AI didn’t fix my problem and pretended like there was someone working on the problem. Then I got this survey asking how well kajabi did at fixing my problem. The problem isn’t fixed. Someone at K... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Kajabi for our training portal for quite some time and recently moved our entire CRM and sales pages to the platform as well. It is great having everything under one roof! There are some... See more
I've been with Kajabi for a long time and love the platform. Whenever I've had questions, the support staff have always been amazing. They listen and do their best to offer and implement solutions. Wh... See more
Kajabi is a superstar! I know some people are put off my their pricing but when you look at what they offer, all rolled into one - it's WOW! And way cheaper than individual services (and who needs the... See more
Company details
- #289 of 340 best companies in Software Company
Written by the company
We’re creating a world where technology is no longer a barrier to building a successful business online. With Kajabi you can build and access your products, website, offers, marketing, community and more all from a single dashboard. And since everything is built together, it just works together, better. All that energy you’ve spent fixing tech problems? Now you can focus that same energy on building and growing your business.
Contact info
880 Newport Center Drive, Suite 100, 92660, Newport Beach, United States
- kajabi.com
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm not happy that it's taken so long…
I'm not happy that it's taken so long to get an answer and solution to my problem. I was sent running round and round in circles.
September 15, 2025
Reply from Kajabi
Hey Olivia,
I'm sorry to hear about this experience. I was able to locate your support ticket and will communicate with you through that channel. We appreciate your patience as we resolve this for you.
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I really enjoy Kajabi
I really enjoy Kajabi and the layout and find it easy to navigate, I like the pretty design and able to find cool rewatch videos!
September 7, 2025
Kajabi is serving me well for years
Kajabi is serving me well for years. A clear structure awesome support and reasonable prices.
September 15, 2025
The Best Customer Service!
This was all new to me when I started. I reached out to Kajabi when I had questions. They responded right away, every time! I feel so much more confident in using the platform because of all of their help and positive feedback! I've never had customer service like this and I feel so pampered!
September 15, 2025
They refuse to unsubscribe me from this…
They refuse to unsubscribe me from this website!! Do not trust them.
September 15, 2025
Reply from Kajabi
Hi Vd,
Please note that if you choose to activate or resubscribe to any of our campaigns, you will continue to receive our emails related to those subscriptions.
We’ve checked your subscription status and confirmed that you are currently "Unsubscribed", so you must no longer receive any emails from us. If you believe you are receiving emails in error or have additional concerns, please contact our team at support(at)kajabi(dot)com. Thank you.
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Exceptionally swift support
Kajabi support crew was able to restore a site that I had mistakenly deleted the week before.
September 12, 2025
The Kajabi team has been amazing…
The Kajabi team has been amazing helping me through a backend issue I was experiencing. I appreciate the team so much!
September 10, 2025
Unstoppable Kajabi
I receive responses immediately, contact with Kajabi team. I receive step by steps instructions so I don't have to pause my work. It's great experience
September 13, 2025
Fran answered all my questions.
September 12, 2025
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Reply from Kajabi
Hi Betsy,
We really appreciate you taking the time to share your feedback. It means a lot to us, and it helps make sure we’re giving every Hero the support they truly need. You deserve the best experience with Kajabi, and we want to be right there to support your business journey.
Just a heads-up, we’ll be sending you an email, so please keep an eye on your inbox. This is part of our proactive step to follow through on the challenge you shared.
All the best,
Kajabi Support Team
Reply from Kajabi
Hey Robyn,
We’re very sorry for the delay and the long wait you experienced. I was able to locate your support ticket, and our team is actively reviewing it to make sure you receive a resolution as quickly as possible. We truly appreciate your patience and are here to get this sorted for you.
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It would require time to make it for professionals.
They need to make ease of documentation for professionals.
September 12, 2025
Reply from Kajabi
Hi Ahmed,
Thank you for sharing your feedback. We’d like to learn more about your concern so we can provide the right assistance.
Please keep an eye on your inbox, as we’ll be reaching out shortly to support you.
Thank you,
Kajabi Support Team
Such great customer service
Such great customer service! Anytime I reach out they are so helpful and stay with it until the issue is resolved.
September 11, 2025
exact perfect help
September 11, 2025
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addressed my issues and gave me the…
addressed my issues and gave me the fix. thanks.
September 11, 2025
Ai is like dealing with a politician
Ai is like dealing with a politician, you never get a straight answer. I find it REALLY difficult to get clear answers for narrow targeted questions for Kajabi. A human could probably answer me in under a minute, but I have hours trying to figure out by issue. It would even be fine to learn - "You cannot do that" rather than wallow about.
September 11, 2025
Reply from Kajabi
Hi Bradley,
We truly appreciate your honest feedback, and we sincerely apologize for the frustration you’ve experienced while trying to get support. Your input is very important to us; it helps us identify areas where we can better serve our Heroes.
Please check your email, as we’ll be reaching out directly to assist you with your concerns and make sure you get the clear answers you need. Thank you for your understanding and for allowing us to improve.
Thank you,
Kajabi Support Team
I asked for a human and never got one
September 11, 2025
Reply from Kajabi
Hi Laney,
Thank you for your feedback. We’re always working on improving our tools and workflows, but in the meantime we want to ensure your inquiries are fully supported.
We’ve located your ticket and will be responding to you there shortly. Thank you for your patience.
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