We use this company since we arrived in Melbourne on 2007 We using for sending money to our Family and Relatives in Indonesia.. The Rate so far was great ..the customer service always treat us wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Kangaroo Service for over a decade sending money between Indonesia and Australia. The exchange rate is great and I have had a problem during this time. The staff are very helpful... See more
I’ve been using Kangaroo Service over the years and I am very happy with the service. Especially with the service from Ms. Siska always assist with her professionalism. Thank you so much
I have a good experience using Kangaroo Service to send money overseas. Their service provides almost same-day delivery from when the money is sent to when the receiver gets it. The process clearly, m... See more
Company details
Written by the company
Kangaroo Service is an international money transfer service connecting Australia and Indonesia with the world. We are AUSTRAC registered & licensed by Bank Indonesia, and we have been helping families, students and small businesses send money home for 18+ years. More than 10,000 customers have trusted us with their transfers. We are a member of ARCPA, the Australian Remittance and Currency Providers Association, and of APPUI, Asosiasi Penyelenggara Pengiriman Uang Indonesia, the remittance industry bodies in each of the two countries we are regulated in. We send to 20+ destination countries, with same-day transfer to most destinations. Fees and exchange rates are shown upfront, before you send. What our customers tell us they value most is the part most services have automated away: when you get in touch, a real person from our team answers. Many of the people who review us here have been with us for ten years or more. Kangaroo Service is operated by Kangaroo Service Pty Ltd in Australia (ACN 108 996 354) and PT Kangaroo Ausindo in Indonesia (Bank Indonesia Licence No. 12/55/DASP/18).
Contact info
Melbourne, Australia
- info@kangaroo-service.com
- kangaroo-service.com
4.8
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and easy process with a…
Very fast and easy process with a competitive exchange rate.
August 25, 2025
Advertisement
Very quick transfer
Very quick service, the fund was deposited in my recipient's bank account within 10 minutes. I have been using Kangaroo Service for the last 10 years at least, always excellent.
August 21, 2025
Great service
Great service, fast and very helpful response from the cs team. Highly recommended.
July 29, 2025
The process is very very very fast
The process is very very very fast. I like this company. The money I sent arrive in my account safely.
July 26, 2025
Advertisement
I am fully happy with the service you…
I am fully happy with the service you gave it to me,
July 25, 2025
Fast International transfer and great…
Fast International transfer and great rate! Excellent customer service and they are open on the weekend too!
July 21, 2025
I use Kangaroo Service more than 10 years
I have been using Kangaroo service to transfer money from Australia to Indonesia or vice versa for more than 10 years. I always get the best service from Kangaroo, money transfer has always been easy, smooth and fast. The staff are very helpful in guiding me to get things done easy and fast.
July 18, 2025
Advertisement
8 years regular customer
Regularly use Kangaroo services for 8 years. Reliable and no need to worry. Money received just a few minute after the transaction and also has a fair exchange rate.
July 10, 2025
Trustworthy and simple.
Has been long long ago I use Kangaroo service to send some money to help my family in Indonesia, Kangaroo service make my life easy as they are easy to contact and give me quick response.
About sending money, Kangaroo is the only that I can trust.
July 1, 2025
Advertisement
Quick and excellent
Quick and excellent, makes money transfer less of a hassle. Recommended
November 27, 2024
Unprompted review
Advertisement
Trustworthy service
Trustworthy service, good communication, fast transfers and competitive rates. I've been using them for over 10 years.
June 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.