The service from the start to finish is really good. I was kept updated from the order to delivery. I had few items that were somewhat defective and Karaca were helpful in replacing the items.... See more
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Review summary
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I am extremely pleased with my dining set. One of the bowels was chipped, after corresponding with the customer service team, a replacement was sent out. A professional team, I would purchase from th... See more
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very easy to order and keep me updated with delivery date also quick delivery. i find the product is a little tricky sometimes it give me just half a cup of coffee and next time will give me a full c... See more
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Overall, I’m very satisfied with my experience and would give 5 stars. The products are great quality and everything met my expectations. The only small issue was that the delivery was a bit slow,... See more
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Company details
About Karaca
Written by the company
Karaca is in Hollywood
Karaca proudly made its distinguished debut in Hollywood this year during awards season, where The Karaca Red Carpet Dinnerware Collection, graced the tables of the stars. The exclusive Karaca Red Carpet Collection, featured at these star-studded events, is now available in stores and online for all to enjoy.
Hull City x Karaca
Karaca’s strategic partnership with Hull City transcends the boundaries of the pitch with the naming of "The Karaca Circle Restaurant" within Hull City’s Stadium where fans can now enjoy a great meal served on Karaca’s contemporary, timeless, and chic designs.
This partnership not only reflects Karaca’s commitment to excellence, but underscores its dedication to nurturing community involvement.
About
Since 1973, Karaca has been the top global brand in home, design, and lifestyle, inspiring and innovating everyday moments. Our products represent a fusion of brilliant engineering, artisanal craftsmanship, and thoughtful designs aimed at enhancing your daily experiences. Whatever your needs, Karaca products and services will inspire creativity and enjoyment, blending cutting-edge technology with friendly & familiar features. Join us, as we set the standard for quality, style, and value.
Discover our Categories
Air Fryers Small Appliances Tableware & Drinkware Cookware & Bakeware Kitchenware Home Decor Shop Offers
Free Delivery when you spend £60 or more
90 Days ReturnsFree Return within 90 Days
Pay Your WayApple Pay
Google Pay
Pay-in-3 with Klarna
Paypal
Credit Card
Stores
📍 Karaca Tottenham Hale Retail Park
Tottenham Hale Retail Park Unit 8, Broad Ln, London N15 4QD, United Kingdom
📍 Karaca Westfield London
Westfield London Shopping Centre Unit 1232, Ariel Way, London W12 7HT
Contact Us
Monday - Friday 9:00 - 18:00
Download Karaca App Now
Contact info
London, United Kingdom
- karaca.co.uk
4.1
Great
6K reviews
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Reply from Karaca
Dawn Farhan,
We're happy to hear that your delivery was quick and the items matched the description. We appreciate your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Lynnb,
We're happy to hear that your order arrived quickly and was packaged well! We appreciate you taking the time to leave us this positive feedback.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Excellent product
Excellent product
I received 1 broken piece they send me 2 items very helpful team
Highly recommend
March 27, 2026
Reply from Karaca
Arooj Khalid,
We're happy to hear that you are pleased with the product! We appreciate your recommendation and are glad our team could assist you with the broken piece.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Not what I expected
Quick delivery but Ibfelt the cutlery and pan set were lightweight.
March 25, 2026
Reply from Karaca
Robinson,
We appreciate your feedback and are glad the delivery was quick. We will review the weight of the cutlery and pan set.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Found just what I wanted
Great selection of products and their customer service is very responsive.
March 27, 2026
Reply from Karaca
Suzanne Barnard,
We're happy to hear that you found a great selection of products and that our customer service was very responsive. Thank you for your feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
I’m soooooo happy with my order
I’m soooooo happy with my order, everything arrived nicely pecked. The dishes are beautiful, highly recommend them
March 25, 2026
Reply from Karaca
A Griffin,
We're so happy to hear that your order arrived well-packaged and that you find the dishes beautiful! Thank you for your high recommendation; we appreciate it!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Best customer service, amazing seller.
They are an absolutely amazing company, the products are beautiful and outstanding in quality and this reflects on their customer service too, they are so helpful, and very polite and professional, gone above and beyond what they should do, to give me the best customer service experience, thank you Berk. ❤️
April 3, 2026
Unprompted review
Reply from Karaca
customer,
We are happy to hear that you love our products' quality and beauty. It's wonderful to know our team's helpfulness and professionalism provided you with an outstanding experience. Thank you for your kind words!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
I recently purchased products from…
I recently purchased products from Karaca, and I couldn’t be more impressed with the overall experience. The quality of the materials is outstanding—everything feels durable, well-crafted, and designed to last. The attention to detail in both functionality and aesthetics really stands out, making each piece not only practical but also visually elegant.
The performance exceeded my expectations, whether in everyday use or more demanding situations. It’s clear that a lot of thought has gone into ensuring convenience and efficiency for users. On top of that, the packaging and presentation were excellent, reflecting a premium brand experience from start to finish.
Customer service was also responsive and helpful, which made the entire purchase process smooth and reassuring. I highly recommend Karaca to anyone looking for high-quality, stylish, and reliable kitchenware. Definitely a 5-star experience!
March 25, 2026
Reply from Karaca
Shakil,
We're happy to hear that you're impressed with your Karaca purchase! We appreciate you highlighting the quality, design, performance, and customer service. It's great to know our attention to detail resonated with you and that you had a 5-star experience. Thank you for your recommendation!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Thank you!
I liked the quality and design of the products I purchased. The Karaca App was insightful and the delivery was on time with regular updates. Thank you!
March 26, 2026
Reply from Karaca
Canan Kucuksavas,
We're happy to hear that you liked the quality and design of our products. We're also glad you found the app insightful and the delivery satisfactory. Thank you for your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Yewande Apelehin,
We're happy you find the design beautiful and the payment process smooth. It is great to know the delivery was quick. Thank you for your feedback.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Beautiful set
Beautiful set. Very happy. I wish they could create matching cups. But set itself fantastic. Highly recommend.
March 23, 2026
Reply from Karaca
Klaudia Andrasz,
We're happy you find the set beautiful! Thank you for the high recommendation. We appreciate your suggestion about matching cups and will certainly keep it in mind for future designs.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Good quality
Everything is exactly as high-quality as they advertise, and this is one of the best strengths of this brand.
March 25, 2026
Reply from Karaca
Maryam Shakeri,
We're happy to hear that our products meet your expectations for high quality. Thank you for taking the time to share your positive experience with our brand!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Dear Customer,
We are sorry to hear that you feel this way.
If you could kindly share a little more detail about the issue you experienced, we would be more than happy to assist you and work towards a solution as quickly as possible.
We look forward to hearing from you.
Kind regards,
Karaca Porcelain United Kingdom
I bought some products but I wanted to…
I bought some products but I wanted to return it.No any option no any helping me from anything.big trouble!
March 24, 2026
Reply from Karaca
Dear Customer,
Thank you for your message.
We understand that you have been experiencing difficulties with your return request, and we are sorry for any inconvenience this may have caused.
Please be informed that our relevant department has already contacted you regarding this issue and is currently handling your case.
If you have any further questions or need additional assistance, please feel free to reach out.
Kind regards,
Karaca Porcelain United Kingdom
Fast delivery good quality staff very…
Fast delivery good quality staff very happy 100% recommend
March 17, 2026
Reply from Karaca
93juhaina,
We're happy to hear about your fast delivery and the good quality! We appreciate you recommending us and that the staff are very happy.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Really easy to deal with around…
Really easy to deal with around shipping spare parts out. One of our dinner sets had a broken pasta bowl and Karaca were fast to respond and even sent out two replacements just in case. Good quality stuff and would go back to them again.
March 31, 2026
Unprompted review
Reply from Karaca
Robert Parker,
We're happy to hear that you had a positive experience with our spare parts service. It's great to know that we could quickly resolve the issue with your dinner set. We appreciate your feedback and are glad you're satisfied with the quality.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
I've recently ordered a set of plates
I've recently ordered a set of plates, but unfortunately, one arrived broken. When I contacted the customer service, they were very helpful. They replaced it asap. Within a few days, I had it delivered. I'm super pleased with how efficient the whole process was 😊
March 26, 2026
Unprompted review
Reply from Karaca
Mel,
We're happy to hear that our customer service team was able to quickly resolve the issue with your order. We appreciate your positive feedback and are glad the replacement process was efficient. Thanks for sharing your experience!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Chic items with exceptional quality :)
The items I bought are very chic and their quality is exceptional. I have known this brand for many years now and would strongly recommend.
March 20, 2026
Reply from Karaca
Behidzhe Decheva,
We're happy to hear that you find our items chic and of exceptional quality. Thank you for being a long-time customer and for your strong recommendation; we appreciate it!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
The quality is great but I had to…
The quality is great but I had to return it as the design didn’t go with my other set.
But even refund process was very easy and straightforward. Been buying from this brand directly or indirectly and genuinely love their products.
March 9, 2026
Reply from Karaca
Zara Rogers,
We appreciate your feedback and are glad the refund process was easy. We're happy to hear that you generally love our products, despite this particular design not working out for you. Thanks for being a loyal customer!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
I have ordered a lots of items frome…
I have ordered a lots of items frome karacha every time it arrives on time so pleased with the store never had any problems plus love thesyore and would highly recommend it
March 21, 2026
Reply from Karaca
nasreen aslam,
We're happy to hear that you are pleased with your orders and on-time deliveries. We appreciate your positive feedback and are glad you love the store. Thank you for recommending us!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
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