The service from the start to finish is really good. I was kept updated from the order to delivery. I had few items that were somewhat defective and Karaca were helpful in replacing the items.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am extremely pleased with my dining set. One of the bowels was chipped, after corresponding with the customer service team, a replacement was sent out. A professional team, I would purchase from th... See more
Company replied
very easy to order and keep me updated with delivery date also quick delivery. i find the product is a little tricky sometimes it give me just half a cup of coffee and next time will give me a full c... See more
Company replied
Overall, I’m very satisfied with my experience and would give 5 stars. The products are great quality and everything met my expectations. The only small issue was that the delivery was a bit slow,... See more
Company replied
Company details
About Karaca
Written by the company
Karaca is in Hollywood
Karaca proudly made its distinguished debut in Hollywood this year during awards season, where The Karaca Red Carpet Dinnerware Collection, graced the tables of the stars. The exclusive Karaca Red Carpet Collection, featured at these star-studded events, is now available in stores and online for all to enjoy.
Hull City x Karaca
Karaca’s strategic partnership with Hull City transcends the boundaries of the pitch with the naming of "The Karaca Circle Restaurant" within Hull City’s Stadium where fans can now enjoy a great meal served on Karaca’s contemporary, timeless, and chic designs.
This partnership not only reflects Karaca’s commitment to excellence, but underscores its dedication to nurturing community involvement.
About
Since 1973, Karaca has been the top global brand in home, design, and lifestyle, inspiring and innovating everyday moments. Our products represent a fusion of brilliant engineering, artisanal craftsmanship, and thoughtful designs aimed at enhancing your daily experiences. Whatever your needs, Karaca products and services will inspire creativity and enjoyment, blending cutting-edge technology with friendly & familiar features. Join us, as we set the standard for quality, style, and value.
Discover our Categories
Air Fryers Small Appliances Tableware & Drinkware Cookware & Bakeware Kitchenware Home Decor Shop Offers
Free Delivery when you spend £60 or more
90 Days ReturnsFree Return within 90 Days
Pay Your WayApple Pay
Google Pay
Pay-in-3 with Klarna
Paypal
Credit Card
Stores
📍 Karaca Tottenham Hale Retail Park
Tottenham Hale Retail Park Unit 8, Broad Ln, London N15 4QD, United Kingdom
📍 Karaca Westfield London
Westfield London Shopping Centre Unit 1232, Ariel Way, London W12 7HT
Contact Us
Monday - Friday 9:00 - 18:00
Download Karaca App Now
Contact info
London, United Kingdom
- karaca.co.uk
4.1
Great
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Karaca
alaa alshayyah,
We're happy to hear that you had a great experience with our company. Thank you for your positive feedback; it means a lot to us.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Beautiful dinner service
Beautiful dinner service , the dinner plates are nice and deep so your food doesn’t fall over the edge . In all I would recommend it to my family and friends.
March 23, 2026
Reply from Karaca
Gary John Page,
We're happy to hear that you find the dinner service beautiful and appreciate the deep plates. Thank you for recommending it to your family and friends; we appreciate your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Poor quality and poor customer service
I recently purchased two dinner sets from Karaca. Everything seemed okay and I was ready to leave a 5 star review given how nice the dinner sets were, however, I have had to change my mind now!
Whilst all the advertising and details for the dinner set stated that they were dishwasher safe, after running them in the dishwasher once, they have all changed colour (and all changed slightly different shades so none match).
I contacted Karaca about this and originally they offered to replace the sets, which would have been great as i didnt have any other dinnerware to use. After a number of emails, they just sent me a returns slip and said that instead i had to return the sets for a refund - which wasnt exactly ideal as that would leave me with no actual dinnerware to use.
I even contacted them about maybe a partial refund if they refused to replace the dinner sets but since have ignored my emails and chasers - which has been really poor customer service hence the 1 star review.
March 30, 2026
Unprompted review
Reply from Karaca
Dear Customer,
Thank you for bringing this to our attention.
We are truly sorry to hear about your experience with the dinner sets and the inconvenience this has caused. We completely understand how disappointing this must be, especially after you were initially happy with your purchase.
To help and support you further with the best possible solution, we kindly ask you to share your order details with us, including your order number and any relevant purchase information.
Once we receive the details, we will be happy to review the matter and assist you accordingly.
Thank you for your patience, and we look forward to helping you resolve this as soon as possible.
Kind regards,
Karaca Porcelain United Kingdom
Good product
Good product, very practical, easy to use.. I already recommend it to a friend from france and she bought it too!
November 14, 2025
Reply from Karaca
ILHAM,
We appreciate you sharing your feedback. We're happy to hear that you find the product practical and easy to use and that you recommended it to a friend!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Perfect grill
Got the Homend grill & I have to say it’s perfect. I’m so embarrassed with its high tech. 10 out of 10 in cooking any kind of food. I really recommend it
March 18, 2026
Reply from Karaca
Mison Fathi Eljiadi,
We're happy to hear that you're enjoying the Homend grill! It's great to know it's perfect for you and that you recommend it for cooking any kind of food. Thank you for your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Goid fast and safe deluvery of goods…
Goid fast and safe deluvery of goods and good information at all times up to delivery
March 20, 2026
Reply from Karaca
Haydn,
We're happy to hear that you had a positive experience with our fast and safe delivery service. We appreciate your kind words and are grateful for your feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Beautiful dinner set for 12 people
Beautiful dinner set for 12 people. Used in the dishwasher and there were no issues. Really pleased with the service and delivery. Would definitely recommend and return to site.
March 20, 2026
Reply from Karaca
Marsha Mckenzie,
We're happy to hear that you find our dinner set beautiful and that it performed well in the dishwasher. We're also glad you were pleased with our service and delivery. Thank you for your recommendation!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Problem with handles
The quality of pans/pots is great... BUT... every single handle becomes wobbly or falls off over time. I have a few pans/pots, and in most of them this problem occurs. Such a shame.....
March 29, 2026
Unprompted review
Reply from Karaca
Dear Customer,
Thank you for reaching out and for sharing your feedback with us.
We are sorry to hear that the handles on your pans and pots have become wobbly over time. We understand how disappointing this must be, especially when you are otherwise happy with the quality of the products.
In order for us to assist you further with this issue, could you please kindly share your order details with us?
Once we receive the information, we will be happy to look into this for you and support you with the next steps.
Kind regards,
Karaca Porcelain United Kingdom
Happy Karaca Shopper
Quick turn around from purchase to delivery and my purchase was good quality
March 21, 2026
Reply from Karaca
MaReddersJ,
We're happy to hear that you received your purchase quickly and that it was of good quality. We appreciate you taking the time to leave us feedback.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Poor service and error in sending the order
I ordered a XL teapot and kettle and I was send a L size instead, an error which happened in the warehouse I assum. I had to call to process a refund to be able to reorder another one. They dealt with the matter swiftly.
March 21, 2026
Reply from Karaca
Dear Customer,
Thank you for your message.
We sincerely apologize for the inconvenience caused by receiving the incorrect size and for the frustration this has created.
We would like to let you know that the matter has already been escalated to the relevant team, and the issue will be resolved as soon as possible. Our team is currently reviewing this carefully and will ensure the necessary action is taken shortly.
Thank you for your patience and understanding. Please feel assured that we are working to bring this to a resolution as quickly as we can.
Kind regards,
Karaca Porcelain United Kingdom
“I recently purchased a stand mixer
“I recently purchased a stand mixer, but I’ve had a poor experience with it. It does not mix the dough properly, and at speed 3 it moves excessively, which feels unsafe.
February 23, 2026
Reply from Karaca
Dear Customer,
Thank you for contacting us regarding your stand mixer.
We are sorry to hear about the issue you experienced with the product, especially the dough not mixing properly and the movement at speed 3. We understand your concern.
We would like to let you know that we tried to contact you by phone but were unable to reach you. A separate email regarding the issue has been sent to you kindly please check your inbox and reply to our email so we can continue assisting you with the matter.
We look forward to your response and will be happy to help resolve this for you as quickly as possible.
Kind regards,
Karaca Porcelain United Kingdom
I baught 2 frying pans 28th december 2025
I baught 2 frying pans 28th december. Bth3 quality of the pans where awful. They are stained. Everything just super sticks with normal use. I am in the process with getting on touch with karaca as i want too return them. Only used a couple of times. Ihighly dont recommend as the quality is no good.
March 28, 2026
Unprompted review
Reply from Karaca
Dear Customer,
Thank you for reaching out to us.
We are sorry to hear that you are not satisfied with the quality of the frying pans and that they became stained and food started sticking after only a few uses.
In order for us to assist you further and help with the return process, kindly share your order details with us.
Once we receive the information, we will be happy to look into this for you as quickly as possible.
Kind regards,
Karaca Porcelain United Kingdom
UK Customer Service Experience! 100/100! (customer service representative: Mr Berk)
I don’t normally spent time to write reviews in all honestly but I really had to share my Cusotmer Supprt Expirience I received today over the phone.
I called the UK Costumer services phone line today and I was very pleased with the Customer Service Help that I received.
UK Customer services representative Mr Berk not only helped me answer my queries but he went above and beyond to try and assist me with my questions and information about location and branches in the UK etc.
His professionalism, politeness and dedication to assisting and supporting me as a customer is EXACTLY HOW A CUSTOMER SERVICE REPRESENTATIVE SHOULD BE.
Thank you again to Mr Berk for being so assistive and patient with me and providing all the information I needed and answering my questions one by one in detail.
Well Done UK Karaca Hiring Team for placing the correct employees in the correct positions to provide the best service for your customers and for training your staff to be so customer support focused.
Applause goes to you and your UK Customer Support Staff. 👏
March 27, 2026
Unprompted review
Reply from Karaca
Aydan T.,
We appreciate you taking the time to share your customer support experience. We're happy to hear that our UK representative was helpful, professional, and dedicated to answering your questions. It's great to know that their assistance with location information and detailed responses were beneficial to you. We're glad you're pleased with our team's customer support focus.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Your service was unique
The item was delivered so faster then what I was expecting and the price was so affordable for the quality of the product. I'm extremely grateful
March 18, 2026
Reply from Karaca
Monica Osei-Berchie,
We're happy to hear that the item was delivered faster than expected and that you found the product's quality affordable. We appreciate your gratitude and feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
This is the third time i purchased from…
This is the third time i purchased from Karaca. Quality is good. They deliver fast.
March 18, 2026
Reply from Karaca
Julio,
We're happy to hear that you are satisfied with the quality and fast delivery from your purchases. Thank you for your continued support and positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
zohreh salehi,
We're so glad to hear you're happy with your purchase! Thank you for taking the time to share your positive experience with our product.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Gin F,
We're happy to hear that you found our quality great and as described! Thank you for your positive feedback; we appreciate it.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Its nice thank you
March 18, 2026
Reply from Karaca
Mrs Ziba Eftekhari,
We're happy you find it nice. Thank you for your positive feedback; we appreciate you taking the time to share.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Quick action to replace the broken piece
I purchased a dinner set last week and one plate came broken during the delivery. I filled up a form and the plate (even 2 plates) was sent back to me within a week, very well packaged, double bubble wrapped etc. I am so happy that my issue was resolved very quickly. Great customer service and of course great quality products.
March 26, 2026
Unprompted review
Reply from Karaca
Ebru Erenoglu Sener,
We're happy to hear that the replacement plates arrived quickly and were well-packaged. We appreciate your positive feedback regarding our customer service and product quality. Thank you for sharing your experience!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Ali Akdemir,
We're happy to hear that you enjoyed the campaign! Thank you for recommending it; we appreciate your positive feedback so much.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.