kaegreel.com Reviews 

180
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were let down by their experience overall. Many people found products to be of poor quality, describing them as flimsy, cheap, and uncomfortable, with issues like broken zippers or ill-fitting insoles. Customers frequently reported sizing problems, noting shoes were often too small or incorrectly fitted, rendering them unusable. The return and refund process was a major source of frustration; people struggled to get return slips or faced demands to pay expensive international shipping fees to China, often exceeding the product's value. Reviewers also mentioned difficulties receiving full refunds, with the company frequently offering only partial amounts. Conversely, a small portion of people found the footwear comfortable and beneficial. Some reported significant improvements in pain and mobility, describing certain shoes as amazing or acceptable.

What people talk about most

Product

Clients share negative opinions on product, with many reviewers expressing significant dissatisfaction with... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, often finding it complicated and... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting very poor quality, loose or... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that items... See more

Refund

People report negative experiences with refund, with many customers stating they received no shoes, no... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Kaegreel you're half top boots are terrible on rocks, I thought I was walking barefoot, there's no support in your shoe's. They look good in the picture online but in reality their no good. They may w... See more

Rated 1 out of 5 stars

First off the size was wrong and tag labeled “46” instead of normal sizing number. Big time run around via email on requesting an exchange. Person stated they would give a $7 refund and 20% off if I w... See more

Rated 1 out of 5 stars

This is a scam company. Boot pair were two different sizes. Sent photos of inside length of both boots and KAEGREEL refuses to reimburse me. They give you a run around and try to deflect any resolu... See more

Company replied

Rated 1 out of 5 stars

I requested a refund for product that didn't work for me. Customer Service emailed that refund can be expensive since I pay return postage and that might be international. Nothing upon ordering gave a... See more

Company replied


Company details

  1. Shoe Store
  2. Activewear Store
  3. Clothing Store
  4. Shoe Factory

Written by the company

Kaegreel | Redefining Comfort with Every Step About Kaegreel At Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain. Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails. Why Choose Us? Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear. Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges. Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price. Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions. Our Commitment to You We understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions. Experience the Kaegreel difference today—where innovative foot health meets timeless style. Quick Links Explore Our Collection: [www.kaegreel.com] Sizing Guide & Support: service@kaegreel.com Our Story: https://kaegreel.com/pages/about-kaegreel-com


Contact info

1.3

Bad

TrustScore 1.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(180)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately I didn’t do my research…

Unfortunately I didn’t do my research before making a shoe purchase from this outfit. Immediately after placing the order I realized I messed up so I attempted to cancel the order and have credit applied to my card. There is no contact phone number for customer service, only an email. Beginning the day of the purchase and each day since I’ve sent emails to the customer service email address, with no response. Seems like my stupidity cost me $52.

February 6, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

SLOW shipping; horrible customer service.

Took about 3 weeks to receive our shoes. Order confirmation stated company address as Michigan; shipping label said Illinois. Actual location (according to tracking) is China. No responses to emails. I read the complaints about Kaegreel after I placed our order, so I opened a complaint with PayPal. They actually tracked the package for me so Kaegreel had to send the shoes or refund my money. Pretty sure I saw the boots I paid $44 for on Temu for $8...

February 2, 2024
Unprompted review
Rated 1 out of 5 stars

Shoes that never came

I ordered two pair of Men's shoes over a month ago and have not received anything..after reading your reviews I guess I will chalk this up as a lost...second time this has happen..if I had known it was coming from China...would not have ordered...stay away from this site.

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

China don’t deliver, save your money

Order some shoes a month ago. Sent an email asking when would I be receiving my order. They replied that due to shipping issues their orders are running late.
If I knew they were coming from china I would never have ordered them.
Won’t refund the purchase.
Looks like China put it to us again.
Next time I’ll read the reviews on the website before I buy anything.

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

I would rate lower if I could

I would rate lower if I could! I ordered these boots over a month ago and THEY ARE STILL IN CHINA. Exactly why I try to not order from Chinese companies. They hid it very well. I have tried to reach out and always get some BS form response. Do NOT order from here!!! Frustration ALL AROUND!!!

December 20, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

This company are fraudsters

This company are fraudsters. Their sizing is way off. Customers that order their typical size get a shoe that is at least 2 sizes too small. When I attempted to return them, they pointed to their return policy stating that shipping for ordering the wrong size is bore by the customer. The problem is that they ship their products from China. Further, I didn’t order the wrong size. I ordered my correct size in every shoe. When I sent them a picture of an UGG size 9 boot compared to their “size 10” boot, their boot is clearly much much smaller. They proclaim their sizing is correct and that I have to pay to send it back. And they had the audacity of trying to give me a “discount” to purchase a new pair. Do NOT order from them.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

More Chinese scammers

More Chinese scammers. I ordered 30+ days ago, so I emailed support....after a week they sent me a tracking number which shows NO package has been picked up. They will not refund, nor cancel my order....they are still blaming the pandemic for slow shipment, but it never left. I urge you to save yourself the headaches and buy something else. This is the most blatant scam I've run into online. RUN from Kaegreel.

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest Seller Do NOT buy from them

Ordered size 44, way tooo small, could not even get my foot in. Would maybe fit a child.
Contacted them, they offered a $4 discount if I gbought more but no refund.
They refuse to give a refund.
Most online reviews say the same, they have their sizing completely wrong and refuse refunds

December 13, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

unsatisfied

tried several times to purchase driving shoes, company does not answer my inquiries, "contact us"not working,
tricky website not allowing to use promised 10%off first purchase, difficult to change/update my credit card expiry date

December 1, 2023
Unprompted review
Show reviews in all languages. (180 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look