We're beyond happy to hear that you love your purchase and that it’s made you feel even better about yourself—that’s what Juvabun is all about! 💫
You deserve to feel confident and beautiful every day, and we're so grateful to be a part of that journey with you. If there's anything we can do for you, we're always here!
Was pleasantly surprised with Java…
Was pleasantly surprised with Java small messy bun. The product is perfect size, color match is excellent & arrived quickly. I highly recommend this product.
April 2, 2025
Unprompted review
Reply from Juvabun
Thank you so much for your wonderful feedback! 😊 We're so glad to hear that you were pleasantly surprised by your Small Messy Bun and that the size, color match, and shipping all met your expectations.
It’s always our goal to provide products that make you feel confident and happy, and your recommendation truly means a lot to us. We appreciate your support and can’t wait to serve you again soon!
Amazing customer service
Amazing customer service! They respond right away and help resolve the issue. I picked the wrong color. They helped me pick the correct color and they provided the correct color, free of charge. (I paid shipping... but that was not a big deal as I got to keep the wrong bun I ordered). The actual messy bun looks like real hair.
March 28, 2025
Unprompted review
Reply from Juvabun
Thank you Shannon. :)
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