Netherlands
Review of AIB
App hasn't worked well in years, website wont allow login without app so cant see transactions. 300euro fraud internet mobile top up from debit card and phone support wont tell me anything about the transaction, how it happened or how to get it back. I have to go in person to the branch to close the account when I return to Ireland. Just a joke of a service/support.
Review of kartent.com
They sent a cardboard windmill which was damaged in transit. Customer support were quick, friendly, but not helpful and offered a 15% discount on a future purchase but no discount on the delivered damaged cardboard windmill which I repaired before I gave it as a gift. It is a nice product but it is not cheap so there is room for improvement for packaging and customer support responsibility.
Ze stuurden een kartonnen geschenk dat beschadigd was tijdens het transport. Klantenservice was snel, vriendelijk, maar niet behulpzaam en bood 15% korting op een toekomstige aankoop, maar geen korting op de geleverde beschadigde kartonnen windmolen die ik had gerepareerd voordat ik hem cadeau deed. Het is een mooi product, maar het is niet goedkoop, dus er is ruimte voor verbetering op het gebied van verpakking en klantenondersteuning.
Reply from kartent.com
Thanks for your feedback and for taking the time to share your experience.
We’re really sorry to hear that your windmill arrived damaged. It's good to hear you were able to repair it in time for your gift, but we understand that this shouldn't have been necessary.
We appreciate your kind words about our support being quick and friendly, though it’s clear we didn’t fully meet your expectations when it came to resolving the issue. That’s something we take to heart, and we’ll use your feedback to improve both our packaging and how we handle such situations going forward.
Kind regards,
Team Kartent
Review of DennisDeal.com
It has been 7 weeks and no item has shown up. Product delivery was stated as 95% delivered in 14 days, max 30 work days. After 6 emails, and multiple requests for a refund, DennisDeal continue to refuse a refund (albeit politely) and just tell me to wait longer. Perhaps something will show up one day but I recommend you find an alternative, or if you have to use them, pay with a method that can be cancelled.
Review of Bloom Magic
