Kaiber Superstudio Reviews 

A joke of a website. Why is it so complicated ? Booooooooo

DO NOT WASTE YOUR MONEY OR YOUR TIME ON THIS SITE!!!
I subscribed to Kaiber and within hours realized the platform does not deliver what it promises. Despite clear evidence that the service failed to perform to a reasonable standard, customer support was rude, dismissive, and refused a refund. Save yourself the frustration — avoid this platform.

EDIT
I love when a company attacks my character when their website doesn't work properly!! yay. I was spoken down to and gaslit by one of your associates, which understandably left me frustrated on top of the frustration of investing my hard-earned money into a new platform that I genuinely wanted to like and support.

I raised concerns within two hours of subscribing, provided evidence of materially deficient service, and demonstrated that the same materials produced better results using the same model directly via Luma.

Your Terms of Service, Section 3.1, clearly state that refunds are permitted where service delivery is materially deficient . Nowhere do your terms require customers to provide a "perfect" or "expert-level" prompt to qualify for a refund. That is not the standard you agreed to.

I acted in good faith, tested the platform promptly, and demonstrated that materially better results were achievable with the same inputs using the same model directly via Luma. The service did not perform to a reasonable standard, and that is the basis of my refund request — not any alleged lack of prompting skill.

It is disappointing that instead of addressing the substance of the complaint, you chose to deflect and blame the customer. I stand by my experience and my review.

EDIT 2
You are clearly showing that you did not properly review the evidence I submitted. I made two creations on Luma: one using Ray 2 and one using Ray 2 Flash, the same model i used your platform. The Ray 2 Flash creation made directly on Luma was a usable result. In contrast, I generated nine outputs on your platform — and not a single one was usable.

Your Terms of Service (Section 3.1) state that refunds are permitted where service delivery is materially deficient. They do not state that refunds are conditional upon achieving a specific level of prompt "foundation" or technical expertise.

You have repeatedly implied that I am a beginner or lack understanding of AI tools. Suggesting that a customer’s dissatisfaction stems from incompetence rather than addressing the facts is a direct attack on their credibility and character. This is not professional behavior.

I acted promptly, submitted clear evidence, and requested a refund within hours of subscribing. Offering credits after poor initial results does not substitute for delivering a product that functions to a reasonable consumer standard from the outset.

It is a shame that instead of taking responsibility for deficiencies in your platform, you continue to shift blame onto the customer.

Edit 3
I provided a Dropbox link containing both my Luma creations and my Kaiber creations, clearly showing the comparison between outputs. The Ray 2 Flash model — the same model you use via API — produced significantly better results on Luma's own platform.

Further, I can see from Dropbox activity logs that the file showing the Luma Ray 2 Flash creation was viewed twice by someone on your team — once on April 24 at 7:42 PM and again on April 25 at 4:32 AM​​. Therefore, your claim that I never submitted this evidence using the same model on both sites is simply inaccurate.

In all honesty, as I mentioned in previous emails, I genuinely wanted to like your platform. I have been working with AI for two years and have greatly enjoyed exploring its creative potential. However, the rising costs of using multiple platforms led me to seek a more consolidated solution. When I heard about Kaiber, I was hopeful it would meet that need. Unfortunately, I was very disappointed with the quality of the generations produced through your platform compared to direct use of the same models elsewhere. I provided clear evidence of this, but from the beginning, my concerns were met with a condescending tone and dismissive attitude, which made an already frustrating situation even worse.

Angel was incredibly helpful. She went above and beyond to help me figure some things out.

Great costumer support - Phil was ready to help within a minute - and solved my problem

Very fast and effective customer support.
Had some issues with the upscaler and error messages. I've contacted the support via chat - and they reacted and helped me instantly!
Didn't expect that nowaydays.
<3

The customer agent Phil took his time to lend me a hand, I was in such a mess with 3 different accounts, failed payments and all. He took his time and really clarify the whole think. Great JOB.

Please dont buy this programme. AI software is horrible and works absolutely dreadful. NO ONE should use this, beginners or professionals.

Fun technology, and the customer service was excellent. Easy to approach, fast response time, and communication was very clear. Positive experience from the get go, highly recommend!

Videos are dreadful and the Superstudio is unwieldy and nonsensical. Complete waste of money and credits. I do not believe the reviews on here. I've been making AI video professionally for over a year and this is my worst experience yet. To be honest, I've only used it three times. But the third time was a final fling to see if I had just been unlucky. Back to Midjourney and Runway for me.

Phil was very helpful. I was a bit nervous at first because I got chatbot reply about a billing issue. But in <5 min I got a reply from Phil. He was very helpful and knowledgeable.

Fantastic customer support...
Made a mistake and used up almos1 half my credits in just one video.
The team kindly refunded my the credits I used up accidentally.
That I call customer support from the finest.
Highly recommend KAIBER to anybody who is into AI video creation ;-)

Kaiber gave me an amazing experience by painting a picture I always dreamed of but couldn't see. I truly love this company and plan to continue using it. It's quick and produces great art :]

Great software and inspiring, and easy to use!

I found most videos not to be so great and credits get used up really quickly, although things might have improved since.

I had a subscription with them for months and had a sudden bereavement, causing me to keep my subscription but not being able to use it for months, so I had lots of credits raked up and decided to cancel my subscription, thinking I could use those later.

After a long period of intense grief and trauma, I felt ready to get back to it.

But I wasn't allowed to use up my credits. Even though I paid for them! Kaiber were very unhelpful and not able to help me.
I call them thieves. Taking my money but not allowing me to use the credits I paid for, nor were they willing to refund them.

after subscription i have credit yet, but videos that i transform will have a big watermark and i have to pay a new subscription.

absolutely scam.

Kaiber has very responsive and friendly customer support. This is rare these days with online services, so bravo!!!

Love this platform. Love the animations I can make. The staff is super helpful and the quality is great. Can't say enough about how much of a help it's been to our content creation workflow. Mad props to the team for making such a great platform. And shout out to Phil for being super helpful!

Title: Ongoing Subscription Issues and Unauthorized Billing Attempts

I have had a very frustrating experience with Kaiber AI. Despite canceling my subscription multiple times and informing their support team, they continue to attempt to charge my account and send me emails requesting updated billing information. I no longer use their service and have made it clear that I do not authorize any further charges.

What is even more concerning is that they seem to ignore my requests for cancellation and continue to treat my subscription as active. This is unacceptable and feels like a violation of consumer rights.

I have contacted them repeatedly and even mentioned applicable consumer protection laws, yet they persist in trying to bill me. If this issue is not resolved immediately, I will have no choice but to escalate the matter to consumer protection authorities and my bank to block further charges.

I would advise potential customers to be cautious before signing up, as canceling the subscription has proven to be incredibly difficult and frustrating.

Thank you, I've forgotten about it before with the connecting system. Thank you for your kind response.

Speedy replies, helped with subscription.