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Kapruka 

This company’s rating is unavailable due to a breach of our guidelines.

e-Commerce Service
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See what reviewers are saying

Rated 5 out of 5 stars

"Highly recommend Kapruka for their excellent service! I wanted to give a special shout-out to the delivery person kasun handled my order today. He went above and beyond to help me surprise my sister,... See more

Rated 5 out of 5 stars

Thank you for delivering the birthday gift to my daddy who turned 80 years old. The address was also a difficult one to reach. Having delivery for that location was a great thing. He was so happy with... See more

Rated 1 out of 5 stars

They ruined my birthday surprise. Special instruction given to deliver in the morning. But delivered after 5.00 PM when she is not available at office. They have no commonsense to understand working h... See more

Rated 5 out of 5 stars

Ive got suprises delivered to me andd i have had suprises delivered to my loved ones through Kapruka and its one of the best places to get your gifts and suprises. from food to flowers to hampers, ev... See more

Company details

  1. e-Commerce Service
  2. Corporate Gift Supplier
  3. Flower Delivery
  4. Gift Shop

Written by the company

Kapruka.com is Sri Lanka's largest e-commerce organization. Send Gifts to Sri Lanka is one of Kapruka's primary services. With over 125,000 products and over 30 types of distinct services Kapruka has set the bar for e-commerce footprint of Sri Lanka. Kapruka primary goal to provide a world class service to Sri Lankan's who shop online. Inspired by the truly Sri Lankan tradition Kapruka welcomes you for the experience of professional online gift delivery service in the international standards.

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Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

I have been ordering cakes from Kapruka.com for 2-3 years. I find their service friendly and efficient. The cakes are also tasty and of high quality.

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Delivery was on time

Delivery was on time. Cake was received as advertised. Due to a address mix up on my part, Kapruka rep went over and above to make the Delivery to the correct address & the correct person.
#VBRNC55E9B2F

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

flowers

flowers are as it is which mentioned in the website.Really cool arrangements.

February 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Kapruka is the most quick and…

Kapruka is the most quick and professional items delivery service which I ever used in Sri Lanka because it provides all the details by using many digital platforms. It also updates the information about the delivery process carefully.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered one jar of Cetaphil skin…

I ordered one jar of Cetaphil skin cream for my mother in Sri Lanka .The price of the cream in Australia is about $25, but with delivery I paid AUD $79.80, which I accepted.

Later, my credit card company contacted me to advise that I had been charged twice within 4 minutes, bringing the total to AUD $159.60 for two jars of the same product. The same items would have cost me around $50 at Chemist Warehouse in Australia.

Following the bank’s inquiry, I checked my emails and only then noticed two separate order receipts:
• VBRN65FADB69
• VBRN7090F946

Because I have used Kapruka for many years, I trusted the platform and did not immediately check the order confirmations, as I believed the transaction had gone through correctly.

I contacted Kapruka several times regarding this matter and was informed by Mahesha Jayasena and Harsha Jayawardana that two payments had been processed. While that may be correct from their system’s point of view, it was never my intention to place two. I honestly don’t understand or remember placing two orders for this item.

I am writing this review to warn other customers to be very careful when placing online orders. Always double-check confirmations and charges, take screenshots, and be mindful when using the platform.

This experience has been very disappointing, and after even my bank questioned whether this merchant could be trusted, I will not be using Kapruka again.

January 17, 2026
Unprompted review
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