K-Ramen Reviews 

864
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The online shop experience and delivery time were both great. The product prices are decent and the selection is unmatched, I haven't seen any other EU supplier offer this level of variety. They... See more

Rated 5 out of 5 stars

Absolutely perfect and friendly seller. Even sent me a discount coupon code, so i can get 10% off my next order. I ordered from Denmark, and the location of the webshop is in Holland(Nethe... See more

Rated 5 out of 5 stars

Great selection at good prices, awesome customer service. I had forgotten to add an item to my cart and emailed them to have it added, which was no problem. Also the order arrived after less than thre... See more

Rated 3 out of 5 stars

Really great delivery time! but the sauce I ordered was going to expire the following month that I ordered it so I’d rather have a product that lasts longer especially, if you’re someone who doesn’t u... See more

Company details

  1. Asian Grocery Store

Written by the company

K-Ramen | Love for Noodles, Europe's Biggest Assortment of the Best Asian Noodles, Ramen, Snacks & Drinks. From South-Korea to Japan, from Indonesia to Thailand, at our place you can try them all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

864 reviews

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4.5

All reviews

(864)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Good

Excellent. Delivery was fast(I ordered to Europe). The bottles were packed very securely and everything was present and intact.

August 10, 2024
Rated 1 out of 5 stars

Missing

Hello, normally ive had the best setvice from you. No complaint at all.
However my most recent order appears to have 4 packets of noodles missing.
I took photos and emailed ypu but have still not had a replt.
Please contact me asap
Thank you

August 5, 2024
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Rated 1 out of 5 stars

90% expired for more than a year

Fast shipping
But once goods arrived everything had expired for a year already
The Gochugaru powder is actually cayenne pepper so not the same.
The alcohol i ordered was expired since 2003 (we are currently 2024).
Im at a loss why this company still exists, very sad to see expensive ingredients being overpriced and then sent expired.

July 23, 2024
Unprompted review
K-Ramen logo

Reply from K-Ramen

Thank you for your feedback. We’d like to address your concerns directly:

Expired Products: The items you purchased are from our BBD-Section(Best Before Date), the bbd cooking bag. These products are past their best before date but are still safe to consume. This was noted on the product page, and we have now made this even more prominent to avoid any confusion.

Alcohol Expiry Date: The date on the alcohol you received is the manufacture date, not an expiration date. In many parts of the world, including Asia, alcohol products do not have expiration dates. However, in the Netherlands, all products must display an expiration date. This can lead to misunderstandings, but rest assured, the alcohol is safe to consume. Out of goodwill, my colleague has already issued you a refund for the alcohol you ordered before noticing your 1-star review about this.

Gochugaru Powder: We apologize for any confusion regarding the Gochugaru powder. "Gochu" means pepper and "garu" means powder. We have added an information page on our website to clarify this for all customers.

https://k-ramen.eu/blogs/just-noodle-info/gochugaru-korean-pepper

Pricing Concerns: We strive to offer competitive prices for high-quality ingredients. We understand that you may feel our products are overpriced. We work hard to ensure our pricing reflects the quality and authenticity of what we offer.

We understand that if our products and service do not meet your expectations, you have every right to complain. However, we kindly ask that you ensure the information you provide is accurate. This helps us improve and provide better service to all our customers.

If you have any further concerns or questions, please contact our customer service team directly.

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Rated 5 out of 5 stars

1- Workers’ dealings with customers/ 2. Formality, credibility and kindness

First, let's talk about how they treated me.
They were very practical and kind to me, from the first order to the end.
Not to mention the quality of the order as well. I was happy with my order. It was as I had imagined or more.
What I did not expect was that there was a gift: snacks to eat with noodles، and chopsticks too.
I want to thank you very much for your effort and kindness.

July 3, 2024

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