On their website, they stated 2-3 days shipment. It's been 9 days now, and still nothing. I wanted to try a different coffee shop than my usual one since they increased their international shipping pr... See more
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Used these guys several times now and always had a good experience. Although based in Europe the shipping is quick and once it leaves them, its delivered via the UK post service - tracked. Coms... See more
Kaffek is brilliant what can I say delivery from Denmark within two weeks straight to your door and well packaged. Reasonable price wouldn’t shop anywhere else now for my coffee.
I have been using KaffeK for a number of months and always been delighted with the service received. Despite being based in Europe, I am in UK, it is cheaper for me to buy from KaffeK than a company i... See more
Company details
Written by the company
KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.
Contact info
Denmark
- kaffek.com
4.5
Excellent
46K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Not your fault
Not your fault. Parcel Force claimed to have attempted delivery on FIVE separate days claiming that on every occasion nobody was home. We WERE IN on every day. On 2nd day through to Fifth day they claimed to have tried to deliver the package but could not as nobody home. We were home and I even placed note on front door saying “FLAT 82 WE ARE IN”. On fifth day I spent the entire delivery window in my car with a clear view of car park entrance and front door. No parcel Force van attended but I still received an email stating that they could not deliver because nobody home. I had even nominated a safe place for delivery. I have photographic proof of sign on door and I took photos of my car clock every 10-15 mins
I spent FIVE whole days in waiting for this delivery
M R Gribble Mizzen Court
June 12, 2026
Unprompted review
Reply from KaffeK
Hi Michael,
Thank you for taking the time to leave a review.
We are really sorry to hear about the delivery problems you experienced. We completely understand how frustrating and disappointing it must have been to wait at home for several days, especially after leaving clear instructions and doing everything you could to make the delivery possible.
Although the delivery attempts were handled by Parcelforce, we are very sorry that this affected your experience with your order. This is of course not the delivery experience we want for our customers, and we really appreciate your feedback regarding our delivery partner.
Your feedback is valuable to us and will be taken into consideration when reviewing our delivery experience.
Best regards,
KaffeK
My usual good Italian coffee at much…
My usual good Italian coffee at much better prices than I could get in shops and it's delivered straight to my door. What more could you ask for?
June 26, 2026
Unprompted review
Satisfied Custoner
Always recieved requested products.Value for money. Satisfied customer.
June 26, 2026
Unprompted review
Great product and choice
Great product and choice. Very good value too.
June 22, 2026
Unprompted review
⚠️ A warning about shopping with KaffeK.
⚠️ A warning about shopping with KaffeK.
Unfortunately, my experience with a warranty claim has been extremely disappointing.
After reporting a defective product, the seller instructed me to return it. The returned package was delivered to the company on June 22, 2026. Since then, there has been complete silence.
No replies to my messages. No updates on the status of the claim. No refund.
I'm not asking for anything extraordinary—only that my consumer rights are respected and that the seller communicates honestly and professionally. Instead, it feels as though once the returned product was received, I simply ceased to exist as a customer.
A seller's true quality is not measured by how quickly they process an order, but by how they treat customers when something goes wrong.
If this matter is not resolved promptly, I will escalate it to the Municipal Consumer Ombudsman, the Polish Office of Competition and Consumer Protection (UOKiK), and, if necessary, pursue legal action.
I am sharing this experience solely so that other customers have a complete picture of the company's after-sales service and can make an informed purchasing decision.
June 28, 2026
Unprompted review
Reply from KaffeK
Hi Robert,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience with the warranty claim has been frustrating, and that our communication during the process was not clear enough. We completely understand how disappointing it is to wait for an update, especially when the case concerns a defective product.
In machine claim cases like this, we do need to receive and process the returned product before we can complete the claim, as this allows us to verify the issue correctly. That said, we fully agree that you should have received clearer updates while the case was being handled.
Your case has been reviewed, and a full refund has been issued.
We sincerely apologize for the delay and for the frustration this caused. Your feedback is important to us, and we will use it to improve our communication during return and claim cases going forward.
Best regards,
KaffeK
Found this company by chance and so…
Found this company by chance and so glad I did! Just received my coconut coffee pods they are amazing. Definitely recommend this company, and will definitely be ordering again. 5 🌟 service from ordering to delivery.
June 26, 2026
Unprompted review
Large selection of coffee pods
Large selection of coffee pods
Customer service is very helpful and fastly response if any issues arise.
June 13, 2026
Unprompted review
Bad after sales!
The prices are the best in the market. But when they sell a defective item, they do not take responsibility!
edit, after the reply!
Thank you for your reply.
I have sent multiple videos and photos of the products where the defect is visible to the naked eye. The design of the capsule is such that it does not allow the machine to pierce it.
As I had pointed out to you, we are not talking about a difference in taste; we are talking about a purely defective product!
I know that you proposed a solution, but a €5 discount coupon for €50 worth of products is not something I will accept.
Also, in our last communication, you mentioned that you had informed the factory and were waiting for their reply. I believe that from March 13th, when you informed the factory, until today, June 30th, an excessive amount of time has passed for us to be left without a response from them. I will certainly not be choosing their products again.
I appreciate your responses nonetheless.
January 26, 2026
Unprompted review
Reply from KaffeK
Hi Christos,
Thank you for taking the time to leave a review.
We are very sorry to hear that you were disappointed with the product and with the outcome of your case. We completely understand that it is frustrating when a product does not work as expected.
Based on the documentation and information we received, we were unfortunately not able to confirm that the product was defective. However, we do understand the inconvenience this has caused, and we have already offered a goodwill solution.
We have also contacted you again by email, as we have not heard back from you since. This way, we can follow up on the case directly and hopefully bring it to a proper conclusion.
Best regards,
KaffeK
I want to return some tassimo pods due…
I want to return some tassimo pods due to short term expiration date ( less than a month!) and was told that I can’t return them. Customer service didn’t support.Extremely poor customer care. I will therefore have to report them to the Trading Standards.
June 24, 2026
Unprompted review
Reply from KaffeK
Hi Rafa,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you are unhappy with the remaining best-before date on the Tassimo pods you received, and that you feel our customer service did not support you properly. This is of course not the experience we want our customers to have.
Unfortunately, we are not able to identify the case based on this review alone. However, the best-before date is always shown on the product page before purchase, so customers can check this information before placing an order.
That said, you are very welcome to contact our customer service again with your order number and any relevant details, and we will gladly review the case once more to make sure everything has been handled correctly.
Best regards,
KaffeK
Excellent service from KaffeK
Excellent service from KaffeK. I’ve purchased from them a couple of times now and will continue to do so. The Tassimo Pods I buy, Costa Latte, are sold at a really, really good price (compared to my expensive local retailers) and with the amount I order monthly I get free delivery too. I did initially doubt the service bearing in mind where they’re based but delivery is very quick and well packaged. The ordering and reordering process is so quick and easy and their communication is excellent. First class service and highly recommended!
Just wish they’d start selling my second favourite Pods, the L’OR Espresso Latte Macchiato.
June 24, 2026
Unprompted review
Great prices & quick delivery
Great prices - super quick deliver and a really easy to navigate website! Perfect!
June 18, 2026
Unprompted review
Always order my coffee from Kaffek
Always order my coffee from Kaffek. Great service, easy to order and kept upto date about delivery. Great price as well. What more do you want?
June 1, 2026
Unprompted review
Everything happened as expected and the…
Everything happened as expected and the coffee is very good!
June 18, 2026
Unprompted review
Sending my order to wrong address I’m…
Sending my order to wrong address I’m two years not living anymore?
June 24, 2026
Unprompted review
Reply from KaffeK
Hi Saulius,
Thank you for taking the time to leave your review.
We are very sorry to hear that your order was sent to an old address. We completely understand how frustrating that must be, especially if you have not lived there for two years.
The delivery address used for an order is normally the address entered during checkout, which is then automatically forwarded to our logistics partner. In some cases, an old address may still be saved in the customer account or selected during checkout, but we would of course like to look into whether something else may have gone wrong.
If you wish, please contact our customer service team with your order number, and we will do our best to investigate what happened and find a suitable solution.
Best regards,
KaffeK
Returning customer over two years
Returning customer over two years, lovely choice of coffee beans, excellent service, price, delivery and follow-up. Would highly recommend. Well done team
June 15, 2026
Unprompted review
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