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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the product quality, noting issues such as boots and shoes falling apart, soles detaching, and materials not holding up to expected wear. Customers frequently reported that items advertised as waterproof failed to live up to this claim, with feet getting wet quickly. There were also concerns about sizing inconsistencies and a perceived decline in overall quality compared to previous purchases from the brand. Some people were dissatisfied with the pricing, mentioning instances where products arrived with lower price tags than what they paid, or felt that the quality did not justify the cost. Additionally, a few other people also felt that the delivery service was unreliable, experiencing problems with parcel delivery.

What people talk about most

Product

Users describe ambiguous interactions with product quality. While some customers praise the comfort, fit, and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed disappointment, citing issues like... See more

Price

Reviewers express ambiguous feedback regarding pricing. Many customers report discrepancies between... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Some customers praise the easy, fast, and precise... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise efficient dispatch, fast... See more

Based on these reviews

Rated 2 out of 5 stars

A generous 2* Karrimore WTX BOOTS Cheap laces is never a good start but the vibram soles are great. The boots fit me well and are comfortable for rough walking however the footbeds came adrift about... See more

Rated 2 out of 5 stars

I have had a pair of karrimor walking boots for about 8 years. They wore well and were really comfy. I thought at the beginning of the year having recently retired I would treat myself to a couple... See more

Rated 2 out of 5 stars

Great shorts BUT after spending £22.99 (1 pair) as advertised, the shorts arrived with a price tag showing 'offer 2 pairs for £19' Very annoyed that this was NOT shown online whilst purchasing! U... See more

Rated 3 out of 5 stars

I've had Karrimor walking shoes since 2019. Not a lot of pairs, as not needed. First pair lasted until early 2024 with no issues. Bought two more in 2024, (as they're so comfortable I wear them eve... See more


Company details

  1. Shopping & Fashion

Written by the company

Karrimor has outdoor equipment and sports equipment suitable for novice explorers to professional mountaineers. With gear and clothing for walking, camping, running, mountaineering and expeditions, Karrimor equipment and clothing has been selected by the world’s most accomplished mountaineers as the ultimate weapons to succeed.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

463 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Karrimor Summit too small

Normally size 4 in Karrimor walking boots fits perfectly however recently purchased the Summit ladies walking boots/shoes from Sports Direct and found them to be much smaller than normal.

My usual foot size is 3 but because Karrimor are a narrow fit their size 4 is a perfect for long walks, however I was astonished with the Summit being so small, my toes are touching the front of the boots, I would NEVER BE ABLE TO WALK FAR IN THEM MY FEET WOULD SWELL UP AND I'D BE CRIPPLED.

Unfortunately I lost my receipt so can't return them, wasted money, and I feel a fool for not trying them on before purchase but based on previous experience they have always be a perfect fit. What happened with the Summit Ladies boots??

July 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Bad quality, non existent customer service

I was sold the item for 59.99, sent to me in a box that had a sales price sticker on it for 29.99, tags were torn off but in the box. There is no way to contact a customer services representative, be it by phone, chat, or email. The shoe, compared to the exact same sandal I bought a while back, is shorter in length and wider in the width, the front part of the straps is much further away from the shoe bed than on the original pair. It looks and feels nothing like the original (apart from the colours). All in all, zero points for Karrimor, and I have had to pay 15 pounds for shipping and returns for the pleasure. Shall not be coming back to Karrimor in the future.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great so far

Great so far. Thank you.
But...I cannot find a Customer Service email address or phone number to contact with questions. Please provide a better 'Help' screen on your website.
Thank you.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Karrimore Amazon sandals…

Been buying Karrimore Amazon sandals from this company for many years. The latest pair have been stripped down to the bare minimum and are no longer useable. All to the protective padding around the toe straps has been removed and as a result are very uncomfortable. Terrible.

May 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought several pairs of shorts from the…

Bought several pairs of shorts from the website which turned out to be the wrong size. There has then been no way at all to return them or communicate with Karrimor. They have an online form for returns which can’t find our order despite many tries on different days in case of glitches. I’ve also sent three contact forms to request support as the only form of communication available and had no response. We are now six weeks past ordering and well out of the returns window will still no communication. Not acceptable!!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Still the best jacket…

I bought the same jacket over 15years ago which proves how good it is. Obviously over time my old jacket deteriorated so I am super excited to get this new one. Great fit and quality

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Process to delivery good.

Process to delivery good. Quality of goods OK. Unfortunately very limited choice, especially for women, and presume Karrimor goods are no longer in production which is a shame as the materials used were excellent for keeping cool!

June 17, 2025
Rated 2 out of 5 stars

Don’t order from their website

I would not order anything from them again. I ordered some walking trousers. Cost- £74.98. When they arrive they actually had a price ticket on of £32.99.
I returned them (they so weren’t worth £70+) I had to pay for return postage. My refund was £69.99. Expensive mistake and far too much hassle for my liking.

June 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely perfect!Just purchasedair of walking shoes…

Just purchased a pair of walking shoes from a local retailer...not the best looking boot on the planet, but when you're out walking and hiking who cares about looks?
I'm a pensioner, and have back and knee issues. Perfect for me!
A rocker style sole that alleviates pain, and ' pushes' me along..
For the price, and comfort I think they are brilliant.... Tried vivobarefoot and nature contact, they just make my issues worse..
And keen are far too heavy..

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Are not transparent

This company tried to send us a pair of shoes that apparently were lost in transit. They offered to send another pair but did not mention that the shoes were shipping from China and would incur duty and fees totaling half of the cost of the shoes themselves. They should have told us where the shoes were coming from.

June 17, 2025
Rated 1 out of 5 stars

Watch the prices

Watch the prices! Ordered new boot laces from Karrimor. One lot charged at £2.99 but when they arrived the price on the product was clearly shown as £1.50. The other was charged at £3.99 but the price on the product was £2. Why should you pay double the price just because you order on line? A con - be aware!

June 16, 2025
Rated 4 out of 5 stars

Good product

Good product, decent price point. Took one star off for arriving a day later than it said it would.

June 8, 2025
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Rated 2 out of 5 stars

Very poor sole durability

I've had a pair of Karrimor walking shoes with Dynagrip soles for about 6 months.
They are very comfortable, but the tread on the left shoe has almost completely worn away whilst the right shoe has still plenty of tread.
I looked at the tread wear on my other shoes and the tread wear on the left and right looks fairly even so can only assume that the Dynagrip material quality is not consistent.
Doubt I will ever buy anymore Karrimor products due to their apparent lack of quality control.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have had a pair of karrimor walking…

I have had a pair of karrimor walking trainers previously and they were very comfortable and long lasting.
I have just recieved a new pair and they are as comfortable as the previous trainers. The service from this company is 5 star.

May 30, 2025
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