kartent.com Reviews 

32
•
TrustScore 4.5 out of 5

4.4

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Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Furniture Store
  6. Toy Manufacturer

Written by the company

Op zoek naar originele en duurzame producten van karton? Wij maken alles van karton: of je nu woont, werkt of speelt! Denk aan kartonnen glijbanen, kartonnen verlichting, kartonnen bedden, maar ook aan vergadertafels van karton, kartonnen kasten en zakelijke maatwerkoplossingen voor bedrijven. Wij houden van karton en dat zie je terug in elk ontwerp! Sinds 2015 combineren wij creativiteit, duurzaamheid en lokaal vakmanschap. Onze cardboard creatives hebben al meer dan 300 unieke producten en zakelijke eyecatchers ontworpen. Alles wordt lokaal op bestelling gemaakt, zodat we overproductie voorkomen en de ecologische voetafdruk minimaliseren. Onze kartonnen producten zijn 100% recyclebaar, stevig, lichtgewicht en snel leverbaar. Of je nu kiest voor bedrukt of onbedrukt: wij maken kartonnen wensen waar!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

32 reviews

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4.4

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(32)

20 reviews in the last 12 months

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Rated 3 out of 5 stars

Bed Frame 160x200

Ordered a bed frame out of curiosity, delivery took a while, over a week I believe but it arrived only slightly damaged in a few places due to transport.
Upon assembly the cardboard frame makes a lot of noise when moving around on the sides of the bed, but is quiet in the middle part.
Customer service said it is not supposed to make any noise and said i should check if it's assembled correctly (which it most definitely is)...
It's too late to send it back by now and I wouldn't bother with it anyhow but after my experiment I don't recommend these beds unless you don't mind hearing squeaking noises.

July 5, 2026
Unprompted review
kartent.com logo

Reply from kartent.com

Thank you for your feedback.

We're sorry to hear that the bed did not meet your expectations. The frame should not make squeaking noises when assembled correctly, so this is certainly not the experience we want our customers to have.

As mentioned by our customer service team, this is not a common issue. We would still be happy to investigate further and see what might be causing the noise, as there may be a solution.

We appreciate you sharing your experience, as it helps us continue to improve our products and service.

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Rated 1 out of 5 stars

Bad customer service

I ordered 8 pieces of carton by a mistake expecting 120cm X 52 cm instead of mm. It costed me 37.19€. I wrote an email explaining my mistake and the only solution this shop could offer is to make another order paying
again 37.19€. I agree that it was my fault but to make me pay 37€ for these 8 pieces of paper I can only call “a horrible customer service”. Moreover, already for 2 weeks the website doesn’t allow me to write a review with 1 star which makes this company even lower on my trust scale.

May 12, 2026
Unprompted review
kartent.com logo

Reply from kartent.com

Thank you for your feedback.

We're sorry to hear that you were disappointed with your experience. As stated on our website, our customized sheet are custom-made and therefore cannot be returned or refunded. Each order requires design work, machine setup, and materials, meaning costs are incurred before production starts.

We understand that mistakes can happen when entering dimensions, but unfortunately we cannot absorb these costs as a business when an order is placed incorrectly.

We are sorry that our service did not meet your expectations. Regarding the review function, customers should absolutely be able to leave reviews of any rating. We will investigate this issue immediately.

Thank you for bringing this to our attention.

Rated 3 out of 5 stars

item arrived damaged from shippping

They sent a cardboard windmill which was damaged in transit. Customer support were quick, friendly, but not helpful and offered a 15% discount on a future purchase but no discount on the delivered damaged cardboard windmill which I repaired before I gave it as a gift. It is a nice product but it is not cheap so there is room for improvement for packaging and customer support responsibility.

Ze stuurden een kartonnen geschenk dat beschadigd was tijdens het transport. Klantenservice was snel, vriendelijk, maar niet behulpzaam en bood 15% korting op een toekomstige aankoop, maar geen korting op de geleverde beschadigde kartonnen windmolen die ik had gerepareerd voordat ik hem cadeau deed. Het is een mooi product, maar het is niet goedkoop, dus er is ruimte voor verbetering op het gebied van verpakking en klantenondersteuning.

March 8, 2023
Unprompted review
kartent.com logo

Reply from kartent.com

Thanks for your feedback and for taking the time to share your experience.

We’re really sorry to hear that your windmill arrived damaged. It's good to hear you were able to repair it in time for your gift, but we understand that this shouldn't have been necessary.

We appreciate your kind words about our support being quick and friendly, though it’s clear we didn’t fully meet your expectations when it came to resolving the issue. That’s something we take to heart, and we’ll use your feedback to improve both our packaging and how we handle such situations going forward.

Kind regards,
Team Kartent

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