KaffeK Reviews 

45,521
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

On their website, they stated 2-3 days shipment. It's been 9 days now, and still nothing. I wanted to try a different coffee shop than my usual one since they increased their international shipping pr... See more

Company replied

Rated 5 out of 5 stars

Used these guys several times now and always had a good experience. Although based in Europe the shipping is quick and once it leaves them, its delivered via the UK post service - tracked. Coms... See more

Rated 5 out of 5 stars

Kaffek is brilliant what can I say delivery from Denmark within two weeks straight to your door and well packaged. Reasonable price wouldn’t shop anywhere else now for my coffee.

Rated 5 out of 5 stars

I have been using KaffeK for a number of months and always been delighted with the service received. Despite being based in Europe, I am in UK, it is cheaper for me to buy from KaffeK than a company i... See more

Company details

Written by the company

KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(45,521)

6,203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent coffee, excellent service

I’ve ordered this coffee for a couple of years now. I’ve never had a problem with the order ,they always update you with emails informing you about the status of you’re order. Coffee is beautiful, bigger packs of coffee making it great value for your money.
Delivery is never later than they say, most of the time it’s arrives sooner. I would highly recommend this coffee & the excellent service this company always gives you

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Best choices, great prices, fast and cheap delivery.

I have now used this company 3 times and can confidently say I would continue to use them regularly.
I love my coffee, but I have found the prices of the supermarket pods ridiculous lately.
The range KaffeK offers is excellent (they have coffee products you can't get elsewhere), and the prices are definitely competitive.

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

I'waiting for order for 3weeks

I'waiting for order from 2.6. This day i ordered and payed. Today is 22.6.and order havent arrived yet. Is very long time!!

June 22, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for getting in touch, and we sincerely apologise for the long wait.

We can see that our system held your order, as two orders were placed within a short period of time and we wanted to make sure you intended to place both orders. However, we completely understand that this has caused an unacceptably long delay, and we are truly sorry for that.

We will definitely be looking into whether changes need to be made to this process, so that it does not cause such delays in the future.

Kind regards,
Tobias – KaffeK

Rated 2 out of 5 stars

I'm sorry I ordered coffee and one of…

I'm sorry I ordered coffee and one of the coffee I ordered doesn't fit my machine I'm not happy with it sorry

June 4, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for reaching out, and please don't worry – we are here to help!

We are sorry to hear that one of the coffees you ordered does not fit your machine. We completely understand how disappointing that can be, and we want to make sure we find the best solution for you.

Please get in touch with us at info@kaffek.ie with your order number and the name of the product, and we will look into this for you as quickly as possible.

Kind regards,
Tobias – KaffeK

Rated 1 out of 5 stars

Sell By Date Too Soon

The sell by date on the 14 packs of Cappachino is 17th July 2026. They arrived today 20th June 2026. That really is not in my opinion a long enough date to use by. The other frustration is I thought I was buying from UK not Denmark.

June 20, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for taking the time to share your feedback – we genuinely appreciate it.

We sincerely apologise for the short expiry date on your Cappuccino pods. We completely understand that receiving products with only a few weeks remaining is frustrating, and that is not the experience we want for our customers.

We also apologise for any confusion about where we are based. We understand that this may not have been obvious when placing your order, and we will look into how we can make it more clear.

We will definitely be looking into how we can make expiry date information clearer on our website, so that customers are better informed before purchasing.

Kind regards,
Tobias – KaffeK

Rated 4 out of 5 stars

Great sortiment of products

Great sortiment of products! The transportation period took a while longer at my latest 3 orders though. I know the international issues, still.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressive range of coffee pods and fast delivery

I’m in Britain and my coffee pod deliveries take about ten days to arrive from Denmark, which I think is really good. I suspect any delays are at British Customs and we all know the reason for that. The range of pods available is amazing. I have a Tassimo machine and KaffeK have way more variety than the actual Tassimo website.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good service …

I've been a Kaffekapslen customer for a good while now, and I keep coming back for a reason. The coffee is consistently excellent and every order arrives with real care and attention.
What I value most, though, is their customer service. On the one occasion I needed help, the team responded quickly, handled everything with honesty, and made sure I felt looked after every step of the way. That kind of efficiency and genuine care is rare these days.
Thank you for treating me like a valued customer rather than just an order number. I'll happily keep coming back.

May 28, 2026
Unprompted review
Rated 4 out of 5 stars

The stock available is great

The stock available is great, reasonably priced and picked and packed really quickly. Just wish they offered other delivery options as only Royal Mail available for UK deliveries and their service this end is slow.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy! Send pods that only have 3 week shelf life!!!!! We purchased bulk to stock up and now we have 82 pods that run out in couple of weeks

Will not recommend or buy from these again

June 18, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hi,

Thank you for taking the time to leave a review and for sharing your experience with us.

We completely understand your frustration, and we are truly sorry to hear that you are in this situation. Purchasing in bulk to stock up, only to find out that the pods have a short shelf life, is of course very disappointing.

We take your feedback seriously and will definitely look at how we can make expiry date information clearer on our website, so that other customers are better informed before making a purchase.

We appreciate you bringing this to our attention.

Kind regards,
Tobias – KaffeK

Rated 5 out of 5 stars

I didnt want to get a coffee machine…

I didnt want to get a coffee machine because local shops here only have the sane 6 flavours (and no extra milk pods) when I came across this site. I am forever buying packages of all sorts of flavours. Absolutely love it abd the shipping isnt too bad either

June 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look