item arrived damaged from shippping
They sent a cardboard windmill which was damaged in transit. Customer support were quick, friendly, but not helpful and offered a 15% discount on a future purchase but no discount on the delivered damaged cardboard windmill which I repaired before I gave it as a gift. It is a nice product but it is not cheap so there is room for improvement for packaging and customer support responsibility.
Ze stuurden een kartonnen geschenk dat beschadigd was tijdens het transport. Klantenservice was snel, vriendelijk, maar niet behulpzaam en bood 15% korting op een toekomstige aankoop, maar geen korting op de geleverde beschadigde kartonnen windmolen die ik had gerepareerd voordat ik hem cadeau deed. Het is een mooi product, maar het is niet goedkoop, dus er is ruimte voor verbetering op het gebied van verpakking en klantenondersteuning.
Reply from kartent.com
Thanks for your feedback and for taking the time to share your experience.
We’re really sorry to hear that your windmill arrived damaged. It's good to hear you were able to repair it in time for your gift, but we understand that this shouldn't have been necessary.
We appreciate your kind words about our support being quick and friendly, though it’s clear we didn’t fully meet your expectations when it came to resolving the issue. That’s something we take to heart, and we’ll use your feedback to improve both our packaging and how we handle such situations going forward.
Kind regards,
Team Kartent