While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Customer service is outstanding as usual. Won't use the the esim until September, but have no doubts it will work fine. Second time of using and will use again. Thank you.

Rated 1 out of 5 stars

Very poor experience when a problem occurred. Ordered 5 sims, only 3 worked (apparently a known issue). I get it problems happen. First replacement sent straight away, great experience. When secon... See more

Rated 4 out of 5 stars

Purchase USA eSIM All good clear instructions and did what it said on the tin. Only improvement would be to be able To pre set a start and end date so your not walking through arrivals trying to sc... See more

Rated 5 out of 5 stars

Purchased the USA eSIM two weeks before travel and had used it without any problems during my stay in the USA. Customer service responses before my purchase and after my purchase was great. Instructio... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Kango Mobile is a leading eSIM provider based in London, UK, dedicated to making international connectivity simple and affordable. While we don't offer our own eSIMs, we partner with the most trusted carriers globally to bring you the best plans available. Our focus is on providing you with seamless access to the world’s top networks at the most competitive prices. We understand the importance of staying connected, especially when traveling, which is why our plans include features like 5G data speeds and hotspot capabilities, ensuring you have fast and reliable internet access wherever you go. Whether you’re streaming, working, or keeping in touch with loved ones, our eSIM plans are designed to meet your needs without breaking the bank. At Kango Mobile, we take pride in offering the cheapest rates in the market without compromising on quality. Our mission is to eliminate the hassle of high roaming costs and provide you with an easy, flexible solution for staying connected. Whether you’re a frequent traveler or just need temporary coverage, Kango Mobile ensures you get the best value and the best service, so you can focus on enjoying your journey.


Contact info

4.2

Great

TrustScore 4 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great service! Had issues but quickly supported!

I purchased two of these US Sims prior to our trip to America. One worked instantly after following the simple instructions. The second one did not work. I quickly replied back to the automatic email that they had sent and they got straight to helping me out. They sent me a new one that didn't work. Maybe it was my wife's iPhone. I don't know. But every time I sent an email back I had a reply within 2 minutes. Now it's a few hours later and it's all fixed. I think a lot of these SIM type companies run into problems with their providers. However, I can say that this company definitely has an active customer service. I will definitely use them next time besides having a very good price. I highly recommend. Just know that all of these services run into problems with their providers so I wouldn't mark them down if you have an issue. It's how they fix it and how quickly they fix it is is why I think they deserve five stars.

July 31, 2025
Unprompted review
Rated 4 out of 5 stars

Purchase USA eSIM

Purchase USA eSIM
All good clear instructions and did what it said on the tin.
Only improvement would be to be able
To pre set a start and end date so your not walking through arrivals trying to scan QR codes to activate etc.

July 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great experience

It was a smooth process and easy to set up. It was great value for money as the connection was amazing throughout my entire trip (i was mainly around chicago). Highly recommend!

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately not a good Experience!

Unfortunately, a negative experience – setup was super quick – customer support also responds extremely quickly – however, it turns out that the hotspot isn't unlimited as stated on the website, but only at 3G speeds, which was the main reason for my purchase. Support even admitted that they didn't know this themselves – but unfortunately, they weren't willing to help me despite their own mistake. They also stopped responding to my emails.

June 10, 2025
Unprompted review
Kangomobile logo

Reply from Kangomobile

Thank you for reaching out to us on Trustpilot. We appreciate your feedback and the opportunity to clarify the situation.
Please note that we are a reseller of T-Mobile services, and as such, we do not have control over the network or the hotspots provided by T-Mobile. Our website clearly states that the service includes a hotspot, but it does not specify that it is unlimited. We want to assure you that we do not advertise the hotspot as unlimited; we only mention that it is included as part of the package.
We take customer concerns seriously and have already assisted you through our customer service team. We responded promptly to your issue and reported it immediately to T-Mobile’s customer support for further investigation. However, please understand that we do not have control over the network's operation or any limitations set by T-Mobile. Thank you.

Rated 5 out of 5 stars

I ordered a 21-day USA SIM card

I ordered a 21-day USA SIM card. Right after placing the order, I immediately received the activation instructions, and registering the eSIM from eSIM Party was very simple. It worked perfectly from the moment we arrived until the end, using the T-Mobile network. Unlimited 5G internet and a strong signal the whole time. It was absolutely worth it.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor experience when a problem…

Very poor experience when a problem occurred. Ordered 5 sims, only 3 worked (apparently a known issue). I get it problems happen. First replacement sent straight away, great experience. When second sim didn’t work, refused to send another saying I had already had a replacement. Very frustrating experience as couldn’t get an answer as to why they would only send one. The 4 sims we had worked great.

March 31, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible experience

Terrible experience, Ordered my USA Sim well in advance. Only to find an activation day at the provider had a technical issue which didn’t allow connection. I appreciate these these type things cannot be controlled, but there was no support given. I had to find out the issue myself, I’ve asked for a refund and waited a week with no response. I went with another Company and it was the seamless process won’t be using this service again I’m afraid

March 16, 2025
Unprompted review
Rated 4 out of 5 stars

Great experience using the e-sim and…

Great experience using the e-sim and saved me a fortune on roaming fees. Could have done with some support setting up the e-sim as the instructions were minimal but no issues from then onwards. Customer service was top during my many queries.

February 23, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Travelling to USA - E-sim.

Travelling to USA. I didn’t want to be without my mobile for call/texts/videocalls/satnav and emails. This company are flawless to deal with. Email received with a code. Esim set up which was easy done and constant great signal. Never failed once and was a lot cheaper than any other options. Highly recommend and if ever I need an e-sim again I would use this company for sure!

February 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Customer Service

Purchased the USA eSIM two weeks before travel and had used it without any problems during my stay in the USA. Customer service responses before my purchase and after my purchase was great. Instructions were pretty clear and easy to follow! Key thing to note for eSIM activation was to have proper wifi network! Absolutely no complaints from my side!

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Kanga Mobile

My husband, our two kids, and I all signed up for Lyca Mobile eSIMs through Kanga Mobile for our trip to the USA for two week. What can I say? It was fantastic! The service was truly unlimited, with no dropouts or issues, and it offered excellent value—much cheaper than Hola eSIM.

We were able to call the UK and connect with friends in the USA seamlessly. Plus, I even managed to use it to sign up for some supermarket discount codes, which saved us a lot of money during our trip.

Highly recommended for anyone traveling to the USA!

December 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look