JYY LONDON Reviews 

I ordered surprise bags back in December 2025 despite several emails (with no reply) still the order did not turn up and no explanation as to why

I tried once more to get my order and suddenly I got a tracking number which doesn’t work and weeks later still no order

In good faith I paid for the lucky bags plus postage there is no excuse these days for the shoddy service given by this company and even worse the lack of customer service and communication

I am now going down the legal route as I asked for a full refund as the parcel had not turned up (with still no reply to my emails)

I’m extremely disappointed and upset and judging by the lack of good reviews I feel I am not the only person who has received such a bad service

Ordered January 9th x2 winter mystery x2 scented boxes x1 bath bomb box and not received!! Have sent several emails just had an automated response every time!! Hard work!! Very disappointed it says when u order delivery in 3-5 joke!!

AVOID THIS COMPANY!!!!!

One star is one too much for these scammers, they do not reply despite their 1-2 day timescale they give you and no good received till date.

There is no preorder it’s a delay tactic and the fact the so called celebrities endorse this is a sham and they need to be held accountable.

Still not received my order!!2 weeks later!! emailed 3 times and heard nothing back!!money gone from my account but no goods!!!appalling
Service .....

Ordered on 4th Jan, still nothing. Have ordered previously and got rubbish, but wanted to give them one last chance. Funny how they can reply to positive reviews on here! But no comments to the others

DO NOT USE! Absolutely poor service! I’ve paid for my order and not received it! No update email! NOTHING! Absolutely waste of money, no way of getting a response or refund.

I made an order for 4 boxing day surprise bags 2 size 12 2 size 6 2 and a half weeks ago and I still haven't received them its now the 18th January not even been sent a tracking number you can only email them which I get no correspondence back absolutely disgusting customer service as they don't reply back scammers they take your money and don't send you the goods so I recommend this company stay away

Misleading advert. Cheaply made, badly sized joggers received. They look like they’d cost £5 off a market stall. Reading other reviews I’m obviously not the only person to be disappointed. Item went straight in the bin

0 stars if possible DO NOT BUY FROM HERE YOU WONT RECIEVE YOUR ORDER!!!! Had to jump through hoops with my bank, they do not reply to emails and they provide you with fake tracking information. scam scam scam. I wish I read the reviews before buying.

completely mis sold your £10 surprise bag. I received 1 pair of trousers that I would never spend £10 on and was expecting more than one item as she showed when promoting your company. Complete con gutted I took a chance.

The item received was nothing like the advertised products extremely dissappointed will not be using this firm in the future

£15 On 1 pair of leggings tjat look like something Rupert the bear would wear☹️

Was told it was a lucky dip bag with 3 items in but when it arrived it only had one item in, that wasn't anything like the advertisement. Total waste of money and now I have a pair of tacky trousers I won't ever wear.

Sent me the wrong size . I purchased a £10 lucky dip bag, supposed to have 3 items but only got one pair of way too big size I'm a medium they sent XL. Awful black lycra cargo trousers. Tried contacting them, but no answer.
Never again.

Hi I ordered two £10 mystery for my daughter and granddaughter,one size 20 and one size 24 ,they both dress very moderd ,I was really disappointed ,received what looked like PJs bottoms ,definitely wouldn't recommend very disappointed

Terrible service! Communication appalling!
My first & last time ever purchasing from this company! Made a purchase and 19 days later it finally arrived but was incomplete. I’m not wasting my time trying to contact them again as they haven’t responded to any of my other emails/messages *** AVOID ***

Misleading. Item was cheap, nasty and way too big. Asked for UK size 6 - they send s/m skinny cargos in cream with enough Lycra in them to get the whole family in. Lesson learned 😂😂😂.Please don't waste your hard earned money 🙄.

Poor quality and not worth the money

Ordered 2 bags with 3 items got 1 bag with 2 items emailed customer services and no reply. Shocking service