JYY LONDON Reviews 

Ordered 2 bags with 3 items got 1 bag with 2 items emailed customer services and no reply. Shocking service

Ordered 3 Xmas presents 17th December. Arrived 7th January. Missing 2 items and no free gift. Just a pair of brown trousers. No replies to emails. Awful. Never had a problem before but nieces with no gifts and a substandard piece of clothing. Really disappointed

Ordered the lucky dip bag as when advertised it looked like you got three items one came which was leggings which I wouldn't pay 2 quid for let alone 15 pounds

Quality absolutely rubbish sizing is way way way off

Delivery was too long, and items cheaply made

Sizing is awful

Advert was misleading
Do not buy the £10 bags

Thankfully my CC has refunded! I will never buy from them again and this is a shame as historically never had any problems until November 2025. Leave JYY well alone, they are still trading and yet no response to emails other than automatic.
Stay away xx

Bought a goodie bag and contents not worth the money have binned them

Waiting over three weeks for delivery, on a £10 Lucky dip bag, £5 postage for a pair of leggings which were faulty with a big hole in the crutch - very disappointing but not shocked considering the other diabolical reviews - stay clear

Paid for two lucky dip bags because the advert by showed some real good bags but unfortunately I received 1 pair of cheap quality trousers only, in one package and a pair of track bottoms in the other very disappointed I wouldn't have paid £1 for either items.

I got 2 mystery bundles only recived 1 item for each order so not a bundlre. 1 item was a woollen hat not worth £10 . What a waste of money. The other was leggings they asked for my size and i gave my correct size. when i open the bag the leggings they wouldnt even go half way up my leg. And now been told i cant get a refund . Please dont waste your money.

I placed an order on 28th November and still haven't received it. I have been given a tracking number with Yodel that doesn't exist. I must have sent 10 emails and not had one single reply! Absolutely shocking customer service!

Item has turned up all stitching undone and it’s non refundable , first and last time shopping here

I've just received my order, I ordered a mystery bag worth £15. There is one pair of cheaply made material trousers hardly a mystery bundle such a disappointment.

No updates on my order or delivery at all. Placed order on the 16th Dec, delivery said 3-5 days. Its now 4th Jan and still no updates or delivery. Contacted JYY, with no reply. No idea if this parcel will ever arrive, but I won't be ordering from here again.

Ordered some leggings on 12th December. They haven't arrived. I've emailed twice and no response. Horrendously bad customer service. I just want my money back at this point.

Ordered lucky dip bags on 25/12/25 and still not arrived it's now 1/1/26 messaged customer service 9 times just to get automated response this company is a joke I understand it was Christmas but they should have arrived by now it says dispatch 3 to 5 working days think they must be iliterate or just plane ignorant please don't purchase from them

I would give zero if I could. I placed an order in November and still nothing. I’ve emailed them 6 times and all you get is an automated response that they’ll get back to you, I’m still waiting!!!!!! Why celebrities promote this company is beyond me. I can’t even see how to get a refund. Disgusting 😡 update. They were quick to respond to this review but not to my many emails. Funny that! Still not received anything.