Ka'Chava Reviews 

194
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, most reviewers were unhappy with their experience overall. Many buyers expressed deep frustration regarding unhelpful customer service representatives, poor communication, and extremely high prices for single bags of protein powder. Purchasers frequently encountered troublesome delivery delays alongside unexpected automated subscription charges. Furthermore, several individuals noted poor product quality, including unpleasant chalky tastes and defective packaging seals. Though some customers experienced issues, a small group of reviewers were happy with the delicious flavors and convenient meal options. Other consumers additionally appreciated the helpful nutritional benefits, everyday convenience, and steady energy levels experienced during busy weeks.

What people talk about most

Quality

Reviewers mention mixed feedback about quality, with several consumers praising the rich texture, natural... See more

Order

Customers consistently note mixed experiences with order processes, as many reviewers highlight easy ordering... See more

Customer service

Clients share negative opinions on customer service, highlighting that representatives are unhelpful,... See more

Price

Users describe negative interactions with price, noting that the items are way too expensive, overpriced, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered one bag of chai protein, and one bag of strawberry protein. When attempting to open both bags, the tabs ripped off. I cut off the top carefully above the bag, zipper, and upon opening, the z... See more

Company replied

Rated 2 out of 5 stars

After the Consumer Reports came out indicating that plant proteins have a high concentration of lead, I reached out to Kachava to ask them for a toxicology report, the levels of lead in their pr... See more

Rated 1 out of 5 stars

I was a customer since 2022, my last order took over two weeks to be delivered. $~70 something dollars for a single bag of protein powder to take two weeks is such a sad joke. Their customer serv... See more

Rated 1 out of 5 stars

I had high hopes for the Coconut Acai flavor after reading positive reviews, but unfortunately, it tastes like chalk; completely undrinkable. When I contacted customer service about an exchange, I was... See more


Company details

  1. Fitness and Nutrition Service
  2. also in
  3. Health Food Store
  4. Vitamin and Supplements Store

Written by the company

Ka’Chava is an all-in-one shake to simplify your daily nutrition. It’s packed with protein, fiber, greens, superfoods, vitamins, minerals, probiotics, omegas, adaptogens and more, designed to fill nutrient gaps, support energy, focus, digestion, gut health, muscle strength and recovery, and control cravings. Ka’Chava is more than just a protein shake, a meal replacement, or a greens/superfood powder: it’s the best of all of them. While other products provide a single nutrient or incomplete blends, Ka’Chava takes a holistic approach, providing whole body nutrition in every serving. We believe that the best nutrition comes from whole foods, not nutrients taken in isolation. By providing your macronutrients together with micronutrients, you get better absorption and effectiveness due to the synergy of how each ingredient works together. Ka’Chava simplifies your life by combining everything in one shake, rather than needing to piece together your nutrition from multiple products. If you want the ease and convenience of having Ka’Chava sent to your door every month, subscribe to your favorite flavors at kachava.com.

Our Love-It Guarantee

Try any Ka’Chava product for 30 days. If you don’t love it, we’ll issue store credit to your account so you can try something else you may enjoy more!


Contact info

3.0

Average

TrustScore 3 out of 5

194 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(194)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

I did not receive my order last month

I did not receive my order last month. I called customer service and gave them 2 addresses..first, to my post office box for USPS (which is how you have always shipped and secondly, my street address for ground, door to door. You reshipped my order and I didn’t receive it either. I love your product but something has happened with your shipping and I am not receiving my auto ships. Help! Linda Jamison, Liberty, TX. 77575. 936-334-5813

September 15, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Hi! Thank you so much for your feedback. We are very sorry to hear you have had issues receiving your order. This is not the experience we want you to have, and we would be happy to help further. To better assist you with your order, a Customer Support team member will reach out via email.

Rated 2 out of 5 stars

Bag is not resealable

I ordered one bag of chai protein, and one bag of strawberry protein. When attempting to open both bags, the tabs ripped off. I cut off the top carefully above the bag, zipper, and upon opening, the zippers do not work. It appears there is a default with the bag manufacturing process, and one side of the zipper is not attached to the bag. Because of this, I have to use a rubber band around the bag to close it and it is not fully sealable.

October 10, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Hello! Thank you for your feedback regarding your experience opening the Ka'Chava bag. We sincerely apologize for any frustration this may have caused. Here’s a helpful tip: with the back of the bag facing you, use your fingertips to lift the pull tab. Once it is lifted, you’ll notice a small opening where the tab was. Firmly grip the tab at that opening and pull it to the right to reveal the zipper and open the bag. This method will provide you with the best leverage for a clean tear. If you need any further assistance with your order, please feel free to contact Customer Support!

Rated 5 out of 5 stars

We love kachava

We love kachava. It feels good in the body!

October 11, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

So happy to hear you are loving your Ka'Chava experience!

Rated 5 out of 5 stars

The protein tastes great love the…

The protein tastes great love the flavors I have tested all of them and they all taste good. I am on a gpl 1 and this keeps me strong and feeling good

October 9, 2026
Unprompted review
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Reply from Ka'Chava

Thank you so much for your feedback. We're happy to support you on your wellness journey!

Rated 5 out of 5 stars

I love it

I love it! Lots of protein and lots of fiber to help aid in digestion and elimination.

October 9, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Thank you for your feedback! We're happy to hear that Ka'Chava can support your protein, fiber, and digestion goals.

Rated 3 out of 5 stars

Tried the vanilla and chai flavors

I tried the vanilla and chai flavors. It didnt blend as well as I would have liked in my shaker bottle. Texture was grainy and didn't like how it sat in my throat after taking a drink. It is on the pricey side but has a lot of different nutrients.

October 1, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Hi! Thank you for your feedback on our Vanilla and Chai flavors. We're sorry to hear that you found the shaker bottle unsuitable for blending your shake. We would like to offer some tips to help you enhance your Ka'Chava experience.

Unlike some protein powders, it’s essential to use the right amount of liquid, as Ka'Chava servings are larger than most shakes. Aim for 12 to 14 ounces of liquid to avoid a chalky consistency.

For the best results, use cold water! If you prefer a thicker, frothier shake, blend it with ice. For a creamier texture, consider using non-dairy milk instead of water.

Following these tips can help you achieve a balanced flavor and smooth texture.

Rated 3 out of 5 stars

too many bags sent.

I ran out of protein powder earlier than my subscription came. I ordered 2 large bags of K'chava, and then after I received them, I received a 3rd bag which must have been on the subscription . Now I have 3 bags and have discovered that going without the protein powder, I was feeling less sleepy. so now I have 3 bags and have suspended my use of it! I wish you had not sent the subscribed bag the same week I ordered 2.

September 24, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Hello! Thank you for sharing your experience with our subscription service. We apologize for any inconvenience. Please note that off-cycle orders do not impact subscription orders unless the subscription order is manually updated to postpone it. If you need further assistance with your account, please feel free to contact our Ka'Chava Customer Support Team.

Rated 1 out of 5 stars

Taste and texture not up to snuff for our taste

Tried Ka’chava vanilla shakes after our usual product (Isagenix) changed their formulation. Could not get past the taste. Ended up not using it after two tries. We do protein shakes every morning. It looks like our old formulation from Isagenix is going to make a comeback. Sorry, but the flavor and texture was a no for us.

Reply to KaChava’s reply: we tried all those tips and none of them worked for us.

September 23, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Hi! Thank you for your feedback regarding the taste and texture. Since everyone's taste preferences are unique, I wanted to provide some tips to help you get the most out of your Ka'Chava experience.

Unlike some protein powders, it's important to use the right amount of liquid because Ka'Chava servings are larger than most shakes. Aim for 12 to 14 ounces of liquid to avoid a chalky consistency.

For the best results, use cold water! If you prefer a thicker, frothier shake, blend it with ice. For a creamier texture, consider using non-dairy milk instead of water.

These tips can help balance out flavor and smooth texture.

Rated 3 out of 5 stars

Good tasting but not for me

Like that you can blend with water and it tastes very good, (although I find myself adding ice and piece of frozen banana to thicken it a bit) However, it appears that all of the vitamins and adaptogens and goodies that are added are a bit too much for me, as I find it makes me dizzy after consuming on an empty stomach. I will not return the 2 packs that I purchased, but will cancel subscription, as doesn't seem to be for me.

October 5, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Hello! Thank you so much for your review; your feedback is important to us. Quick note: each 2-scoop serving of Ka'Chava contains 240 calories—enough for a small meal or a more substantial snack. Depending on individual needs and the time of day you are taking your K'chava Shake, it can pair perfectly with other food items to create a fuller, more satisfying, and nutritious meal. Alternatively, you can use our shakes as a snack between meals to help keep your energy up!

Rated 5 out of 5 stars

Love the product and ease of ordering!

Love the product and ease of ordering!

October 4, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Thank you so much! We're thrilled you love Ka'Chava and that ordering has been easy. We're grateful to have you as part of our community.

Rated 3 out of 5 stars

Love your shakes

Love your shakes, not a fan of the cinnamon French toast .. the maple flavor is so strong I have to add a whole tsp of cinnamon to each serving to tone it down. I will not be ordering this again. Should have stayed with vanilla so I can add the flavors I want

October 2, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

We appreciate you sharing this! Flavor is so personal & Vanilla is a great choice. We're happy to help swap your subscription flavor anytime. Thanks for being part of our tribe.

Rated 5 out of 5 stars

I’ve enjoyed my first order of…

I’ve enjoyed my first order of Ka’Chava. I got the chocolate mint and the strawberry. They both taste very good and I don’t find that they are too chalky. I like the strawberry the most. I have also noted improvements in my digestion. I also have noted an increase in my mood and energy levels. I think it’s due to the nutritional components. Previously my diet was very poor.

September 17, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

So happy to hear you are loving your experience with Ka'Chava!

Rated 5 out of 5 stars

I love combing the flavors

I love combing the flavors. First with the coffe and chocolates and now the chocolate with salted caramel. Keep up the good work Ka Chava !

October 2, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Thank you so much for your feedback. We're glad you are enjoying the Coffee and Chocolate or Salted Caramel mix!

Rated 1 out of 5 stars

It tastes terrible and the texture is…

It tastes terrible and the texture is nothing to write home about. Certainly doesn't look like the concoctions shown in their advertisements. It definitely tastes healthy.

October 1, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Hello! Thank you for your feedback on the Ka'Chava Shakes. To enhance your experience, please ensure you add the appropriate amount of liquid, as Ka'Chava servings are larger than most shakes. Aim for a total liquid amount of 12 to 14 ounces to prevent a chalky consistency.

For the best results, use cold water! If you want a thicker, frothier shake, blend with ice. For a creamier texture, substitute water with non-dairy milk.

Rated 5 out of 5 stars

Satisfied customer, NOT A BOT or a Ka'Chava employee

I have been drinking these for multiple years now. Have never had an issue with expired products as I use them daily. Love the flavor selection. Does it make me feel better or give me energy boost? I don't know, I'm old, a widower and alone so most days I feel like crap anyway but these are convenient meal options for me. Annual blood tests at my Dr and everything is always balanced and fine within acceptable variances so they must be helping me. I think? Hope? Meh, hope is for the young.....anyway imo not a bad product although the free shipping does take a LOT longer than 3 to 5 days as it states but I order a month in advance before I run out of product so it works out. Expensive? Yes, But what else am I supposed to spend money on....(I think there are people who want my money anyway so I will spend it before they get it). Anyway, this was fun, I don't get to talk to people much so sorry for unloading here.

September 21, 2026
Unprompted review
Ka'Chava logo

Reply from Ka'Chava

Thank you so much for your feedback. We're so happy to hear you are loving your Ka'Chava experience!

Rated 1 out of 5 stars

Horrible experience

Horrible shipping experience, especially paying nearly 15% of the total product cost. Never received it within the window promised. Customer service denied any refund for shipping or any accommodation or recognition. For the cost, the time the product has been sitting in the hot summer freight, I'd never order from this company again. Just an awful experience all around. I'll review the product when, and if, I ever get it.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

My order never got delivered and the…

My order never got delivered and the customer service rep was extremely rude. They refused to provide a refund or replacement and I had to file a fraud claim with my credit card to get my money back. This company will unapologetically rip you off.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have been subscribing Ka'chava for…

I have been subscribing Ka'chava for the last 2 years and am a big fan. The shakes are tasty and well balanced. I have recommended these to one of my vegan friends since it is made of Pea Protein instead of Whey. Overall, a great quality product and an excellent company.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! Check expiration dates, ordered and out of the Five Flavor bundle 3 bags expired exactly 3 months after purchase!!! When I called they did nothing..said that I should have consumed them in the 3 month period? What?? I think they are getting rid of expired bags tot he consumer and then don't compensate you. They offer to give you points? Now why would I give you more money and risk getting another expired bag? DO NOT PURCHASE!

June 22, 2026
Unprompted review

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